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SMS Flight Update

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dsomrox

Junior Member
Joined
Mar 25, 2006
Messages
11
I am currently sitting in the lounge 9 hours after QF29 was cancelled the night before waiting for a new plane to arrive.
Ignoring the complete debalce that is qantas when one of its most popular flights is cancelled, I noticed that although I am registered for SMS updates, I have not received one for a long time.
In this case it would have been nice to be able to stay at home overnight while waiting for this flight and not stuck in the QP till 1:00 am and then herded back out through immigration and customs to go home and get back here a few hours later.
I have checked my profile and it still says I am registered for it, any ideas what it is not working?

Dave
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,229
As an addendum to this I noticed that I didnt get emailed my upgrade information yesterday - I only knew when I checked Qantas on line. Maybe they have decided that no contact is an enhancement to the service ;)
 

Dave Noble

Senior Member
Joined
Oct 10, 2005
Messages
6,419
At what point did they know the flight was going to be delayed? If it was something that happended closish to time of departure , then it isn't too suprising imo that no alert was sent. I have found QF to be good at contacting when a delay is known ahead of time

If they had passengers waiting until 01:00, it suggests to me that they did not plan to cancel the flight in advance and so couldn't have suggested staying at home overnight

Dave
 

NM

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simongr said:
As an addendum to this I noticed that I didnt get emailed my upgrade information yesterday - I only knew when I checked Qantas on line. Maybe they have decided that no contact is an enhancement to the service ;)
I was not aware that Qantas offered to provide upgrade information by email (or any other pro-active method), but let you view it yourself via "Your Bookings" on the FF web site and will inform you at check-in.
Qantas Web Site said:
International Upgrade Awards
If you hold an eligible paid and confirmed ticket for a Qantas operated service with a QF flight number, you can register for an international Flight Upgrade from 90 days to 24 hours before departure.

Confirmed upgrades are not available on international services at time of booking. Flight Upgrade Awards are not available on airfares booked in N, O or Q class, which includes some Red e-Deal fares.

You can check your booking online within 5 hours of departure to see if your international request was successful. You will also be informed at check-in.

Upgrades are allocated according to your membership level: Platinum Frequent Flyers first, followed by Gold, Silver and then Bronze.

You may cancel an unconfirmed upgrade requests without penalty, however should your upgrade request be confirmed and you choose to cancel, you will forfeit the points or Upgrade credits* used and a seat may no longer be available in the original class you booked in.
Is there a reason you expected to receive an email from Qantas regarding your upgrade request?
 

simongr

Enthusiast
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Hmm - cant think why I thought an email would be forthcoming. Too many posts on a similar topic in multiple threads - too hard to find the post I misinterpreted ;)
 

superchris

Member
Joined
Aug 16, 2006
Messages
136
SMS upate works well when I travel SIN.
I am enrolled with QF but have never had an SMS from them.
 

Mal

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Yeah upgrade emails were discussed in another thread, but not sure of where that thread is!

I havn't had them. My last upgrade was Sat morning... so they havn't been rolled in yet if they are set to happen.
 

Shano

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superchris said:
SMS upate works well when I travel SIN.
I am enrolled with QF but have never had an SMS from them.
I have had several SMS notifications from QF for domestic flights. Usually they have been last minute flight cancellations (so they say) and I have already been on my way to the airport - just means an extra hour or so in the QP.
 

oz_mark

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I have generally got SMS updates for delayed domestic flights. On a good day, they ring to let me know.
 

jakeseven7

Active Member
Joined
Sep 9, 2005
Messages
664
I've been txted twice by Qantas, one cancelled flight - please call to rebook and one flight 2 hours late (Sydney storms)

I rang QF to rebook the first and I actually had found out before the QF call centre had which was quite funny. I had to insist on them rebooking me onto an earlier flight and half way through it flashed up on their screen and I was vindicated from being an insane passenger!:cool:
 

serfty

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oz_mark said:
I have generally got SMS updates for delayed domestic flights. On a good day, they ring to let me know.
I forgot to mention that for each of my 3 major issues this year (Two were QF29; March ex SYD, August ex MEL) I received a 'phone call.

I also receved an Email back in March; it appears this service has been discontinued.... :!: :idea:
 

Mal

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jakeseven7 said:
I rang QF to rebook the first and I actually had found out before the QF call centre had which was quite funny. I had to insist on them rebooking me onto an earlier flight and half way through it flashed up on their screen and I was vindicated from being an insane passenger!:cool:
Yeah had the same as well.

Although, I did suspect that Qantas didn't actually cancel the flight, but wanted me off it :D

Never really checked, so maybe it was just my paranoia setting in :D
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
jakeseven7 said:
I've been txted twice by Qantas, one cancelled flight - please call to rebook and one flight 2 hours late (Sydney storms)

I rang QF to rebook the first and I actually had found out before the QF call centre had which was quite funny. I had to insist on them rebooking me onto an earlier flight and half way through it flashed up on their screen and I was vindicated from being an insane passenger!:cool:
I had similar experience with UA. My flight was late and gate agent announced due to depart too late to make the following flight, which in turn connected to another flight that was only 1 per day. GA was swamped so I went to the RCC agents and asked to be shifted to the non-stop flight (that would easily connect to the 1 per day flight). Their computers were showing my first flight as on time - took some convincing that I was serious and not just playing silly beggars. They eventually agreed and bumped someone off the oversold non-stop flight so I could make it ^
 

Yada Yada

Established Member
Joined
Dec 6, 2004
Messages
1,872
dsomrox said:
I have checked my profile and it still says I am registered for it, any ideas what it is not working?
I've received texts and phone calls from QF when domestic flights are delayed. Maybe someone simply forgot to do it?
 

duffshot

Member
Joined
Apr 27, 2005
Messages
121
I have generally had phone calls and the odd SMS. Usually one or the other.

Most delays seem to happen to me after we have boarded which doesn't really meet the criteria for an SMS....
 

Dustin

Newbie
Joined
Jul 20, 2006
Messages
6
I have received a sms update, i was in JHB and in the morning before the afternoon flight i received a msg stating my flight QF64 was delayed to to fog in sydney when it departed at 3pm??? when is their ever fog at 3 pm
 

Commuter

Active Member
Joined
Jun 14, 2006
Messages
793
Yada Yada said:
I've received texts and phone calls from QF when domestic flights are delayed. Maybe someone simply forgot to do it?
Same here, even for delays of under 1 hour. The trouble was, my phone was in a Meeting mode and so was silent, and I didn't notice it!
 

roysta

Newbie
Joined
Jul 31, 2006
Messages
3
I've also had SMS and email notifications from Qantas re-flights alterations, which impressed me, because generally their PR situation is crap.
 

Blackadder

Active Member
Joined
Dec 2, 2008
Messages
949
Apologies for raising the dead, but had a issue with Qantas SMS or lack thereof on Staurday travelling to Melbourne from Sydney.
On checking in at the auto kiosk (thanks to leaving my bp at home.:oops:), a message comes up that my flight had changed due to operational requirements.
Didn't really have a issue with it (despite losing seat 6F and picking up 29 F, due to aircraft type change), I was moved to the preceeding flight 30mins earlier thankfully still had time for the QP.
Despite being subscribed to the SMS updates, not a peep from QANTAS about being moved to a earlier service. :confused:
 
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