Slack QANTAS cabin crew.

Discussion in 'Qantas Frequent Flyer Program' started by Robmn, Feb 5, 2013.

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  1. Robmn

    Robmn Member

    Nov 12, 2009
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    This has been sent to Qantas as feedback.

    Comments - not sure if I will appreciate them but come what may!

    I can't get this off my mind was the crew member prepared for an emergency? he certainly was out of step with the other crew members.

    r

    ................................................................................................................................................................................................................................................................

    I have stewed over this and decided to relay my concerns as to the conduct of a member of your cabin crew on this flight - ****** the last bit on his name tag.) But sat in the crewseat opposite
    My seat number was *** my wife in *** in the rear cabin, an exit seat. Directly in front was the crew seat.

    Our observations were:

    Pre flight this crew member did not wander down to the rear and check all the passengers seat belts or cabin lockers.

    Sort of fumbled with arming the door, next was the safety procedure demonstration which was very slack but was consistent of him fumbling around with arming the door and using the intercom?

    On takeoff he sat in his seat and placed the seat belt over his shoulders and placed his thumbs near the buckle and clasp, not clipping it up until we started into the take off roll.

    Cabin service a meal was served, where all the other cabin crew wore their aprons, this particular steward did not.

    Landing in Sydney , this steward did nothing to prepare the cabin for landing, ensuring the passengers seats were upright or belts fastened. (My seat was still back and whilst he sat in the crew seat, he reminded be to put my seat up.)

    Whilst the other crew member was at her place, again this steward did not clip up his seat belt till after the wheels were locked down, but still just hooked his thumbs over the belt.

    We did have excellent service from the members of the crew which served us, with the Hostess on the LHS of the aircraft exemplified QANTAS’s training and service. (sorry I didn’t catch her name tag but sat opposite *** in the crew seat.) This was in complete contrast to the bling laden Stewart responsible for the aircraft and our safety.

    In recent flights I have been rewarded with a much improved quality of service from QANTAS which deserves applause.

    r
     

  2. medhead

    medhead Suspended

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    #2 medhead, Feb 5, 2013
    Last edited: Feb 5, 2013
    I wouldn't use "Steward" or "Hostess". Anachronistic, sexist terms.

    I wouldn't make judgements about the male FA - "bling-laden".

    I'd change stewed over to something like "I have thought about my recent experience and I wonder if it was correct".

    Who cares if he fumbled with the arming? Are you suggesting he was drunk? If so, maybe you should be more direct and sat that you did wonder if something was affecting him. However, if you're not saying he was drunk I'd just delete it completely.

    Regarding the prepare for landing. He did check your seat. Also, you have admitted that you ignored the general direction to put your seat upright. Also did you observe him moving through the cabin behind you and what he was doing during that time? Probably best to say nothing.

    Really the only thing you have is the seat belt. Probably worth asking if that was correct but that's about all.

    Certainly I'd be very careful about what you write unless you're aiming to have the guy sacked.
     
  3. harvyk

    harvyk Senior Member

    Apr 15, 2009
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    I see no problem with sending this, but I'll save you some time and give you your response now...

    Dear Robmn

    We at Qantas value your input, and we're sorry that you felt your flight was not up to our normally high standard.
    We will talk with the staff member involved.

    Please read the promotional fluff piece we've inserted here telling you of some of our exciting changes to improve things around here.

    Sincerely Qantas.


    End result, not a lot will happen...
     
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  4. TonyHancock

    TonyHancock Senior Member

    Aug 26, 2010
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    As uninspirational as it is :p ......harvyk has pretty much hit the nail on the head.
     
  5. Geegeela

    Geegeela Member

    Jun 12, 2010
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    Looks OK for me.

    Steward. "A person who looks after the passengers on a ship, aircraft, or train.

    Hostess. "A stewardess on an aircraft, train, etc."

    Oxford Dictionary of English. (ODE)
    Oxford University Press.
     
  6. medhead

    medhead Suspended

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    Regardless of having a definition in the OED. Those are still terms with sexist connotations that are no longer used, ie anachronistic.

    Anachronistic - a thing belonging or appropriate to a period other than that in which it exists, especially a thing that is conspicuously old-fashioned. OED

    We are not living in the 70s.
     
  7. smit0847

    smit0847 Established Member

    Aug 24, 2011
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    Stewart is a name.

    Steward is a position.
     
  8. oz_mark

    oz_mark Enthusiast

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    I'll ask Stewart what he thinks about that....
     
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  9. PLC

    PLC Member

    May 26, 2011
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    This is an easy way to remember:

    "Stuart the Steward assumed the brace position."
     
  10. medhead

    medhead Suspended

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    Well done. You got me on my spelling. :rolleyes: Doesn't change the fact that using those terms will not create a good impression.
     
  11. Geegeela

    Geegeela Member

    Jun 12, 2010
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    I could not agree less with your view.

    Definitions are from Second Edition revised 2005.

    Maybe you take your standards from the Macquarie Dictionary that have recently demonstatated they are prepared to redefine our language, at the drop of a hat, on spurious grounds.

    Oh, my anti-socialist bias is showing.
     
  12. mannej

    mannej Senior Member

    Mar 16, 2009
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    Honestly to me to complaint about the FA sounds like someone clutching at straws to make a complaint to feel better because they were told off.

    May be totally wrong.
     
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  13. medhead

    medhead Suspended

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    Indeed. I wasn't really judging the quality of the complaint. More just offering editorial advice on how to make it sound better.

    That's ok, because I really don't give a flying [insert word] if you agree with me or not.

    But as I said in my last post the definition is irrelevant. The meaning of the word matters not. If you read my posts you will see that I did not say those words do not have the applicable meaning for those jobs. My suggestion to not use those words was designed to prevent the OP from coming across as a sexist, old escapee from the 1970s. I'm sorry if that is too hard to understand.

    Finally, my definition came from the Oxford English Dictionary, OED, online edition. I have no idea what the ODE is but I'm sure the OED trumps it.
     
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  14. ashleyn

    ashleyn Established Member

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    Sounds like a song title.
     
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  15. optimisticTraveller

    optimisticTraveller Junior Member

    Feb 3, 2013
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    wow, I'm new here...are all discussions so turbulent? I didn't see the 'fasten seatbelt' sign before I boarded!
     
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  16. Pushka

    Pushka Enthusiast

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    I think it is called "robust discussion" by our favourite political persona. Which means that behind closed doors, all sorts of shenigans are happening.

    I think I'd refer to everyone as crew.
     
  17. medhead

    medhead Suspended

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    I see it as a light hearted discussion that is "jocular in nature". ;)
     
  18. oz_mark

    oz_mark Enthusiast

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    I believe in a safety video they were the team :)

    As for terminology, I doubt Qantas would treat the issue differently whichever term was used.
     
  19. haydensydney

    haydensydney Established Member

    Feb 20, 2008
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    Zzzzzzz... what a boring complaint - I was waiting for the big bang so to speak. Completely lacking in substance.

    Really doesn't seem like that much to be fluffed up about - it seems like you were focussed on him doing his job, rather than him treating a customer disrespectfully. Are you a cabin crew instructor?

    Sounds like a big blow up over nothing, and really you've just made yourself look like an epic whinger who has nothing better to do.
     
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  20. Isochronous

    Isochronous Established Member

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    It isn't sexist to call someone a male or a female. We should encourage precision in language not ambiguity.
     
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