The definitive thread on Qantas IT gripes

[oz_boater]

Found this article quite helpful

Qantas Website Error Codes (And How to Avoid Them)

We've put together a list of the most common error codes that you'll encounter on the multi-city booking page of the Qantas website.

www.australianfrequentflyer.com.au

I was getting a "central database" error (4002 [7597]) when trying a multi-city booking and it told me enough to know I needed to call.

I was on the phone with the lady in the call center for a bit over 3/4rs of an hour, but she managed to get the Emirates Z tickets to come through eventually.

From the comments she made it looks like there was a handshaking / timeout problem with the Emirate booking system that with patience she was able to work through.

Waived the fee for assistance as well.

Not something QANTAS IT can really make go away, though they could certainly give a better error message.

 

[jamesatfish]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

 

[DejaBrew]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

View attachment 464051

"Project 'Partial' Sunrise"?

 

[RSD]

Interesting quirk today, the Qantas Business website has decided that QF2 has a 'hidden' stop in SIN and you're not actually allowed to get off the plane.

View attachment 464051

That is beyond weird!

 

[SeatBackForward]

"Project 'Partial' Sunrise"?

In Prep for the Project Sunrise technical stops. Project Sunset !?

 

[bussyboy]

So I got an error "15079 - 23951 - 421" before the payment page for a multi-city (CBR-MEL-SYD-AKL) booking. Previous posts seemed to indicate previous attempts "looking" at a booking may have been the issue.

On the home page I notice the Cart symbol shows a (1) and "remove trip" - this was the same itinerary it seems
Navigate to Account Summary page, and the Cart shows the (1) again - now there's another previous search result I need to "remove trip
Back to the Home page, again another Cart (1) and another search result to remove....


Previously, I thought these cart items were only created once you go to the Passenger Details screen, I could be wrong - perhaps it was once you go from Passenger Details to Payment Screen, a PNR was created, and that was able to be resumed.

This current workflow seems problematic if it's blocking out reward seats. I tend to go through multiple iterations of itinerary when planning a trip!