SMS Flight Update

Discussion in 'Your Questions' started by dsomrox, Sep 11, 2006.

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  1. dsomrox

    dsomrox Junior Member

    Mar 25, 2006
    11
    0
    I am currently sitting in the lounge 9 hours after QF29 was cancelled the night before waiting for a new plane to arrive.
    Ignoring the complete debalce that is qantas when one of its most popular flights is cancelled, I noticed that although I am registered for SMS updates, I have not received one for a long time.
    In this case it would have been nice to be able to stay at home overnight while waiting for this flight and not stuck in the QP till 1:00 am and then herded back out through immigration and customs to go home and get back here a few hours later.
    I have checked my profile and it still says I am registered for it, any ideas what it is not working?

    Dave
     

  2. simongr

    simongr Enthusiast

    Jul 10, 2006
    14,229
    1,742
    As an addendum to this I noticed that I didnt get emailed my upgrade information yesterday - I only knew when I checked Qantas on line. Maybe they have decided that no contact is an enhancement to the service ;)
     
  3. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
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    At what point did they know the flight was going to be delayed? If it was something that happended closish to time of departure , then it isn't too suprising imo that no alert was sent. I have found QF to be good at contacting when a delay is known ahead of time

    If they had passengers waiting until 01:00, it suggests to me that they did not plan to cancel the flight in advance and so couldn't have suggested staying at home overnight

    Dave
     
  4. NM

    NM
    Moderator

    Aug 27, 2004
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    I was not aware that Qantas offered to provide upgrade information by email (or any other pro-active method), but let you view it yourself via "Your Bookings" on the FF web site and will inform you at check-in.
    Is there a reason you expected to receive an email from Qantas regarding your upgrade request?
     
  5. simongr

    simongr Enthusiast

    Jul 10, 2006
    14,229
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    Hmm - cant think why I thought an email would be forthcoming. Too many posts on a similar topic in multiple threads - too hard to find the post I misinterpreted ;)
     
  6. superchris

    superchris Member

    Aug 16, 2006
    136
    1
    Melbourne
    SMS upate works well when I travel SIN.
    I am enrolled with QF but have never had an SMS from them.
     
  7. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Yeah upgrade emails were discussed in another thread, but not sure of where that thread is!

    I havn't had them. My last upgrade was Sat morning... so they havn't been rolled in yet if they are set to happen.
     
  8. Shano

    Shano Established Member

    Aug 17, 2006
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    Melbourne
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    I have had several SMS notifications from QF for domestic flights. Usually they have been last minute flight cancellations (so they say) and I have already been on my way to the airport - just means an extra hour or so in the QP.
     
  9. serfty

    Moderator

    Nov 16, 2004
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  10. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    I have generally got SMS updates for delayed domestic flights. On a good day, they ring to let me know.
     
  11. jakeseven7

    jakeseven7 Active Member

    Sep 9, 2005
    566
    24
    I've been txted twice by Qantas, one cancelled flight - please call to rebook and one flight 2 hours late (Sydney storms)

    I rang QF to rebook the first and I actually had found out before the QF call centre had which was quite funny. I had to insist on them rebooking me onto an earlier flight and half way through it flashed up on their screen and I was vindicated from being an insane passenger!:cool:
     
  12. serfty

    Moderator

    Nov 16, 2004
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    I forgot to mention that for each of my 3 major issues this year (Two were QF29; March ex SYD, August ex MEL) I received a 'phone call.

    I also receved an Email back in March; it appears this service has been discontinued.... :!: :idea:
     
  13. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Yeah had the same as well.

    Although, I did suspect that Qantas didn't actually cancel the flight, but wanted me off it :D

    Never really checked, so maybe it was just my paranoia setting in :D
     
  14. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
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    I had similar experience with UA. My flight was late and gate agent announced due to depart too late to make the following flight, which in turn connected to another flight that was only 1 per day. GA was swamped so I went to the RCC agents and asked to be shifted to the non-stop flight (that would easily connect to the 1 per day flight). Their computers were showing my first flight as on time - took some convincing that I was serious and not just playing silly beggars. They eventually agreed and bumped someone off the oversold non-stop flight so I could make it ^
     
  15. Yada Yada

    Yada Yada Established Member

    Dec 6, 2004
    1,872
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    1F
    I've received texts and phone calls from QF when domestic flights are delayed. Maybe someone simply forgot to do it?
     
  16. duffshot

    duffshot Member

    Apr 27, 2005
    121
    0
    Brisbane
    I have generally had phone calls and the odd SMS. Usually one or the other.

    Most delays seem to happen to me after we have boarded which doesn't really meet the criteria for an SMS....
     
  17. Dustin

    Dustin Newbie

    Jul 20, 2006
    6
    0
    I have received a sms update, i was in JHB and in the morning before the afternoon flight i received a msg stating my flight QF64 was delayed to to fog in sydney when it departed at 3pm??? when is their ever fog at 3 pm
     
  18. Commuter

    Commuter Active Member

    Jun 14, 2006
    793
    3
    Same here, even for delays of under 1 hour. The trouble was, my phone was in a Meeting mode and so was silent, and I didn't notice it!
     
  19. roysta

    roysta Newbie

    Jul 31, 2006
    3
    0
    I've also had SMS and email notifications from Qantas re-flights alterations, which impressed me, because generally their PR situation is crap.
     
  20. Blackadder

    Blackadder Active Member

    Apologies for raising the dead, but had a issue with Qantas SMS or lack thereof on Staurday travelling to Melbourne from Sydney.
    On checking in at the auto kiosk (thanks to leaving my bp at home.:oops:), a message comes up that my flight had changed due to operational requirements.
    Didn't really have a issue with it (despite losing seat 6F and picking up 29 F, due to aircraft type change), I was moved to the preceeding flight 30mins earlier thankfully still had time for the QP.
    Despite being subscribed to the SMS updates, not a peep from QANTAS about being moved to a earlier service. :confused:
     
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