Slack QANTAS cabin crew.

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haydensydney said:
Zzzzzzz... what a boring complaint - I was waiting for the big bang so to speak. Completely lacking in substance.

Really doesn't seem like that much to be fluffed up about - it seems like you were focussed on him doing his job, rather than him treating a customer disrespectfully. Are you a cabin crew instructor?

Sounds like a big blow up over nothing, and really you've just made yourself look like an epic whinger who has nothing better to do.
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I agree with the above, furthermore it wasn't slack cabin crew even by the OPs own admission.
 
harvyk said:
I see no problem with sending this, but I'll save you some time and give you your response now...

Dear Robmn

We at Qantas value your input, and we're sorry that you felt your flight was not up to our normally high standard.
We will talk with the staff member involved.

Please read the promotional fluff piece we've inserted here telling you of some of our exciting changes to improve things around here.

Sincerely Qantas.


End result, not a lot will happen...
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Thank you Harvyk, As I was about to go looking up one of my old complaints responses.
 
Isochronous said:
It isn't sexist to call someone a male or a female. We should encourage precision in language not ambiguity.
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Sure. But hostess has a negative sexual connotation. There is no need to use gender based differentiation of job titles for people who do the same job. It also is not used anymore. Hence my view that it's anachronistic.

Finally, the precision you require is adequately gained by using the terms male and female. Simple really.
 
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medhead said:
Indeed. I wasn't really judging the quality of the complaint. More just offering editorial advice on how to make it sound better.

That's ok, because I really don't give a flying [insert word] if you agree with me or not.

But as I said in my last post the definition is irrelevant. The meaning of the word matters not. If you read my posts you will see that I did not say those words do not have the applicable meaning for those jobs. My suggestion to not use those words was designed to prevent the OP from coming across as a sexist, old escapee from the 1970s. I'm sorry if that is too hard to understand.

Finally, my definition came from the Oxford English Dictionary, OED, online edition. I have no idea what the ODE is but I'm sure the OED trumps it.
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My original reply to the bald statement, “I wouldn't use "Steward" or "Hostess". Anachronistic, sexist terms” in your first post was merely my non-acceptance of this comment.

The ODE is the Oxford University Press app of the OED for mobile devices.

I also subscribe to the latest and full version of the on-line OED.

I have checked and it has exactly the same definition as the ODE and makes no reference to either Steward or Hostess being Anachronistic or sexist.

I understand that you feel using these descriptors would not be prudent in this situation and there are others who would agree.

Most of these would be from the Industry.

However, this still does not represent my position.

It goes without saying, of course, that I am devastated that you “don't give a flying [insert word]” of my opinions and probably will have difficulty in sleeping tonight as I always look forward to your wisdom.
 
I agree that the response from Qantas to the OP will in all probability be a standard one. However because the flight attendant has been named (and regardless of whether he is Stewart, Stuart or Fred), his crew seat position is recorded and is traceable from the seating information the passenger has provided. He will at the very least face a performance discussion with his manager. Perhaps that is what the OP is hoping for.
 
I've got nothing against the complaint. The fa seems under the weather that day or perhaps is a long term slacker.

Oh and on another (EU) airline I spotted an fa (allegedly) drinking while on duty recently. Yep there are bad apples out there.
 
Geegeela said:
I could not agree less with your view.

Definitions are from Second Edition revised 2005.

Maybe you take your standards from the Macquarie Dictionary that have recently demonstatated they are prepared to redefine our language, at the drop of a hat, on spurious grounds.

Oh, my anti-socialist bias is showing.
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While I'm not entirely opposed to your sentiment, the fact remains that Qantas have chosen to designate their cabin crew as flight attendants, so dictionary definitions of other terms really don't seem relevant.
 
To the OP: Perhaps the FA was following instructions from the Cabin Manager to remain seated for whatever reason? Perhaps he was in training, perhaps he was unwell, perhaps he was the "extra" FA on board and not needed for all service.
I honestly think there are more important "complaint" emails you could be sending then what you saw on board.

To Geegeela: I find your post and comments completely unnecessary, to not only members of this forum but in the general context of what you're saying. I'm sure most of us know how to look at a dictionary and understand terminology. Just because the dictionary says so doesn't mean in this day and age it is correct.
 
mella2007 said:
To the OP: Perhaps the FA was following instructions from the Cabin Manager to remain seated for whatever reason? Perhaps he was in training, perhaps he was unwell, perhaps he was the "extra" FA on board and not needed for all service.
I honestly think there are more important "complaint" emails you could be sending then what you saw on board.


Or perhaps he was just a lazy so and so !


To Geegeela: I find your post and comments completely unnecessary, to not only members of this forum but in the general context of what you're saying. I'm sure most of us know how to look at a dictionary and understand terminology. Just because the dictionary says so doesn't mean in this day and age it is correct.
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I thought the whole idea of a dictionary was to show what is actually correct , or am I missing something here ?
 
GPH said:
I thought the whole idea of a dictionary was to show what is actually correct , or am I missing something here ?
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No, it's to show what is commonly accepted at any given time, language being in a constant flux.
 
I thought the OP had given up on Qantas after previous flight crew issues, I would suggest a serial feedback provider might find their feedback being given less credence if it has a similar flavour over time, especially if it consists of observations that may contain bias not backed up by professional qualifications such as having previously worked in a similar role, have no idea if that's the case!

Robmn said:
I have just given up on QANTAS.


Have shares and status, there not worth a crumpet. Earned status not a bought QClub


Ground crew and Cabin crew are always indifferent. Some over the last two years have been arrogant. Especially in Business out of LAX.


Took the cake today, with a downright rude Customer Service Manager in Adelaide even telling me to go fly VB, don’t bother me attitude.


I intend sending a written letter to Qantas management.


QANTAS have faded away considerably over the past five years.


Been looking at fares to US/Canada, Qantas have been pathetic compared with other carriers but I still had hopes of still flying with them – Today made up my mind and have now booked elsewhere. Might be only two premium fares now but they missed a further 15 as well.


Mr Dixen and Mr Joyce you have both brough the carrier down a long way from your so called Premium product.


r
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BadgerBoi said:
feh, this is nothing - let's get onto issues such as seat reclining or flying with children :cool:
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Yes, everyone is entitled to an opinion that can be expressed! Airing your thoughts on the internet can be an en-lightning experience at times that subsequently changes your own opinion.
 
BadgerBoi said:
feh, this is nothing - let's get onto issues such as seat reclining or flying with children :cool:
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Or Priority Boarding!!


Now, if Steward the Steward stewed over getting a sex change, would he be known as the Hostess with The Mostess?
 
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