The definitive thread on Qantas IT gripes

[oz_boater]

Found this article quite helpful

Qantas Website Error Codes (And How to Avoid Them)

We've put together a list of the most common error codes that you'll encounter on the multi-city booking page of the Qantas website.

www.australianfrequentflyer.com.au

I was getting a "central database" error (4002 [7597]) when trying a multi-city booking and it told me enough to know I needed to call.

I was on the phone with the lady in the call center for a bit over 3/4rs of an hour, but she managed to get the Emirates Z tickets to come through eventually.

From the comments she made it looks like there was a handshaking / timeout problem with the Emirate booking system that with patience she was able to work through.

Waived the fee for assistance as well.

Not something QANTAS IT can really make go away, though they could certainly give a better error message.

 

[jamesatfish]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

 

[DejaBrew]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

View attachment 464051

"Project 'Partial' Sunrise"?

 

[RSD]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

View attachment 464051

That is beyond weird!

 

[SeatBackForward]

"Project 'Partial' Sunrise"?

In Prep for the Project Sunrise technical stops. Project Sunset !?

 

[bussyboy]

So I got an error "15079 - 23951 - 421" before the payment page for a multi-city (CBR-MEL-SYD-AKL) booking. Previous posts seemed to indicate previous attempts "looking" at a booking may have been the issue.

On the home page I notice the Cart symbol shows a (1) and "remove trip" - this was the same itinerary it seems
Navigate to Account Summary page, and the Cart shows the (1) again - now there's another previous search result I need to "remove trip
Back to the Home page, again another Cart (1) and another search result to remove....


Previously, I thought these cart items were only created once you go to the Passenger Details screen, I could be wrong - perhaps it was once you go from Passenger Details to Payment Screen, a PNR was created, and that was able to be resumed.

This current workflow seems problematic if it's blocking out reward seats. I tend to go through multiple iterations of itinerary when planning a trip!

 

[DejaBrew]

What’s wrong with this picture?

 

[Daver6]

What’s wrong with this picture?

View attachment 466883

Either they've given you over 11 hours notice or maybe they mean tomorrow?

 

[DejaBrew]

Either they've given you over 11 hours notice or maybe they mean tomorrow?

Only tonight’s flight is in my Apple Wallet so just an incredibly late notification.

 

[Daver6]

Only tonight’s flight is in my Apple Wallet so just an incredibly late notification.

I've been sitting on an aircraft on the ground with the flight delayed only to receive a SMS from QF telling me that the flight is delayed. Go figure

 

[DejaBrew]

I've been sitting on an aircraft on the ground with the flight delayed only to receive a SMS from QF telling me that the flight is delayed. Go figure

Gee… thanks Qantas…. You reckon??

 

[Daver6]

Gee… thanks Qantas…. You reckon??

Captain obvious must have been in chage

 

[serfty]

So I got an error "15079 - 23951 - 421" before the payment page for a multi-city (CBR-MEL-SYD-AKL) booking. Previous posts seemed to indicate previous attempts "looking" at a booking may have been the issue.

On the home page I notice the Cart symbol shows a (1) and "remove trip" - this was the same itinerary it seems
Navigate to Account Summary page, and the Cart shows the (1) again - now there's another previous search result I need to "remove trip
Back to the Home page, again another Cart (1) and another search result to remove....


Previously, I thought these cart items were only created once you go to the Passenger Details screen, I could be wrong - perhaps it was once you go from Passenger Details to Payment Screen, a PNR was created, and that was able to be resumed.

This current workflow seems problematic if it's blocking out reward seats. I tend to go through multiple iterations of itinerary when planning a trip!

I have found the "cart" is site data or cookie related, it's more of a saved search rather than actual availability.

I have also found that multiple consecutive searches in a short time frame using the app can result in you app/phone being blocked from further searches for some hours. I guess Bot blocking.

 

[bussyboy]

I have found the "cart" is site data or cookie related, it's more of a saved search rather than actual availability.

I have also found that multiple consecutive searches in a short time frame using the app can result in you app/phone being blocked from further searches for some hours. I guess Bot blocking.

So at 1:30am after the website still wouldn't allow me to book, called QF and stepped through the itinerary, dates, flights etc. for the call centre to say the reward seats I wanted on the second and third sector weren't available.

I gave up, split the booking into two (DOM, and INT) to book online, and no problems - except that it cost extra points.