The Qantas Newbie Questions Thread

[Dmac59]

Welcome to AFF @abdulkadir123 and do NOT enter your FF Number on the AFF Forum.

Have you tried resetting your PIN by getting a Code to your Mobile Number?
Click here Forgot PIN and you will Find the LINK next to PIN
You will be prompted to enter your FF Number (Membership Number) and your Last Name, follow the prompts.

 

[ChrisMars]

My qantas link for resetting pin is not working, I have been calling Qantas frequent flyer line and talking to some one from phillipines for days now, Can we please find a way to just re set the pin?
I am not sure, If I can give my frequent flyer number here?

Abdul

1. Dont give your frequentflyer number on a forum.
2. Even if you find a trust a member to help you with you frequent number (via private message) the next question would be, what this member can do that you can't.

I think the best way to get some help is to describe your problem and what happen in more details. Since I guess you get a link to click, what happens when you click on that link? Can you try with a different browser, or in incognito mode?

 

[abdulkadir123]

Welcome to AFF @abdulkadir123 and do NOT enter your FF Number on the AFF Forum.

Have you tried resetting your PIN by getting a Code to your Mobile Number?
Click here Forgot PIN and you will Find the LINK next to PIN
You will be prompted to enter your FF Number (Membership Number) and your Last Name, follow the prompts.

 

[abdulkadir123]

Welcome to AFF @abdulkadir123 and do NOT enter your FF Number on the AFF Forum.

Have you tried resetting your PIN by getting a Code to your Mobile Number?
Click here Forgot PIN and you will Find the LINK next to PIN
You will be prompted to enter your FF Number (Membership Number) and your Last Name, follow the prompts.

Hello Dmac59,

I tried that as well, it says security reason , call 131131 , I tried calling them as well, they are seriously useless in phillipines. I mean i send them my license etc which now I feel after the data link is not sure where?
They dont have local offices or other ways?

Abdul

 

[Dmac59]

Hello Dmac59,

I tried that as well, it says security reason , call 131131 , I tried calling them as well, they are seriously useless in phillipines. I mean i send them my license etc which now I feel after the data link is not sure where?
They dont have local offices or other ways?

Abdul

Sounds like your account has been locked for security reasons (to protect your account), probably due to a number of unsuccessful login attempts.
Unfortunately the Q Frequent Flyer Call Centre (131131) is only open 7am-7pm (AET) Monday to Saturday. There are options to be redirected to booking call centres, but not sure if they can help with Login issues (as you probably found out).
Tomorrow morning at 7am might be your best option (unfortunately).