Re issue of tickets

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I recently booked tickets for Melbourne for 3 persons traveling in January 07 using my Qantas frequent flyer points. On receipt of my e-tickets I realised that I had made a typographic error(I put in the incorrect surname of one of my travelling companions). I immediatey replied to the email not realising that the tickets were computer generated and my efforts to repair my error would not be read. As it was the weekend I waited till Monday, still no reply I phoned Qantas frequent flyer to enquire about my error. I was informed that it would cost me a further 5000 points to re-issue the ticket in the correct name. Fair enough I made the error but it is 3 months till my flight and I had contacted Qantas within 48 hours. Is this just another Qantas money grab!:evil:

 

[oz_mark]

I recently booked tickets for Melbourne for 3 persons traveling in January 07 using my Qantas frequent flyer points. On receipt of my e-tickets I realised that I had made a typographic error(I put in the incorrect surname of one of my travelling companions). I immediatey replied to the email not realising that the tickets were computer generated and my efforts to repair my error would not be read. As it was the weekend I waited till Monday, still no reply I phoned Qantas frequent flyer to enquire about my error. I was informed that it would cost me a further 5000 points to re-issue the ticket in the correct name. Fair enough I made the error but it is 3 months till my flight and I had contacted Qantas within 48 hours. Is this just another Qantas money grab!:evil:

I made a typo on a paid for ticket, and they refused to fix it at all! It is unfortunate, but it is the conditions that they give.

 

[NM]

Yes, the fee as published by QF FF program for re-issuing an award ticket is 5000 points. To the best of my knowledge, this fee is never waived even for Platinum FF members.

 

[serfty]

IIRC, You basically have 24 hours from when you make the booking to get such changes done before incurring any fee.

 

[aus_flyer]

My understanding is that when a name change is required, the entire booking must be cancelled and a new booking created with a new PNR. This is different to other changes that require a reissue, such as a change of routing or class of travel.

This poses the problem that when the seats are returned to inventory, frequent flyer seats may no longer be available.

If it is a domestic booking, perhaps use quickcheck and just proceed with using the current booking.

 

[serfty]

My understanding is that when a name change is required, the entire booking must be cancelled and a new booking created with a new PNR. This is different to other changes that require a reissue, such as a change of routing or class of travel.

This poses the problem that when the seats are returned to inventory, frequent flyer seats may no longer be available. ...

This indeed used to be case with Qantas award bookings; however you can now change the name on a ticket up until 24 hours of departure or once travel has commenced. This will incur the 5,000 point fee.

See section 13.7 of the Frequent Flyer - About the Program - Terms & Conditions for details.

 

[oz_mark]

IIRC, You basically have 24 hours from when you make the booking to get such changes done before incurring any fee.

In my experience, you don't even get 24 seconds

 

[serfty]

In my experience, you don't even get 24 seconds

Actually you do get until at least Midnight of the day you make the booking for red e-deals and 1 "Day" for awards. I have experienced both ...

For a red e-deal I made a booking for a family member, but forgot to overwrite some remembered (cookie) details.

Five minutes later I received the E-ticket email I realised my mistake, called up and had it fixed; I was informed of this midnight deadline.

With the award I entered a name with a single N where a NN was on the Passport; I called up and was informed the 24 hours deadline had passed and had to pay 5000 points fine. My Bad!

 

[oz_mark]

Five minutes later I received the E-ticket email I realised my mistake, called up and had it fixed; I was informed of this midnight deadline.

I called up within minutes of booking and had a comment attached to the booking, but no dice on actually changing the name.

 

[Yada Yada]

If it is a domestic booking, perhaps use quickcheck and just proceed with using the current booking.

Yes, I wouldn't bother trying to change it. Remember the Chaser boys on TV a few months back who booked tickets under the names Al Kyder and Terry Wrist? No-one will bat an eyelid. Even if someone looked at the ticket and compared with ID, they'd probably still not notice.

 

[Kiwi Flyer]

You are allowed a small number of minor errors in the ticket name before it will cause a problem (eg the omitted "N" for serfty would be fine, but having a ticket in the name of BLOGGS/MRJ when the pax is DOE/MRSJ would not).

 

[oz_mark]

You are allowed a small number of minor errors in the ticket name before it will cause a problem (eg the omitted "N" for serfty would be fine, but having a ticket in the name of BLOGGS/MRJ when the pax is DOE/MRSJ would not).

But KYDER/MRAL would have been ok.

 

[NM]

But KYDER/MRAL would have been ok.

ok for domestic travel, but you would need a passport in that name for international travel. And obtaining such a passport may not be an easy exercise with the new Aussie passports and all the anti-forgery features built in to them now.

 

[wandering_fred]

Maybe I've been lucky
Maybe it's just that I tend to call back very quickly - One was an error in gender on a web booking - the other was a flight number issue with a telephone change ( reminder - ALWAYS have the agent read back the flight details and times before I hang up). In the first case actual ticketing had not completed. In the second only one of two tickets had completed.

In both cases the fix has been done very graciously by the telephone agent.

YMMV

Happy wandering

 

[straitman]

Maybe I've been lucky
Maybe it's just that I tend to call back very quickly - One was an error in gender on a web booking - the other was a flight number issue with a telephone change ( reminder - ALWAYS have the agent read back the flight details and times before I hang up). In the first case actual ticketing had not completed. In the second only one of two tickets had completed.

In both cases the fix has been done very graciously by the telephone agent.

YMMV

Happy wandering

I've had the incorrect gender on a ticket (Mrs instead of Mr) and QF staff told me not to worry about it. I didn't say anything at checkin and either no one noticed or if they did notice they didn't care.