Tech Customer Feedback Session

[Red Roo]

Calling tech savvy AFFers!

We’re planning to run an interactive feedback session, and would like to invite AFF members to join us in the think tank.

We are specifically looking for members who are tech savvy to provide their insight and ideas in a 1.5 hour session on Monday 2[SUP]nd[/SUP] or Tuesday 3[SUP]rd[/SUP] March 2015 at 6pm in the Sydney CBD. The research is to help improve our customer’s digital experience with the Qantas Frequent Flyer Program.

If you would like to participate and are available as per above, please send me a private message with your name, Qantas Frequent Flyer number and three reasons why you’re tech savvy. Like many of you, I’m not a huge fan of the dreaded “in 25 words or fewer…” line, but please do keep your message brief. Jot points are fine - I don’t need a CV.

Should you be selected, we will be providing 10,000 Qantas Points as a token of our appreciation for your time and feedback.

To be considered, your expression of interest must be submitted by 4pm Wednesday 25[SUP]th[/SUP] February 2015 (Sydney, AEST).

Looking forward to the great responses, and thanks in advance for your interest!

NB/ I have contacted Australian Frequent Flyer (AFF), and they have approved this post. AFF has no financial interest in this offer, and will not be involved in the invitee selection process. The AFF Admin team (including moderators) will be available for selection.

 

[Brisbane Flyer]

might want to update the month RedRoo...Feb 2/3 has passed.

Lets see all those that complained now stand up and do something...

Cheers
BF

 

[TheRealTMA]

might want to update the month RedRoo...Feb 2/3 has passed.

Lets see all those that complained now stand up and do something...

Cheers
BF

You can have my 10K points then!

 

[Fantic125]

might want to update the month RedRoo...Feb 2/3 has passed.

Lets see all those that complained now stand up and do something...

Cheers
BF

Not 'passed', but 'enhanced'.

(Qantas Loyalty Team meeting minutes, March 4.

"We invited them to participate, but no one turned up!

Guess that means we're doing all right then!"

(End of minutes.)

 

[snabbu]

Sound like a great idea but I think 1.5 hours is hardly enough to discuss the customers digital experience when right now it's one of the most frustrating experiences online.

 

[Solid]

Here is some feedback straight up - just logged into my QFF account and it says I've been a member since September 2016

 

[ozbeachbabe]

Here is some feedback straight up - just logged into my QFF account and it says I've been a member since September 2016

Back to the future!

 

[TheRealTMA]

Here is some feedback straight up - just logged into my QFF account and it says I've been a member since September 2016

Have made WP (or retained) in 2016?

Sounds like they might need our help.

 

[Red Roo]

might want to update the month RedRoo...Feb 2/3 has passed.

Eeek! Not quite the start I was hoping for...thanks for pointing this out, I've since amended the month in the OP.

Red (faced) Roo

 

[Himeno]

Can't do CBR-SYD-CBR between work for this.

 

[TheRealTMA]

Eeek! Not quite the start I was hoping for...thanks for pointing this out, I've since amended the month in the OP.

Red (faced) Roo

Don't be overly concerned it happens to all of us. Proof readding is a skill.

On topic, 1.5 hrs is a lot of attention span. What type of feedback on what type of systems are you looking for?

 

[Danger]

Absolutely stella idea, Red Roo. Full points for seeking input on what has consistently been a problem area for Qantas.

 

[Red Roo]

Don't be overly concerned it happens to all of us. Proof readding is a skill.

Absolutely stellar idea, Red Roo. Full points for seeking input on what has consistently been a problem area for Qantas.

Did I pass?

On topic, 1.5 hrs is a lot of attention span. What type of feedback on what type of systems are you looking for?

I'm not privy to the details at this time, however it may be a across a range of topics.

 

[TheRealTMA]

Did I pass? .

I was being kind

But then again, proof reading was never my forte on my own work, others, yes, my own, well.

 

[clazman]

Run it in sunny Perth, and I am in...can't get to Sydney on a school night

 

[JessicaTam]

Unfortunately both days are day shifts for me otherwise I would have thrown my hat into the ring.

I wonder if I could have used the Grammar Thread as part of my application?

 

[serfty]

I urge those tech savvy AFFer's in SYD to put their hand up - the 10K points are not so important, it about I am geographically challenged in relation to this so am unable to attend. (Melbourne CBD would have worked fine for me but "c'est the vie" .)

 

[clazman]

Good to see the cross section of people will be Sydney-siders.

if it was truly tech they would have done it by webex, to get a cross section of QF members

 

[MEL_Traveller]

I'm not sure I understand the purpose of the interactive session?

There are issues with the QF website - plenty of things which it could do to make our experience easier. But I don't have a degree in IT.

perhaps it might be worthwhile to explain what 'tech savvy' means to the process? And why only those who are 'tech savvy' can have an input?

FWIW, my issues are these:

• display of award availability: why do we need to select 'premium economy', 'business class' and 'first class'. Why can't the system just show this?
• display of award availability: why do we need to check the box 'show award partner cities' when we do a simple enquiry? Why can't the system operate like other airlines and just have every city on there to start with?
• award availability: why can't the system identify total journeys where a chosen class is available? Why do we select a date to be told 'your flight from mebourne to Sydney is in business class, your flight from Sydney to London is in economy'?

Or has that completely missed the mark on what this is all about?

 

[Flying mermaid]

I think this is a really positive step, as many of the irritations with the system are user/design problems rather than Tech ones in the true sense. I suppose being tech savvy might be useful when understanding what are system limitations. What might be good as well is for a thread to be set up with design suggestions/problems which could then be monitored by someone from a tech area and used as input for bug fixes and new releases. It would be almost like Qantas having their own end user test site.

(I would have been quite happy to put up my hand for this, but Mum died last night and we are making plans to fly to South Africa for the funeral. I won't say unexpectedly as she had terminal cancer, but we were expecting it to be many weeks/months away - I have a trip already booked to spend time with her, but it is too late now....)