Surveys and "you do not qualify for this particular survey"

[Pushka]

Well, there are a lot of people who design surveys who have no idea the impact their design has on others. Plus, businesses themselves don't fully understand how surveys can be designed to eliminate or at least reduce customer angst.

I had to answer a phone interview the other day that did not have an NA response to a question and which usually cuts out the next few questions that qualify a response (this is known as branch logic). It was a phone interview and they had to keep asking me irrelevant questions in order to proceed.

It was for a Federal Government Dept. It could be the fault of either that Dept in not understanding the survey process or the marketing company that was calling me. It was frustrating for the caller and me to answer redundant questions.

 

[QF WP]

I have no idea how I missed this thread - should have been a required reading thread before I posted my survey thread.

Thankful, at least, that my survey results were accepted. Now what they do with the information is important.

Now I understand your comment in my thread Pushka...I think