Thank you for your loyalty

[KTA Return]

Do you have a source for this? Something official that can be referenced when making such a request?

For the record, needing to write to request this is just nonsense.

What a shambles.

Thank you for your feedback regarding the Qantas Status Credit Gift.

As you had already retained your Platinum status at the time the Status Credit Gift was announced, and your new membership year begins within 90 days of the gift being awarded, you are eligible to have the gift applied to your upcoming membership year.

To do so, please contact the Frequent Flyer Service Centre on 13 11 31 during the first month of your new membership year, and our team will be happy to assist you.

We sincerely appreciate your continued loyalty.

 

[dylarr]

I've also seen correspondence from Qantas with the identical instructions/updated policy sent to a number of other people who have shared in private Facebook groups.

 

[Daver6]

Thank you for your feedback regarding the Qantas Status Credit Gift.

As you had already retained your Platinum status at the time the Status Credit Gift was announced, and your new membership year begins within 90 days of the gift being awarded, you are eligible to have the gift applied to your upcoming membership year.

To do so, please contact the Frequent Flyer Service Centre on 13 11 31 during the first month of your new membership year, and our team will be happy to assist you.

We sincerely appreciate your continued loyalty.

This will be helpful for me if it's accurate.

 

[RooFlyer]

and your new membership year begins within 90 days of the gift being awarded

So what's the basis for the 90 days, I wonder? And why not generally announced? Complete BS.

 

[MELso]

Well... It seems it's time to fire off an email starting 'While I was pleased that Qantas has given me extra status credits, it's most unfortunate that they've come now as while I won't reach platinum this year, I was aspiring to reach platinum in my next membership year which starts on 1 November. Would it be possible to credit me with 80 status credits after 1 November'...