SQ Tips, Trips and Tales

[Cruiser Elite]

Yes R and F pax have arrival access to TPR and indeed it usually is printed on BP but the Gold invite card is still a unique SQ initiative and should be handed to ALL R and F pax prior to boarding. (Memo to self - check with Staff at SIN F Terminal on Jun 22 as to official policy at all outstations)

 

[jordyp123]

Thanks for offering this up @Cruiser Elite but it isn’t for me.
I did a long cut to London by starting in Sydney rather than Perth as Perth only has business class.
Sure I did the Krug and then the icy vodka with the caviar because I could.
Then leaving London SQ check in did not want to give us a Singapore Private Room invite for Singapore because we were flying to Perth business class. Anyway we were on board and we received the invite about 15 minutes prior to the doors closing on the plane. Looks like SQ are doing cut backs.

Yes R and F pax have arrival access to TPR and indeed it usually is printed on BP but the Gold invite card is still a unique SQ initiative and should be handed to ALL R and F pax prior to boarding. (Memo to self - check with Staff at SIN F Terminal on Jun 22 as to official policy at all outstations)

Just want to add a note. Flew from SGN-SIN in J and then from SIN-MEL in F. Did not receive special TPR invite. They just scanned my boarding pass at TPR after I landed in SIN. The SQ F experience is good but you have to DYOR to maximise it as they don’t actively advertise TPR on arrival etc.

 

[daft009]

As of today I am officially relinquishing my ‘AFF No1 SQ FAN BOI’ title. It is now openly available to anybody who wants to assume the title.

I have spent the last 5mths arguing to and from with SQ / KF backend over a F class downgrade to J due to equipment substitution.

For those who know SQ hard product - I was downgraded from 1C on 777 to this:
View attachment 509067
As a result of previous similar equipment substitution I was able to negotiate a 1 sector upgrade J to F as compensation - but this time after multiple emails back and forth the only compensation I have reluctantly agreed to is 5,000 KF pts - they just would not budge any further.

The final straw was finding out that indeed the entire row 19 ATPIT is indeed not occupied - 19A and 19K are the only seats in J on this aircraft that have any extra space at all - I requested minimalist compensation by them to at least allocate me 19K ( I am RHD) and that I was more than happy to move if indeed this bassinet seat was required by another pax with infant on day of travel - but they even this request was refused.

So that’s it I am out - we are now officially divorced.

So who's the new love?

 

[Xtrap2.0]

Yes R and F pax have arrival access to TPR and indeed it usually is printed on BP but the Gold invite card is still a unique SQ initiative and should be handed to ALL R and F pax prior to boarding. (Memo to self - check with Staff at SIN F Terminal on Jun 22 as to official policy at all outstations)

Ahh okay I understand what you mean now, indeed for many Suites would be a once in a lifetime thing and you would definitely want the Golden Ticket as a souvenir. Yeah that’s lazy at best and cost cutting at worst to save giving out the paper.

I was reading just now in the distant past, having a Suites redemption ticket wasn’t enough for TPR access, you needed a full paid cash ticket for Suites - that’s what I’d call stingy - glad that’s long been relaxed.

 

[Cruiser Elite]

I was reading just now in the distant past, having a Suites redemption ticket wasn’t enough for TPR access, you needed a full paid cash ticket for Suites - that’s what I’d call stingy - glad that’s long been relaxed.

Sorry but that is just incorrect - R and F redp tix pax have always had access to TPR

 

[cove]

Yes we just scraped in last week. We were flying on a 777 from London to Singapore and had a few hours layover so it was nice to get into TPR despite next flight to Perth being business class.

 

[Cruiser Elite]

So who's the new love?

No new love - SQ will still be major carrier for next 12mths or so - I have 3 x Euro + 3 x China bound R, F and Jo flts locked in - unless forced downgrades by SQ that is.

The obliteration of affordable cultivation and harvesting of KF pts over last 12mths coupled with illegality of CC surcharges post Oct 1 will play havoc with rdpts on all airlines - so I guess I will be back to comm tix - first time in 20years I must add - who with ATPIT I have NFI

 

[MEL_Traveller]

Yes we just scraped in last week. We were flying on a 777 from London to Singapore and had a few hours layover so it was nice to get into TPR despite next flight to Perth being business class.

Scraped in for what? TPR arrival access isnt going anywhere!

 

[cove]

I have Amex Velocity, HSBC Star Alliance and then US Amex and US Chase Sapphire to get Kris Miles.
US credit cards are becoming more important.

 

[Xtrap2.0]

Sorry but that is just incorrect - R and F redp tix pax have always had access to TPR

Ok well it’s stated in this article from 2014 for some reason

The Private Room Review

Luxury Travel Blogger Travel Summary's The Private Room Review explains why Singapore Airlines' First Class Lounge at SIN is one of the best...

www.travelsummary.com

The Private Room access used to be limited to those flying revenue First Class tickets, but has since loosened entry requirements to those on any First Class ticket.

 

[cove]

It was quite busy in TPR last Wednesday so it is unlikely that cut backs are in force.

 

[daft009]

The obliteration of affordable cultivation and harvesting of KF pts over last 12mths coupled with illegality of CC surcharges post Oct 1 will play havoc with rdpts on all airlines - so I guess I will be back to comm tix - first time in 20years I must add - who with ATPIT I have NFI

I'm hoping SMEs like you and me can still earn it pretty quick and with the devals the influencers miss out in redemptios

 

[Cruiser Elite]

Here is a bit of evidence as to just how this once great airline has stooped in its cost cutting at a time of incredible revenues:



In what universe could O’Riads Shiraz ever be considered a worthy ‘F Class’ wine offering?

And YES I continually send feed back outlying my dismay at their unsatisfactory wine offerings and highlighting EK’s wine offerings same day flts and I vigorously encourage other R and F pax ex AU to do the same.

 

[dajop]

The final straw was finding out that indeed the entire row 19 ATPIT is indeed not occupied - 19A and 19K are the only seats in J on this aircraft that have any extra space at all - I requested minimalist compensation by them to at least allocate me 19K ( I am RHD) and that I was more than happy to move if indeed this bassinet seat was required by another pax with infant on day of travel - but they even this request was refused.

So that’s it I am out - we are now officially divorced.

At some point you cannot escape the fact that SQ are Singaporean through and through. Following rules to the exact letter and saying "Cannot lah" to anything else is modus operandi, especially amongst middle management level. Not everyone is like that, but people who would have the willingness and lateral thinking to see your problems as a problem, and much less solve it are probably in a higher pay grade.

To be fair though (and my occasional frustration with local colleagues here might be coloring my views in previous paragaph) I am not sure if this scenario happened on QF or QR or EK that the outcome would be any different, such is the tight leash that customer service roles are kept on across the industry.

 

[Cruiser Elite]

But you are ignoring the fact of their inconsistency in that I was compensated a 1 sector upgrade J to R or F SYD-SIN when a previous substitution occurred - they set the precedent not me

 

[MEL_Traveller]

Here is a bit of evidence as to just how this once great airline has stooped in its cost cutting at a time of incredible revenues:



And YES I continually send feed back outlying my dismay at their unsatisfactory wine offerings and highlighting EK’s wine offerings same day flts and I vigorously encourage other R and F pax ex AU to do the same.

Is there any difference in responses to your feedback from paid F vs award F? Or feedback provided with say PPS status?

I’m just wondering if they have different thresholds for action.

 

[MEL_Traveller]

But you are ignoring the fact of their inconsistency in that I was compensated a 1 sector upgrade J to R or F SYD-SIN when a previous substitution occurred - they set the precedent not me

What’s sort of ticket was it? Was there a difference in cost/points? Those should be refunded.

 

[Cruiser Elite]

Rdpt tix as always - yes pts diff will be refunded.

And on this very point - SQ / KF considered the refund of diff in points to be ‘Compensation’ - we disagreed back and forth for months that they were obliged to refund the points when a downgrade occurs and this could never be considered ‘Compensation’ in anyway.

Twas an interesting exchange to say the least

 

[dajop]

Probably found one of the rare lateral thinkers back then.

But undoubtedly SQ have become increasingly arrogant and stingy over the last couple of years, and that comes from the top.

 

[MEL_Traveller]

Rdpt tix as always - yes pts diff will be refunded.

And on this very point - SQ / KF considered the refund of diff in points to be ‘Compensation’ - we disagreed back and forth for months that they were obliged to refund the points when a downgrade occurs and this could never be considered ‘Compensation’ in anyway.

Twas an interesting exchange to say the least

Depends on the construction of the award perhaps? Some airlines charge the highest cabin regardless of any downgrades, or alternatively, the through F fare may still be cheaper than a mixed F and J. A pints difference would only come if there was a difference between the mixed fare and through fare.

Other than a departure ex EU/UK, a refund of points - if any - would be all a passenger is entitled to.