Tech Customer Feedback Session

[kalboy]

Sorry for your loss Mermaid.

 

[MEL_Traveller]

Sorry for your loss Mermaid.

I second that!

Safe travels.

 

[ashleyn]

Run it in sunny Perth, and I am in...can't get to Sydney on a school night

Ditto me, would love to contribute and with 30+ years in IT I think I could add something.

 

[RooFlyer]

<snip>

Lets see all those that complained now stand up and do something...

Cheers
BF

Will, I've been a serial complainant about QF IT, but I'm not 'tech savvy' . I just use the system and it doesn't work (too regularly for comfort). By the sound of it, I'm not invited to stand up in this case.

Whilst any reach-out by QF is welcome, I wonder if all the techies get together that will agree on 'elegant' solutions, which they all think is very clever, but is still a dog for the mug punters out there?# Let me give you an example. 'Techies' may well all agree that BPs on a mobile phone is technologically clever, cost saving and an elegant solution. Everyone agrees EXCEPT the regular punters who want and like a regular BP because all the details are there in front of you and also hate standing at the scan point because some nitwit can't scan his phone. But it sounds like these people won't be in the room.

But I hope this initiative works out. If nothing else, teach 'em not to do the cookie thing in the Qantas Mall!

# But I have to say that if someone like serfty is there, my confidence in an out come is encouraged.

 

[Red Roo]

I would have been quite happy to put up my hand for this, but Mum died last night and we are making plans to fly to South Africa for the funeral.

Sorry to hear the sad news. Please do let me know if I can be of any assistance, to you or your family, during this challenging time.

 

[JMFK]

Digital space means much more than just the website guys.

I wish I could make it up to Sydney for this. Would love to have input.

For the me, the convergence of travel and technology is particularly exciting and has made life easier.

Bring it on I say.

 

[Ansett]

Red Roo

First off congratulation's on seeking input from users this is a positive in my eyes.

Given that there are many tech savvy people across the country that may not be able to make it on their own steam, does Qantas plan to hold further sessions in other states in an attempt to gain a good representation across the country or will it assist people that would like to attend from places other than Sydney with travel to and from the event?

May just say that I am not that tech savvy and not putting my hand up

 

[JohnK]

I am not tech savvy but a shame the feedback session is only being held in SYD. Working in BNE during the week.

- Why can't I search for a one-way award KUL-SYD but I can search for a one-way or return award SYD-KUL?
- Why are JQ flights still included in flight searches when more QF (or Oneworld) options can be displayed on screen?
- Why do the search options reset sometimes when clicking on "Modify Search"?

 

[Pushka]

I'd like to know why so many searches using Adelaide as a start result in error messages when doing it on separate legs works fine.

Why using search functions for flights on phones is so difficult using web browser (eg trying to select the city from the pop up when you already know the airport code) and the app doesn't give all the options.

I'm a bit of a general IT geek but a newbie when it comes to maximising travel perks. I'd love to have input but based in Adelaide.

RedRoo - lovely to see your message to FlyingMermaid.

Flying Mermaid - I am so sorry to hear of your loss. Take care.

(OT - my mother in law had 12 hours to live and her daughter was in Perth and she was in Adelaide. This was during the period of the Pilot strike in 1989. We had to get the daughter to Adelaide for last goodbye as they couldn't get to each other at all for months because of that long winded strike. I called Qantas at 4am and spoke to a wonderful person who once she spoke to the Doctor got her on an International Qantas flight that was stopping briefly in Adelaide from Perth. My Sister in law made it by 30 minutes. I wrote to Qantas management about the service we'd received. A few years later I was contacting Qantas and lo and behold it was the same person who'd kept our commendation letter and remembered me instantly. When Qantas get it right they get it really right. )

 

[love_the_life]

FM, my condolences on the death of your mother. It seemed only a few months ago that you were travelling to SA for her birthday. I do hope things go smoothly for you.

As I am in CBR and will be at work I can't really put my hand up to attend and suspect that my tech-saviness is probably not up there as my experience in the area was some time ago. I realise that digital is more that web but for most 'average punters' out there, the web page is their interface with the company so it is important to get that part right.

I do a lot of booking for work through Serko QBT and there are some really useful tools, though at time the site does drive me to drink! What it does do, and what I would really like to see on the QF booking tool, is show discount, semi, flex and business on the same screen (and yes I hear that is coming) but the really useful part is that for each fare, there is a drop down showing all fare buckets within that overall group with their prices and you can select any one of them. You know exactly what fare bucket you are booking. That would be a real true enhancement in my opinion. Whoever gets to go, if you want a screen dump to illustrate, just PM me and I'll send one.

 

[Flying mermaid]

Sorry to hear the sad news. Please do let me know if I can be of any assistance, to you or your family, during this challenging time.

Thank-you - Qantas already has. I booked a cheap flight to Sydney on Tuesday night, intending to overnight at the airport hotel to fly to Johannesburg on Wednesday morning. Then around 1am this morning I was trying to book overnight accommodation for Tuesday - Sydney is literally fully booked both at the airport and in the city. I phoned Qantas and they changed my flight to 6am on Wednesday morning in about 2 seconds with no fuss or charge. These are the reasons we fly Qantas....

 

[Gold Member]

Nice initiative RedRoo. Shame it's confined to just SYD though.

I can't help but wonder if this session will be anything like the surveys we spend 20 minutes responding to, only to be told we are not eligible!! There's some tech feedback for you

 

[TonyHancock]

Yes Sydney based - sounds simpler and fairer.........and not brighter and better.

 

[Colster]

Good to see the cross section of people will be Sydney-siders.

if it was truly tech they would have done it by webex, to get a cross section of QF members

Blujeans my friend... WebEx is so very yesterday.

 

[harvyk]

Have sent PM...
As discussing and fixing corporate IT / web applications is my bread and butter, I figured I should probably put a PM in.

 

[wandering_fred]

A pity that SYD is more than 2000 miles from PER. On second thought maybe it's just as well :shock:

IT issues. Well the comments are part pure IT and part policy. But the question is what will make a more useful customer interaction with the QF booking engine. I know QF makes good money on hotels, cars and all sorts of travel related items. BUT that should not affect the speed or the user interface of the prime QF website activity - selling seats on planes for those who wish to travel.

1.Test the web site on a medium speed link. It takes too long to load. I'd say use a slow speed one but testing would take forever. (Not all of us live in a capital city) Try out the UL site for fast loading.
2. One way revenue and one way award tickets should be available as a legal return PNR on line. Is it really different than points and pay? Allow mixed fare classes on return flights, that is, different fare classes in each direction. Consider it an upsell (like BA does on the more basic searches)
3. On flight searches permit Qantas only, OneWorld only flights selection buttons. Yes that eliminates Jetstar and Emirates. But that is what some people WANT.
4. Display the real fare class for each flight segment on the payments page. You keep changing domestic rules and sometimes members of partner frequent flyer programs want to understand what they are buying (before payment). AFF has devoted a bit of time in clarifying this (hidden) topic.
5. Consider how the mouse overs (dis)affect the page display and usability. Especially if the mouse cursor starts at the top of the page.

I wonder how many regular travelers (AFF members ??) would be happy to spend an hour or three looking at a beta page with real schedule data (but actual booking disabled)? Especially with a couple of thousand points thrown in for a non-disclosure agreement.

Happy wandering

Fred

PS Sometimes PM's don't get the message across.

 

[arthurb747]

Ok I am only new to this group, but just registered and tried to send Red Roo a PM but I am advised that until I have sent 15 posts I can only reply to staff not PM's to others can Red Roo PM me with another way to respond to her request thanks

 

[serfty]

Ok I am only new to this group, but just registered and tried to send Red Roo a PM but I am advised that until I have sent 15 posts I can only reply to staff not PM's to others can Red Roo PM me with another way to respond to her request thanks

Welcome to AFF

You should be able to PM one of the moderation team including Admin, myself, NM, QF WP, straitman, jessicatam, samh004 who can then forward the content to Red Roo on your behalf.

 

[arthurb747]

Red Roo,
You did say to send you a PM is this the forum to do that because I am new to AFF if you can advise thanks

 

[medhead]

Red Roo,
You did say to send you a PM is this the forum to do that because I am new to AFF if you can advise thanks

Please refer to the post from one of the moderators. Admin and the moderation team represent management of this forum. Red roo is a company rep.

To repeat send you PM to one of the people listed below and they will forward to red roo.

Welcome to AFF

You should be able to PM one of the moderation team including Admin, myself, NM, QF WP, straitman, jessicatam, samh004 who can then forward the content to Red Roo on your behalf.