The Qantas Newbie Questions Thread

[Seat0B]

Correct however DRW-BNE-ADL earns more then DRW-MEL-ADL so I will be going via BNE anyways. Plus ~4 hours on Alliance is not for me so I will not be going direct. What I’m asking is if can I ask for a different routing (DRW-BNE-SYD-ADL) then what’s offered on the rebooking portal but is available for sale for more SC.

In my experience, the answer to this is probably yes you can, but you will have to call QF and ask for what you want by specific flight numbers. I have done similar things eg flying CBR-MEL via SYD instead of direct when it suited me but not for a while. A couple of cautions:

• mention frequently that this is being changed because of a QF initiated flight cancellation - stress that the change is involuntary on your part. You will need to use the word involuntary as many times as you can.
• Tell them that the QF proposed new flight as a result of the involuntary cancellation of your original flight does not suit you but the preferred flights you have (with accurate flight numbers) will work for you and you want to be changed to these flights at no cost to you as the changes are involuntary.
• check that they are keeping it all on the original PNR (which is how you keep the DSC) and stress how important this is to you.
• I've never done this myself, but others suggest asking for a copy of the recording of the conversation so you have proof of what you asked for in case there are any stuff ups.
• If you get any kind of bad feeling at all that the agent does not understand what you are asking, HUACA.

 

[AustraliaPoochie]

At least as a QFF P1, your call would/could be answered by the HBA team.

 

[Demon22]

Baggage question - flying J to CDG via SIN, QR booking changing to AF for final leg. Can I take both a carry on size case and another overnight size bag or do I need to check one?

 

[SJF211]

In my experience, the answer to this is probably yes you can, but you will have to call QF and ask for what you want by specific flight numbers. I have done similar things eg flying CBR-MEL via SYD instead of direct when it suited me but not for a while. A couple of cautions:

• mention frequently that this is being changed because of a QF initiated flight cancellation - stress that the change is involuntary on your part. You will need to use the word involuntary as many times as you can.
• Tell them that the QF proposed new flight as a result of the involuntary cancellation of your original flight does not suit you but the preferred flights you have (with accurate flight numbers) will work for you and you want to be changed to these flights at no cost to you as the changes are involuntary.
• check that they are keeping it all on the original PNR (which is how you keep the DSC) and stress how important this is to you.
• I've never done this myself, but others suggest asking for a copy of the recording of the conversation so you have proof of what you asked for in case there are any stuff ups.
• If you get any kind of bad feeling at all that the agent does not understand what you are asking, HUACA.

Great thank you!!

At least as a QFF P1, your call would/could be answered by the HBA team.

Yes fingers crossed

 

[DejaBrew]

Not sure whether my question really fits this thread, but wondering whether anyone has had luck with requesting Qantas to do something nice for friends or family when something has gone really wrong in their travels? If so, how did you go about doing that?

To be clear, I'm not referring to service recovery in the event of IRROPS or a failure on the airline's part, but rather a pure good will gesture to help turn around an emotionally traumatic travel experience into a more positively memorable one.