Surveys and "you do not qualify for this particular survey"

[harvyk]

Dear Qantas,

Perhaps next time you send me a survey you do the qualifying questions (such as employment status and position) before you ask the question about how likely I am to recommend the QFF program to others.

After answering the first question as a 5 out of 10 and giving a nice detailed answer as to why I probably wouldn't recommend the QFF program to others, I can't help but feel the message of "Thank you very much for your time and participation, unfortunately you do not qualify for this particular survey." was simply a "well since this guy does not agree with us".

Whilst it might have been that you are targeting business owners in your survey, because of the direction it all of a sudden took I can't help but feel that you don't actually want real feedback, and if it is genuine that I wasn't in the target group, I can't help but feel this is an amateurish mistake (of which there have been a few of late).

for anyone who is interested my reasoning for not recommending the QFF program to others is simple

When I first signed up to the QFF program, points earn even on the cheapest of fares was good enough to earn rewards such as flights and upgrades. These days the points earn on the cheaper fares is tiny compared to the more expensive fares, and if there is a choice of paying $200 more for a flight to earn an extra 400 points, or purchase a cheaper fare, forgo the extra points and then use the money save to purchase flights in the future, it makes sense to do so.

This point holds even more merit when you factor in "taxes" on an award fare, or the fact that getting an upgrade even in domestic can be considered a lottery.

 

[TomVexille]

I just did a QF survey and that question was at the end...

 

[RooFlyer]

Well said, harvyk. I've had that exact same experience.

 

[OzEire]

I posted a similar issue recently. My take was identical to yours, its hard not to be cynical when a few negative answers terminate the survey.

 

[eastwest101]

... its hard not to be cynical when a few negative answers terminate the survey.

"100% of the customers whom completed our survey were happy with their experiences with Qantas!"

Must be KPI time at Coward Street again.

 

[GoldCanyon340]

I didn't make it past the first question. Ironic since I'm sitting in SYD T3 J and took a break from my island dining to give 10 minutes to Qantas.

 

[markis10]

I didn't make it past the first question. Ironic since I'm sitting in SYD T3 J and took a break from my island dining to give 10 minutes to Qantas.

Did you enjoy the antipasto platter?

 

[drron]

Didn't want me either.Didn't even get to the question which usually causes people to lose interest in what I think-Age?

 

[GoldCanyon340]

Did you enjoy the antipasto platter?

I did. Good quality prosciutto and the Parmesan was quite decent too. See, I could have mentioned that in the survey

 

[Captain Halliday]

Was the first question "Are you a Collingwood supporter?"

 

[Himeno]

I don't see why they should even be able to terminate the survey in the middle. If a question doesn't apply to someone, just let them skip it and move on. They can still get useful data out of a survey, even if someone (for example) doesn't rent cars.

 

[mannej]

I don't see why they should even be able to terminate the survey in the middle. If a question doesn't apply to someone, just let them skip it and move on. They can still get useful data out of a survey, even if someone (for example) doesn't rent cars.

To be fair, I have had this happen a number of times when using the reward type surveys (they used to be a good time filler back in the uni days). You would get half way through a survey and it would be like sorry but we don't need you any more.
It was annoying as each completed survey was worth a bit of money, so it all added up.

 

[Red Roo]

Please be assured feedback is not selected based on sentiment. We regret any misunderstanding regarding this.

The recommendation question is asked up front because we're keen to hear your thoughts about the program, even if you don't qualify for this particular survey. All submitted responses are received regardless of whether the survey is completed.

However, we've since changed the format of the survey to avoid any confusion moving forward.

 

[Red Roo]

I did. Good quality prosciutto and the Parmesan was quite decent too. See, I could have mentioned that in the survey

Noted and passed on.

 

[GoldCanyon340]

Was the first question "Are you a Collingwood supporter?"

Ok, I got found out right away.

 

[OzEire]

Did you enjoy the antipasto platter?

Did you try the Jacobs Creek wines being promoted in-lounge ? Nice red made an excellent accompaniment for the cheese and antipasto.

 

[GoldCanyon340]

Did you try the Jacobs Creek wines being promoted in-lounge ? Nice red made an excellent accompaniment for the cheese and antipasto.

Yes the Cabernet was a nice drop. I want to say that it was good the wine guy was there talking about the wine and pouring you a glass for at least 3.5 hours but that would give away how long I was there. So I won't do that.

 

[Rox]

Does anyone do the frequent flyer rewards survey invitation surveys?
I'm mostly ineligible, so ignore them unless I'm bored. The last 2 surveys have asked for my precise date of birth ( which I make up) before then disqualifying me.
I find this a bit creepy.

 

[juddles]

........, even if you don't qualify for this particular survey.......

¨qualify for survey¨ ??????? A survey by a company of their clients should be a humble ask. Not a gift. Sorry Red Roo, but this just exemplifies just how far Qantas is up its own behind. Sincé when did the company become more important than the customers who finance the whole show????

 

[Pushka]

Effective research needs to be based on correct selection of clients - ie the demographic surveyed must be representative of the overall population it purports to represent. If your demographic has already responded in enough numbers then your survey experience will be terminated when you respond to that question. Nothing personal.