The Qantas Newbie Questions Thread

[admin]

This thread is specifically for new members to ask questions relating to Qantas and the Qantas Frequent Flyer program. Our more experienced members will be then be able to answer your questions.

Please note that this thread is specifically for new and/or inexperienced members, so please keep this in mind when replying to posts in this thread. In particular, please minimise the use of acronyms and explain the concepts in a way that a novice can easily understand. And please be gentle

 

[DinkyDi007]

I have just returned from London on Malaysian, my flight from Sydney was with Qatar (Aug 28).
I had entered my QFF # on both bookings but Qantas won't give points from those flights. I paid cash.
Is it because I didn't book through Qantas app?
Thanks

 

[encryptededdy]

I have just returned from London on Malaysian, my flight from Sydney was with Qatar (Aug 28).
I had entered my QFF # on both bookings but Qantas won't give points from those flights. I paid cash.
Is it because I didn't book through Qantas app?
Thanks

No, that wouldn't be why.

What do you mean Qantas won't give points from those flights? Did they post as 0 in your statement, or did they not post at all?

The likely reason is either an issue in the Qantas/Qatar system causing it to not credit correctly, or you were booked into a fare class that does not earn on QFF. If you have your original e-tickets, could you check what fare class you were booked in? It should be a single letter (e.g. E, Y) for each leg. We can then check if it's eligible to earn on QFF.

 

[DinkyDi007]

Thank you. I didn’t realise that there was a certain fare class to earn points. Both flights were S class. I guess more research is required next time I book.

 

[SYD]

Thank you. I didn’t realise that there was a certain fare class to earn points. Both flights were S class. I guess more research is required next time I book.

Unfortunately, looks like S class economy doesn’t earn pts or status credits. Scroll down to Qatar…

https://www.qantas.com/au/en/frequent-flyer/earn-points/airline-earning-tables/earn-category-tables.html

 

[DinkyDi007]

No, that wouldn't be why.

What do you mean Qantas won't give points from those flights? Did they post as 0 in your statement, or did they not post at all?

The likely reason is either an issue in the Qantas/Qatar system causing it to not credit correctly, or you were booked into a fare class that does not earn on QFF. If you have your original e-tickets, could you check what fare class you were booked in? It should be a single letter (e.g. E, Y) for each leg. We can then check if it's eligible to earn on QFF.

Unfortunately, looks like S class economy doesn’t earn pts or status credits. Scroll down to Qatar…

https://www.qantas.com/au/en/frequent-flyer/earn-points/airline-earning-tables/earn-category-tables.html

Thank you so much.

 

[RooFlyer]

And welcome to AFF @DinkyDi007

 

[DinkyDi007]

No, that wouldn't be why.

What do you mean Qantas won't give points from those flights? Did they post as 0 in your statement, or did they not post at all?

The likely reason is either an issue in the Qantas/Qatar system causing it to not credit correctly, or you were booked into a fare class that does not earn on QFF. If you have your original e-tickets, could you check what fare class you were booked in? It should be a single letter (e.g. E, Y) for each leg. We can then check if it's eligible to earn on

And welcome to AFF @DinkyDi007

Thank you

 

[Hampton Mike]

On a QANTAS ticket, where does the relevant letter appear?

I’ve got a QATAR ticket and it’s got a letter in brackets after Business. But not on a QANTAS ticket.

 

[encryptededdy]

On a QANTAS ticket, where does the relevant letter appear?

I’ve got a QATAR ticket and it’s got a letter in brackets after Business. But not on a QANTAS ticket.

You have to use Qantas Manage my Booking (or CheckMyTrip) unfortunately. I'm unsure how to do it retroactively.

 

[Hampton Mike]

Thx - I went in through Manage the booking on the app, and there it was!! I wonder why they don’t put it on the ticket where it’d be obvious.

 

[JohnM]

I wonder why they don’t put it on the ticket where it’d be obvious.

A long-standing problem. Remember, it's QF you are talking about...

 

[Stargazer]

classic flight rewards are these redeemable direct on the QF website when booking flights. or are these available via a specific web site.

 

[AIRwin]

Only when logged in on QF website as far as I'm aware...

 

[Stargazer]

I thought there was a specific web site on the QF website where you were able to redeem classic award seats (think that's the term). But now it looks like these award seats can be claimed just when booking a flight by electing to use points. Is that all there is to it.

And also apart from classic award seats are there any other type of award seats. I thought there were several categories of award seats that required different points to access.

 

[AIRwin]

And also apart from classic award seats are there any other type of award seats. I thought there were several categories of award seats that required different points to access.

Points + Pay? Not Reward seats but equivalent cash fare in points:

https://www.qantas.com/au/en/frequent-flyer/use-points/points-plus-pay-flights.html

 

[bussyboy]

Maybe you're thinking of the "where can I go" link once you're logged into your QFF account?

 

[Stargazer]

Yeah, I get points and pay. Straightforward. But in accessing your points is there something else called classic award seats. As a newbie trying to understand the different ways of accessing points.

 

[SYD]

Yeah, I get points and pay. Straightforward. But in accessing your points is there something else called classic award seats. As a newbie trying to understand the different ways of accessing points.

They merged the revenue and points booking a while back. For simple bookings on QF flights (and some airline partner) just use the normal search and it will show you what days/flights have classic reward seats as well as the price to pay (you can mix and match that way if that helps eg SYD-MEL return, you might see a reasonable paid fare down and a classic rewards seat home etc.

If you want to search just rewards seats, select ”Rewards only” to just show the classic reward seat options. That should hide the silly “Any seat rewards” for 100s of ‘000s pts.

If looking for more complex trips and partner awards eg using American Airlines etc. The “Multi-city” tool will give more results than the simple search (you can still search A -> B (one-way/return) or A -> B -> C etc. Make sure you select “Use points - Classic flight rewards only”.

 

[Fifi2207]

This thread is specifically for new members to ask questions relating to Qantas and the Qantas Frequent Flyer program. Our more experienced members will be then be able to answer your questions.

Please note that this thread is specifically for new and/or inexperienced members, so please keep this in mind when replying to posts in this thread. In particular, please minimise the use of acronyms and explain the concepts in a way that a novice can easily understand. And please be gentle

Hi
Can someone clarify if you purchase a rewards seat using Qantas FF points but on a Qatar flight can use use Qantas lounge invitations?