SQ Tips, Trips and Tales

[aaronm]

Anyone have success adding a FF number after a booking has been made? Tried to put my wife's VA number in using the SQ website, received a confirmation email but when I look at the booking there doesn't appear to be any FF number attached. Our USA contact details don't seem to have saved properly either. Is there a special trick to this one?

 

[stm1sydney]

Anyone have success adding a FF number after a booking has been made? Tried to put my wife's VA number in using the SQ website, received a confirmation email but when I look at the booking there doesn't appear to be any FF number attached. Our USA contact details don't seem to have saved properly either. Is there a special trick to this one?

Assume it's a redemption booking using KF points, in which case it cannot be done.

 

[sudoer]

Anyone have success adding a FF number after a booking has been made? Tried to put my wife's VA number in using the SQ website, received a confirmation email but when I look at the booking there doesn't appear to be any FF number attached. Our USA contact details don't seem to have saved properly either. Is there a special trick to this one?

Yes, I had a paid DPS-SIN SQ ticket a few months ago which I booked on the SQ site while logged in. My KFEG number was automatically attached but I wanted to credit to my VA SG membership. At check-in I asked they change it to my VA number, and both my digital and printed BP showed "VA KFEG". I called the SQ phone number once past immigration to confirm all looked correct on their end. Points and SC credited to my VA account correctly.

 

[dajop]

Yes, I had a paid DPS-SIN SQ ticket a few months ago which I booked on the SQ site while logged in. My KFEG number was automatically attached but I wanted to credit to my VA SG membership. At check-in I asked they change it to my VA number, and both my digital and printed BP showed "VA KFEG".

Yes that designation is exactly what you need to see. The first is where the points/miles are being credited to, the second where the status is coming from. If crediting to SQ it would appear as SQ KFEG. If crediting to VA but with UA status it (IIRC) would appear as VA UA*G or something like that.

 

[aaronm]

Assume it's a redemption booking using KF points, in which case it cannot be done.

No, it's paid but I didn't have both FF numbers at hand when making the booking.

 

[mel-world]

When looking at making a booking on a flight operated by an A350-900, is there anyway to know which variant will operate the flight? I assume LAX, NYC (non-stop) and SFO are all the 350U variant, all Europe would be the 350L version and Asia mainly the 350R type. What about Australia, Japan, Korea etc. when operated by the 350? Even FR24 does not really show the variant - all 350-941 as far as I can see.

 

[get me outta here]

My Newark - SIN was the A350 ULR.

 

[Peasant]

Even FR24 does not really show the variant - all 350-941 as far as I can see.

You're probably on the right track here, mel-world by doing a registration search.

A359 medium haul: 9V-SH*
A359 long-haul: 9V-SM* or 9V-SJ*
A359 ultra long-haul: 9V-SG*

Looking at the seat maps for my MEL-SIN bookings for March onwards, SQ 217 / SQ 218 looks like it's the long-haul configuration and SQ 227 / SQ 238 is the medium haul.

EWR/JFK is all the ultra long-haul and you usually get a mix of ULH or LH on SFO/LAX depending on the flight and the day.

 

[dajop]

When looking at making a booking on a flight operated by an A350-900, is there anyway to know which variant will operate the flight? I assume LAX, NYC (non-stop) and SFO are all the 350U variant, all Europe would be the 350L version and Asia mainly the 350R type. What about Australia, Japan, Korea etc. when operated by the 350? Even FR24 does not really show the variant - all 350-941 as far as I can see.

Before the flight, the best way to tell is look at the premium economy or business class seat maps. LAX and SFO non-stops have been operated by 350L's at different times (easy to tell if they are ... as they will be selling economy seats), so worth checking.

L's have 42 business class seats up to Row 22, and 3 rows of PE.
U's have 67 business class seats up to Row 29, and 13 rows of PE.
R's have 40 business class seats up to Row 21, and no PE.

 

[Black Duck]

I just booked Perth to Seoul -the flights are all regional ( no PE ) 787 -10 Per to Sing. Then 350R to Seoul.

 

[Captain Halliday]

Can I double check my understanding for the SQ redemption related fees.

I'd like to redeem HKTxSIN-BNE but this is not currently available on my preferred date +/-5 days.

However, HKTxSIN-SYD is available on my preferred date +3days.

If I book the flights into SYD and redemptions later become available into BNE on a different date, would changing both date and routing be considered "coughulative" even if done in the same call?

In other words, would it be USD25 for the route change and USD 25 for the date change, so a total of USD50 per pax?

Note I have no SQ status.

EDIT: Could I add a VA sector SYD-BNE by calling to redeem or can you not mix SQ + partner awards?

 

[kamchatsky]

When looking at making a booking on a flight operated by an A350-900, is there anyway to know which variant will operate the flight? I assume LAX, NYC (non-stop) and SFO are all the 350U variant, all Europe would be the 350L version and Asia mainly the 350R type. What about Australia, Japan, Korea etc. when operated by the 350? Even FR24 does not really show the variant - all 350-941 as far as I can see.

I recently flew SQ37 LAX-SIN, and it was a standard long-haul A350. I was in Y.

 

[daft009]

with the new extension of points and no refund of points if I cancel the redemption.. what would happen in this scenario:

book confirmed Y redemption now and waitlist J.
J wailist comes through 2-3wks before departure date.
Can I "upgrade" my redemption and just pay the extra points or do I cancel/lose the points used for the Y booking

 

[BillytheFIsh]

If I book the flights into SYD and redemptions later become available into BNE on a different date, would changing both date and routing be considered "coughulative" even if done in the same call?

In other words, would it be USD25 for the route change and USD 25 for the date change, so a total of USD50 per pax?

I just did this yesterday (same origin, change of date and destination from MEL to SYD with no status) and was expecting it to be US$50pp, but the agent did it for US$25pp plus there was a US$6pp tax difference. Not sure if it will happen every time given the terms are imprecise but there is some prospect depending upon the agent.

Can I "upgrade" my redemption and just pay the extra points or do I cancel/lose the points used for the Y booking

Just the extra points plus tax difference (if any) and US$25pp change fee.

 

[mrsquare]

Can I please check, is it still possible to waitlist mixed cabin award tickets (i.e., First to SIN and Business to TPE)?

Have called the SQ hotline a few times and been told they’re unable to do any waitlisting.

 

[drron]

Finally resolved my long running battle with SQ after they switched my SIN-FRA flight from a 777 to A350 so abolishing F seats, No I could not get F seats even though I found 2 SIN-CDG F saver on the same day as my FRA flight. Absolutely wouldn't even consider a swap. Also they were insisting since my awards were J saver now I would only be reimbursed J points. Pointed out that I never had accepted the change. Then tried the your points have expired line until I pointed out the points used were credited to KF in November 2021 when i used Amex points to get *gold with a second year.
Still were being slow so I pointed out that this year I will be buying 2 J return flights for 2 pax from BNE -HND this year. So now getting points returned without redeposit fee. A small win.
But SQ is the cheapest apart from JQ and PR for those tickets so it was a hollow threat.

 

[levelnine]

Interesting to read reports on Reddit that SQ's website is now showing phantom availability on SQ's own flights. Very frustrating for anyone transferring points across from Amex/VA/etc for a specific redemption.

 

[HirafuHeartAttack]

Just wanted to say how impressed I was by SQ's customer service. Was having issues booking J fares Syd-Sin-cough. Would get to the seat selection page then it would freeze. This happened twice, and each time seemed to wipe out the business lite fares for the Sydney departures I desired. By the third time I got onto the website each return flight was $2000 more pp than what I was initially booking. Frustrating start.
Called SQ customer service armed with a couple of (admittedly ambiguous) screenshots and after an hour of back and forth on the phone and by email the agent managed to confirm my initially priced tickets on our desired outbound leg, take payment and ticket it correctly. This was also at 9:30pm Sydney time.
Will be my first flight on SQ since 2013, and first in business so very excited!

 

[lovestotravel]

4 recent flights on SQ and nothing really new to report, all in J...

Satay was a lovely treat and getting 2 serves of it

MEL-SIN on the regional A350 - Was a very good crew for a change and as it was a day flight no issues with the small seat

SIN-FRA on the A380 - First time back on the A380 with the newer seats, not a fan, they should have kept the old J seats

FRA-SIN on the 777 - Still my favourite airplane with the best J seat

SIN-MEL on the regional A350 - This flight was 100% full and the crew were average at best. No order taken for the drink after takeoff, they came around after takeoff and asked what you wanted to drink "after takeoff". Satay came out quite fast and then it was over 1 hour for the starter to come out. I had ordered the lobster but given how tired I was I put up do not disturb and told them not to wake me. Of course I was then woken up asking if I wanted to eat.....

The cherry was 1 of my bags going missing when arriving into MEL and then extra $60 charge for the "wait fee" for my driver as we waited for my bags for so long.

Back on SQ in August, October and then January (to be booked)

3/4 Outstanding flights, and hoping to snag some sub $8K fares, currently down to $8.500 so far.... for J

 

[Kangol]

Have they stopped offering Lobster Thermidor BTC on flights ex-MEL (or Australia)?
I can select it on ex-SIN flights but it doesn't come up ex-MEL, there's quite a limited menu.