Hi!
I'm looking to book 2 x J redemption next Feb for MEL - SIN - DAD - SIN - MEL. When I selected my flights, all legs were available for selection - except I encountered an error message before I could make payment.
While the booking was not ticketed, I could see it reserved in my portal where all my seats were reserved with the exception of the DAD - SIN leg, which is on waitlist. However, when I searched DAD - SIN as a one way redemption, there are 2 savers available for selection, yet even the SQ customer support can't help me confirm that leg.
I don't understand why that leg would be unavailable as a return ticket, yet available as a single redemption and the customer support team can't explain it either.
Has anyone encountered this / found a way to get them to help?
Cheers
I'm looking to book 2 x J redemption next Feb for MEL - SIN - DAD - SIN - MEL. When I selected my flights, all legs were available for selection - except I encountered an error message before I could make payment.
While the booking was not ticketed, I could see it reserved in my portal where all my seats were reserved with the exception of the DAD - SIN leg, which is on waitlist. However, when I searched DAD - SIN as a one way redemption, there are 2 savers available for selection, yet even the SQ customer support can't help me confirm that leg.
I don't understand why that leg would be unavailable as a return ticket, yet available as a single redemption and the customer support team can't explain it either.
Has anyone encountered this / found a way to get them to help?
Cheers