How do you think Qantas should reward long term FF loyalty?
After 22 years of membership, well over 28,000 lifetime status credits, 13 years as Platinum and 3 years as Platinum One, this year I will fail to retain Platinum for the first time in over 15 years. I’ve had to cancel 2 trips that would have retained status due to my father’s illness and ultimately his death. Similar thing happened to my husband last year (although he just flew less) after a slightly shorter run of Platinum. People tell me I may be comped or possibly offered a status challenge, but hubby was not.
We both have LTG - but this is not enough to entice us to remain rusted on to Qantas. Honestly, you get treated well, good baggage and lounge access with any airline if you pay for J tickets. So I guess we will now be free from the shackles of Qantas. The main downside will be reduced award ticket availability to spend all the accumulated FF points
However, I feel rather disrespected. I’ve shown a lot of loyalty to this airline (more than double the status credits required to achieve LTG) for no further recognition. Plus my hubby’s similar long term loyalty. To Qantas, loyalty appears to be annualised and transactional only. Bit of a mistake on their part as we are about to become semi-retirees, spending the kids’ inheritance on travel!
What about some reward for truly long term loyalty? Like lifetime Platinum? Or a couple of “get out of jail free” cards you can use in situations like this to retain status? Other ideas?
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