Surveys and "you do not qualify for this particular survey"

Status
Not open for further replies.

harvyk

Senior Member
Joined
Apr 15, 2009
Messages
6,865
Points
980
Qantas
Gold
Dear Qantas,

Perhaps next time you send me a survey you do the qualifying questions (such as employment status and position) before you ask the question about how likely I am to recommend the QFF program to others.

After answering the first question as a 5 out of 10 and giving a nice detailed answer as to why I probably wouldn't recommend the QFF program to others, I can't help but feel the message of "Thank you very much for your time and participation, unfortunately you do not qualify for this particular survey." was simply a "well since this guy does not agree with us".

Whilst it might have been that you are targeting business owners in your survey, because of the direction it all of a sudden took I can't help but feel that you don't actually want real feedback, and if it is genuine that I wasn't in the target group, I can't help but feel this is an amateurish mistake (of which there have been a few of late).

for anyone who is interested my reasoning for not recommending the QFF program to others is simple

When I first signed up to the QFF program, points earn even on the cheapest of fares was good enough to earn rewards such as flights and upgrades. These days the points earn on the cheaper fares is tiny compared to the more expensive fares, and if there is a choice of paying $200 more for a flight to earn an extra 400 points, or purchase a cheaper fare, forgo the extra points and then use the money save to purchase flights in the future, it makes sense to do so.

This point holds even more merit when you factor in "taxes" on an award fare, or the fact that getting an upgrade even in domestic can be considered a lottery.
 

TomVexille

Enthusiast
Joined
Nov 12, 2013
Messages
11,156
Solutions
1
Points
1,325
I just did a QF survey and that question was at the end...
 

OzEire

Established Member
Joined
Aug 4, 2013
Messages
1,365
Points
10
I posted a similar issue recently. My take was identical to yours, its hard not to be cynical when a few negative answers terminate the survey.
 

eastwest101

Established Member
Joined
Oct 26, 2010
Messages
3,291
Points
720
Qantas
Gold
Virgin
Gold
... its hard not to be cynical when a few negative answers terminate the survey.

"100% of the customers whom completed our survey were happy with their experiences with Qantas!" :rolleyes:

Must be KPI time at Coward Street again.
 

GoldCanyon340

Established Member
Joined
Jun 15, 2011
Messages
2,731
Points
10
Qantas
Platinum 1
I didn't make it past the first question. Ironic since I'm sitting in SYD T3 J and took a break from my island dining to give 10 minutes to Qantas.
 

drron

Veteran Member
Joined
Jul 4, 2002
Messages
28,812
Solutions
2
Points
4,040
Didn't want me either.Didn't even get to the question which usually causes people to lose interest in what I think-Age?
 

Himeno

Established Member
Joined
Jun 15, 2011
Messages
4,183
Solutions
1
Points
10
I don't see why they should even be able to terminate the survey in the middle. If a question doesn't apply to someone, just let them skip it and move on. They can still get useful data out of a survey, even if someone (for example) doesn't rent cars.
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,876
Solutions
5
Points
1,000
I don't see why they should even be able to terminate the survey in the middle. If a question doesn't apply to someone, just let them skip it and move on. They can still get useful data out of a survey, even if someone (for example) doesn't rent cars.

To be fair, I have had this happen a number of times when using the reward type surveys (they used to be a good time filler back in the uni days). You would get half way through a survey and it would be like sorry but we don't need you any more.
It was annoying as each completed survey was worth a bit of money, so it all added up.
 
Frequent Flyer Solutions has reopened its highly-rated Award Flight Assist service!

The Award Flight Assist team takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Red Roo

Established Member
Joined
Oct 8, 2010
Messages
1,746
Points
0
Please be assured feedback is not selected based on sentiment. We regret any misunderstanding regarding this.

The recommendation question is asked up front because we're keen to hear your thoughts about the program, even if you don't qualify for this particular survey. All submitted responses are received regardless of whether the survey is completed.

However, we've since changed the format of the survey to avoid any confusion moving forward.
 

OzEire

Established Member
Joined
Aug 4, 2013
Messages
1,365
Points
10
Did you enjoy the antipasto platter?

Did you try the Jacobs Creek wines being promoted in-lounge ? Nice red made an excellent accompaniment for the cheese and antipasto.
 

GoldCanyon340

Established Member
Joined
Jun 15, 2011
Messages
2,731
Points
10
Qantas
Platinum 1
Did you try the Jacobs Creek wines being promoted in-lounge ? Nice red made an excellent accompaniment for the cheese and antipasto.

Yes the Cabernet was a nice drop. I want to say that it was good the wine guy was there talking about the wine and pouring you a glass for at least 3.5 hours but that would give away how long I was there. So I won't do that.
 

Rox

Member
Joined
Mar 7, 2012
Messages
218
Points
0
Does anyone do the frequent flyer rewards survey invitation surveys?
I'm mostly ineligible, so ignore them unless I'm bored. The last 2 surveys have asked for my precise date of birth ( which I make up) before then disqualifying me.
I find this a bit creepy.
 

juddles

Suspended
Joined
Aug 2, 2011
Messages
5,437
Points
10
Qantas
Platinum 1
........, even if you don't qualify for this particular survey.......

¨qualify for survey¨ ??????? A survey by a company of their clients should be a humble ask. Not a gift. Sorry Red Roo, but this just exemplifies just how far Qantas is up its own behind. Sincé when did the company become more important than the customers who finance the whole show????
 

Pushka

Veteran Member
Joined
Jan 26, 2011
Messages
28,255
Solutions
4
Points
3,350
Qantas
Platinum
Virgin
Red
Effective research needs to be based on correct selection of clients - ie the demographic surveyed must be representative of the overall population it purports to represent. If your demographic has already responded in enough numbers then your survey experience will be terminated when you respond to that question. Nothing personal.
 
Status
Not open for further replies.
Top