The Qantas Newbie Questions Thread

[ChrisMars]

My qantas link for resetting pin is not working, I have been calling Qantas frequent flyer line and talking to some one from phillipines for days now, Can we please find a way to just re set the pin?
I am not sure, If I can give my frequent flyer number here?

Abdul

1. Dont give your frequentflyer number on a forum.
2. Even if you find a trust a member to help you with you frequent number (via private message) the next question would be, what this member can do that you can't.

I think the best way to get some help is to describe your problem and what happen in more details. Since I guess you get a link to click, what happens when you click on that link? Can you try with a different browser, or in incognito mode?

 

[abdulkadir123]

Welcome to AFF @abdulkadir123 and do NOT enter your FF Number on the AFF Forum.

Have you tried resetting your PIN by getting a Code to your Mobile Number?
Click here Forgot PIN and you will Find the LINK next to PIN
You will be prompted to enter your FF Number (Membership Number) and your Last Name, follow the prompts.

 

[abdulkadir123]

Welcome to AFF @abdulkadir123 and do NOT enter your FF Number on the AFF Forum.

Have you tried resetting your PIN by getting a Code to your Mobile Number?
Click here Forgot PIN and you will Find the LINK next to PIN
You will be prompted to enter your FF Number (Membership Number) and your Last Name, follow the prompts.

Hello Dmac59,

I tried that as well, it says security reason , call 131131 , I tried calling them as well, they are seriously useless in phillipines. I mean i send them my license etc which now I feel after the data link is not sure where?
They dont have local offices or other ways?

Abdul

 

[Dmac59]

Hello Dmac59,

I tried that as well, it says security reason , call 131131 , I tried calling them as well, they are seriously useless in phillipines. I mean i send them my license etc which now I feel after the data link is not sure where?
They dont have local offices or other ways?

Abdul

Sounds like your account has been locked for security reasons (to protect your account), probably due to a number of unsuccessful login attempts.
Unfortunately the Q Frequent Flyer Call Centre (131131) is only open 7am-7pm (AET) Monday to Saturday. There are options to be redirected to booking call centres, but not sure if they can help with Login issues (as you probably found out).
Tomorrow morning at 7am might be your best option (unfortunately).

 

[Batwoman]

Wondering if anyone has some advice for me. Booked a flight with Qantas online and the convenient flight for me on the Qantas site was coded CX. I knew this was a Cathay flight but naively I didn't realise I would lose all my benefits of Qantas Club Life membership ... no entry into the Qantas Lounge, checked baggage allowance 23 kilo instead of 40 and worst of all no ability to choose seating. I can live with no lounge access and even the reduced baggage allowance but not the seat request as I have torn my menuscus and need an aisle seat. I have spent many hours on the phone with both Qantas and Cathay and Qantas tell me Cathay has to deal with it and Cathay tell me Qantas. I've been pingponging between the two with neither of them wanting to assist. Any ideas ? Thanks in advance

 

[MooTime]

Wondering if anyone has some advice for me. Booked a flight with Qantas online and the convenient flight for me on the Qantas site was coded CX. I knew this was a Cathay flight but naively I didn't realise I would lose all my benefits of Qantas Club Life membership ... no entry into the Qantas Lounge, checked baggage allowance 23 kilo instead of 40 and worst of all no ability to choose seating. I can live with no lounge access and even the reduced baggage allowance but not the seat request as I have torn my menuscus and need an aisle seat. I have spent many hours on the phone with both Qantas and Cathay and Qantas tell me Cathay has to deal with it and Cathay tell me Qantas. I've been pingponging between the two with neither of them wanting to assist. Any ideas ? Thanks in advance

Can you just pay to choose your seat?
Is that an option?
I don't actually know.

 

[dairyfloss]

Wondering if anyone has some advice for me. Booked a flight with Qantas online and the convenient flight for me on the Qantas site was coded CX. I knew this was a Cathay flight but naively I didn't realise I would lose all my benefits of Qantas Club Life membership ... no entry into the Qantas Lounge, checked baggage allowance 23 kilo instead of 40 and worst of all no ability to choose seating. I can live with no lounge access and even the reduced baggage allowance but not the seat request as I have torn my menuscus and need an aisle seat. I have spent many hours on the phone with both Qantas and Cathay and Qantas tell me Cathay has to deal with it and Cathay tell me Qantas. I've been pingponging between the two with neither of them wanting to assist. Any ideas ? Thanks in advance

Have you tried using your Qantas booking reference on the Cathay Manage Booking page? As I understand it, you should be able to do the seat selection from there - if eligible - but it may be that some discount economy fares may not allow seat selection until check-in opens.

If you have booked within the last 24 hours you might also see whether you have the ability to cancel without charge and look at a QF flight in place? (more available here on that policy). If it's a QFF reward seat that you've booked, then perhaps you're better off trying to find something which is actually on QF in order to leverage your benefits.

Cheers,
Matt.

 

[Batwoman]

@

Have you tried using your Qantas booking reference on the Cathay Manage Booking page? As I understand it, you should be able to do the seat selection from there - if eligible - but it may be that some discount economy fares may not allow seat selection until check-in opens.

If you have booked within the last 24 hours you might also see whether you have the ability to cancel without charge and look at a QF flight in place? (more available here on that policy). If it's a QFF reward seat that you've booked, then perhaps you're better off trying to find something which is actually on QF in order to leverage your benefits.

Cheers,
Matt.

Thanks Matt ... tried everything and spoke to Qantas again today who again told me they are only the seller of the ticket and only Cathay can do a seat allocation. Bottom line is because I didn't book direct with Cathay they will grant me nothing and I will need to select a seat on checkin. If I had booked direct with them they would allow seat allocation. Own fault really as I didn't do my research before booking on Qantas site. I wanted a direct flight from Brisbane to Hong Kong and only Cathay fly direct but should have done my booking direct with Cathay. Lesson learned ... no QF prefix equals no Qantas benefits ..even though I booked with Qantas. Stepping back from it now - I gave it my best shot. Thanks for the response

 

[Batwoman]

Can you just pay to choose your seat?
Is that an option?
I don't actually know.

No .... nothing possible ..tried everything .. see my response to Matt. Thanks for commenting

 

[dairyfloss]

Thanks Matt ... tried everything and spoke to Qantas again today who again told me they are only the seller of the ticket and only Cathay can do a seat allocation. Bottom line is because I didn't book direct with Cathay they will grant me nothing and I will need to select a seat on checkin. If I had booked direct with them they would allow seat allocation. Own fault really as I didn't do my research before booking on Qantas site. I wanted a direct flight from Brisbane to Hong Kong and only Cathay fly direct but should have done my booking direct with Cathay. Lesson learned ... no QF prefix equals no Qantas benefits ..even though I booked with Qantas. Stepping back from it now - I gave it my best shot. Thanks for the response

Did you try opening your Qantas booking through the Cathay Pacific ‘Manage Booking’ site to check for seat selection there? Don’t call anyone - just follow the link. You haven’t responded on that aspect, and it may be the one that saves you all this trouble. Qantas definitely can’t help, unless you are canceling or changing the flight, so give up that path.

 

[MEL_Traveller]

No .... nothing possible ..tried everything .. see my response to Matt. Thanks for commenting

Is this an award seat?

Anyway, it appears that if you are a cathay or oneworld member (which you are with qantas FF) you can select a seat 48 hours in advance of travel. For other passengers, they only get first crack at 24 hours before departure.

I’d be fairly confident you’ll get an aisle seat at 48 hours prior to departure.

 

[Batwoman]

Is this an award seat?

Anyway, it appears that if you are a cathay or oneworld member (which you are with qantas FF) you can select a seat 48 hours in advance of travel. For other passengers, they only get first crack at 24 hours before departure.

I’d be fairly confident you’ll get an aisle seat at 48 hours prior to departure.

I’m hoping you are right ….torn meniscus so wanting to come and go from my seat throughout flight…feeling sorry for my seat companions otherwise.

 

[im.daniel]

Good morning all,
A scenario I haven’t had to face before;

QF(Dom) connecting to JQ (Int - QF codeshare) - will my bags be checked through to the final destination? Booked on the same ticket

ADL-SYD-ICN is the routing in question

Thanks for your responses in advance!

 

[Batwoman]

Did you try opening your Qantas booking through the Cathay Pacific ‘Manage Booking’ site to check for seat selection there? Don’t call anyone - just follow the link. You haven’t responded on that aspect, and it may be the one that saves you all this trouble. Qantas definitely can’t help, unless you are canceling or changing the flight, so give up that path.Yes tried that too .... seat allocation greyed out. Both airlines passing the buck but Cathay are the only ones who can do it as Qantas doesn't have access to their seat allocation

 

[MELso]

Good morning all,
A scenario I haven’t had to face before;

QF(Dom) connecting to JQ (Int - QF codeshare) - will my bags be checked through to the final destination? Booked on the same ticket

ADL-SYD-ICN is the routing in question

Thanks for your responses in advance!

Yes. See Help and Support | Qantas and QF-QF in this case should be even more fine.

 

[Batwoman]

Oops ... sorry ..thought I had replied. Yes tried that but seat preferences greyed out ... because I booked via Qantas. Perhaps because I used points ..who knows. I'll try the Cathay site again 48 hrs before my flight as suggested here. Thanks for the reply

 

[MELso]

Oops ... sorry ..thought I had replied. Yes tried that but seat preferences greyed out ... because I booked via Qantas. Perhaps because I used points ..who knows. I'll try the Cathay site again 48 hrs before my flight as suggested here. Thanks for the reply

It needs to be done through Cathay. FWIW, Cathay’s seat selection policy here: https://www.cathaypacific.com/cx/en_HK/manage-booking/travel-extras/reserve-your-seat.html

Condition 1: “Subject to these terms and conditions, passengers holding a ticket issued by Cathay Pacific (ticket number beginning with 160), and travelling in Economy cabin on Cathay Pacific marketed and operated flights are able to reserve a seat for an additional fee or free of charge, depending on their eligibility as stated within this page.”

 

[PineappleSkip]

Condition 1: “Subject to these terms and conditions, passengers holding a ticket issued by Cathay Pacific (ticket number beginning with 160

Sorry, QF award booking tickets are issued by Qantas, not Cathay.

 

[gerrib]

I have completed a Sri Lankan Airlines return flight Melb to Colombo, earning 6100 Fly Smile Miles. Can I convert to QFF points? I have a QFF account.

 

[MEL_Traveller]

I have completed a Sri Lankan Airlines return flight Melb to Colombo, earning 6100 Fly Smile Miles. Can I convert to QFF points? I have a QFF account.

No. Points aren’t transferable between oneworld programs (except for avios).

You could possibly have elected to put the points from the Sri Lankan flight straight on to your qantas account, by providing your Qantas FF number into the booking instead of fly smiles. If you are returning on Sri Lankan, check the fare class is eligible to earn on Qantas FF and change numbers.