I received a similar email on 21st March for a June HND award booking I had.Received an email about my booking:
"Given the service has been cancelled, we’ll be returning your Points to you. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment and processed within 21 business days."
Lo and behold, the $+++ showed up as a credit this morning (dated 16th April). Weirdly, the points have not been returned. I will get around to calling, the 70K points could be worth something going forward.There's this post on another thread:I received a similar email on 21st March for a June HND award booking I had.
No sign of the points or $+++ and the booking only 'disappeared' from my bookings in the last week.
Note that "21 Business" days is effectively a calendar month so I have more than a week to go yet.
I used the webform to query why the $+++ had been refunded but not the points.Lo and behold, the $+++ showed up as a credit this morning (dated 16th April). Weirdly, the points have not been returned. I will get around to calling, the 70K points could be worth something going forward.
Have you had the taxes refunded yet? I’ve finally had the points refunded for a ticket I booked for a family member but still no refund of the taxes. It’s only $90 but I still want it back - they collected the money for taxes that they’ll no longer be paying now the flights were cancelled so I don’t think they could keep the $ or travel bank it. I’ll keep checking my credit card for another day or two as the points appeared over the weekend but would love to hear more about others’ experiences.I emailed to cancel my flights Cairo-Sydney booked using points, i received an email overnight that states:
“Virgin Australia was placed into voluntary administration on the 22nd April, as a result, we have had to pause issuing all Velocity refunds while we wait for direction from our administrators. I can action your cancellation and add your booking to the queue while we wait for direction, we will be in contact once we have more information”
Looks like I may have lost my $1500 in taxes as well....