The definitive thread on Qantas IT gripes

[Ade]

Trying a Multi-city on the QF website this morning and ....

 

[RooFlyer]

Test links in a prod instance? Does this mean that QF has not stood up a test/train environment but are playing around with the live system? This would explain many of the anomalies and malfunctions in the system. And this, if anything, is a very poor approach to business systems.

Nothing new there at all. Still remember one time when they tinkered with the website and put it up live. At that time there was a “book business” button. It didn’t work after they mucked around with the website. You couldn’t book business class at all for awhile.

 

[Jean Prouvaire]

Remember when AFF discovered you could view someone else's personal data, including answers to security questions (mother's maiden name), on the Acquire Business Rewards website?

 

[marki]

Trying a Multi-city on the QF website this morning and ....

View attachment 371126

This happens to me! A lot

 

[ThatMrBlake]

Anyone had this issue before? The error is appearing across all my bookings. Google has turned up nothing.

 

[tdimdad]

Instead of KEF - at the same time than they separate between airports in Tokyo or London. Consistently inconsistent...

 

[tdimdad]

...and I asked for the lowest economy pricing. I won't dare to ask for PE or more...

 

[RooFlyer]

Anyone had this issue before? The error is appearing across all my bookings. Google has turned up nothing.

Nah, just this for me, several times this afternoon. I couldn't complete my $$$ booking.

 

[TheRealTMA]

Nah, just this for me, several times this afternoon. I couldn't complete my $$$ booking.

View attachment 372673

Part of the new enhancement for frequent flyers?

 

[tdimdad]

Came across a little pricing anomaly last night when redeeming a GV. The main booking engine produced whatever price it did but the GV redemption came back at a slightly different price. I wonder why?





At least back in time, supermarkets had a checkout scanning policy that if the shelf price vs checkout price were different, you'd get the item for free. It's a pity QF hasn't signed up to this yet...

 

[CaptJCool]

This has been going on for awhile

Had the same happen in July last year - GV was $200 cheaper

 

[tdimdad]

That $200 is a bank error we certainly can appreciate.

 

[tdimdad]

The work experience kids have run over the itinerary email function. I didn't receive the customary booking confirmation email but my itinerary shows up both in the app and website MMB, and RJ shows a ticket number, so I trust it's all good. But I like to have a printout of the PDF on me just in case but now I can't even get it emailed from the MMB even after manually replacing the system generated email address. The email function has previously worked all ok so this is an newer enhancement, again.

Anyone here with the same or is this a personal issue?

 

[MikeG]

I recently booked classic reward flights with AA in the USA, and when it came time to pay the USD $6pp taxes, the payment options all said "no surcharge" or words to that effect, but then when I chose PayPal, it outlined the fees I would have to pay. In the end I didn't pay any fees, but just the lack of attention to detail... If they do this with their websites, what corners are cut on their aircraft? Oh and at the end I paid USD $11.20 which is apparently USD $6 x 2.

I'm a Gold QFF, and when it comes to AA baggage, how hard would it be to instead of saying "sorry no baggage for you" they see I'm Qantas Gold, and say "congrats you get 2 free 32kg bags on AA because you're OneWorld Sapphire". The amount of digging around I had to do to find this out myself, was annoying. Thanks Qantas.

 

[XWu]

The work experience kids have run over the itinerary email function. I didn't receive the customary booking confirmation email but my itinerary shows up both in the app and website MMB, and RJ shows a ticket number, so I trust it's all good. But I like to have a printout of the PDF on me just in case but now I can't even get it emailed from the MMB even after manually replacing the system generated email address. The email function has previously worked all ok so this is an newer enhancement, again.

Anyone here with the same or is this a personal issue?

View attachment 373917

Check your payment method if it has actually gone through or not.

every single time this happened to me the booking ends up not valid (even when the itinerary reference seemed to work). I get an error email sometimes weeks later down the track telling me to complete the booking with payment. By then of course the fare has gone up.

And the few times wasted calling the help line trying to confirm the booking I get falsely reassured the booking is valid. I would never trust the offshore customer service agents again

No itinerary email or cannot generate PDF = no booking for me

 

[tdimdad]

Check your payment method if it has actually gone through or not.

every single time this happened to me the booking ends up not valid (even when the itinerary reference seemed to work). I get an error email sometimes weeks later down the track telling me to complete the booking with payment. By then of course the fare has gone up.

And the few times wasted calling the help line trying to confirm the booking I get falsely reassured the booking is valid. I would never trust the offshore customer service agents again

No itinerary email or cannot generate PDF = no booking for me

At least the money side is OK: it's been taken from my CC, dated as per the date of booking.
Lucky, my fare is likely to be quite stable so even if I need to amend in the near future, the fare difference is hopefully $0 or something small.

 

[XWu]

At least the money side is OK: it's been taken from my CC, dated as per the date of booking.
Lucky, my fare is likely to be quite stable so even if I need to amend in the near future, the fare difference is hopefully $0 or something small.

In that case, with the knowledge that the fare are stable, I would wait for a week before escalating

 

[encryptededdy]

The work experience kids have run over the itinerary email function. I didn't receive the customary booking confirmation email but my itinerary shows up both in the app and website MMB, and RJ shows a ticket number, so I trust it's all good. But I like to have a printout of the PDF on me just in case but now I can't even get it emailed from the MMB even after manually replacing the system generated email address. The email function has previously worked all ok so this is an newer enhancement, again.

If you're getting this error but it's ticketed, then it may be because the booking was manually ticketed. Usually you'd get a plaintext email from [email protected] in this case, but maybe they didn't send it for some reason.

 

[MelbFlyer]

Not so much a gripe, but appears that there's now a new look / layout after signing into the FF portal.

 

[VPS]

Trying to pay for a CR flight - use Paypal because no surcharge - once it logged in for some reason would not show my Amex so I had to use a Visa - no idea if it was QF fault of Paypal