Have just found out from a certain large publicly listed travel agency that I booked some tickets to Japan with last week (on SQ) that they did not get the tickets issued in time to put them in the correct class (which earned miles). Instead they have ticketed them in a different class, at the same fare level - but in a class doesn't earn miles. They have offered a small amount of compensation - less than half I would consider the lost miles to be worth on face value (just based on miles for a Y redemption MEL-BKK), and that doesn't even count the contribution that the extra miles would have made to (1) Having enough points to make a redemption in the first place - would have tipped me across the line and (2) Star Alliance status.
..... updated problem solved, refused the compensation and they have reticketed us in a "earning" class.
..... updated problem solved, refused the compensation and they have reticketed us in a "earning" class.