Re issue of tickets | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Re issue of tickets

Status
Not open for further replies.
Joined
Oct 9, 2006
Messages
1
I recently booked tickets for Melbourne for 3 persons traveling in January 07 using my Qantas frequent flyer points. On receipt of my e-tickets I realised that I had made a typographic error(I put in the incorrect surname of one of my travelling companions). I immediatey replied to the email not realising that the tickets were computer generated and my efforts to repair my error would not be read. As it was the weekend I waited till Monday, still no reply I phoned Qantas frequent flyer to enquire about my error. I was informed that it would cost me a further 5000 points to re-issue the ticket in the correct name. Fair enough I made the error but it is 3 months till my flight and I had contacted Qantas within 48 hours. Is this just another Qantas money grab!:evil:
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,645
Flights
My Map
gl.gordon@bigpond.com said:
I recently booked tickets for Melbourne for 3 persons traveling in January 07 using my Qantas frequent flyer points. On receipt of my e-tickets I realised that I had made a typographic error(I put in the incorrect surname of one of my travelling companions). I immediatey replied to the email not realising that the tickets were computer generated and my efforts to repair my error would not be read. As it was the weekend I waited till Monday, still no reply I phoned Qantas frequent flyer to enquire about my error. I was informed that it would cost me a further 5000 points to re-issue the ticket in the correct name. Fair enough I made the error but it is 3 months till my flight and I had contacted Qantas within 48 hours. Is this just another Qantas money grab!:evil:
I made a typo on a paid for ticket, and they refused to fix it at all! It is unfortunate, but it is the conditions that they give.
 

NM

Moderator
Joined
Aug 27, 2004
Messages
15,788
Flights
My Map
Yes, the fee as published by QF FF program for re-issuing an award ticket is 5000 points. To the best of my knowledge, this fee is never waived even for Platinum FF members.
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,251
Flights
My Map
IIRC, You basically have 24 hours from when you make the booking to get such changes done before incurring any fee.
 

aus_flyer

Established Member
Joined
Feb 15, 2005
Messages
1,361
My understanding is that when a name change is required, the entire booking must be cancelled and a new booking created with a new PNR. This is different to other changes that require a reissue, such as a change of routing or class of travel.

This poses the problem that when the seats are returned to inventory, frequent flyer seats may no longer be available.

If it is a domestic booking, perhaps use quickcheck and just proceed with using the current booking.
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,251
Flights
My Map
odoherty said:
My understanding is that when a name change is required, the entire booking must be cancelled and a new booking created with a new PNR. This is different to other changes that require a reissue, such as a change of routing or class of travel.

This poses the problem that when the seats are returned to inventory, frequent flyer seats may no longer be available. ...
This indeed used to be case with Qantas award bookings; however you can now change the name on a ticket up until 24 hours of departure or once travel has commenced. This will incur the 5,000 point fee.

See section 13.7 of the Frequent Flyer - About the Program - Terms & Conditions for details.
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,645
Flights
My Map
serfty said:
IIRC, You basically have 24 hours from when you make the booking to get such changes done before incurring any fee.
In my experience, you don't even get 24 seconds :)
 

serfty

Moderator
Joined
Nov 16, 2004
Messages
40,251
Flights
My Map
oz_mark said:
In my experience, you don't even get 24 seconds :)
Actually you do get until at least Midnight of the day you make the booking for red e-deals and 1 "Day" for awards. I have experienced both ...

For a red e-deal I made a booking for a family member, but forgot to overwrite some remembered (cookie) details.

Five minutes later I received the E-ticket email I realised my mistake, called up and had it fixed; I was informed of this midnight deadline.

With the award I entered a name with a single N where a NN was on the Passport; I called up and was informed the 24 hours deadline had passed and had to pay 5000 points fine. My Bad!
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,645
Flights
My Map
serfty said:
Five minutes later I received the E-ticket email I realised my mistake, called up and had it fixed; I was informed of this midnight deadline.
I called up within minutes of booking and had a comment attached to the booking, but no dice on actually changing the name.
 

Yada Yada

Established Member
Joined
Dec 6, 2004
Messages
1,872
odoherty said:
If it is a domestic booking, perhaps use quickcheck and just proceed with using the current booking.
Yes, I wouldn't bother trying to change it. Remember the Chaser boys on TV a few months back who booked tickets under the names Al Kyder and Terry Wrist? No-one will bat an eyelid. :D Even if someone looked at the ticket and compared with ID, they'd probably still not notice.
 

Kiwi Flyer

Senior Member
Joined
Sep 24, 2004
Messages
5,453
You are allowed a small number of minor errors in the ticket name before it will cause a problem (eg the omitted "N" for serfty would be fine, but having a ticket in the name of BLOGGS/MRJ when the pax is DOE/MRSJ would not).
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,645
Flights
My Map
Kiwi Flyer said:
You are allowed a small number of minor errors in the ticket name before it will cause a problem (eg the omitted "N" for serfty would be fine, but having a ticket in the name of BLOGGS/MRJ when the pax is DOE/MRSJ would not).
But KYDER/MRAL would have been ok.
 

NM

Moderator
Joined
Aug 27, 2004
Messages
15,788
Flights
My Map
oz_mark said:
But KYDER/MRAL would have been ok.
ok for domestic travel, but you would need a passport in that name for international travel. And obtaining such a passport may not be an easy exercise with the new Aussie passports and all the anti-forgery features built in to them now.
 

wandering_fred

AFF Supporter
Joined
Jun 12, 2006
Messages
2,259
Flights
My Map
Maybe I've been lucky
Maybe it's just that I tend to call back very quickly - One was an error in gender on a web booking - the other was a flight number issue with a telephone change ( reminder - ALWAYS have the agent read back the flight details and times before I hang up). In the first case actual ticketing had not completed. In the second only one of two tickets had completed.

In both cases the fix has been done very graciously by the telephone agent.

YMMV

Happy wandering
 

straitman

Moderator
Joined
Apr 27, 2003
Messages
16,806
Flights
My Map
wandering_fred said:
Maybe I've been lucky
Maybe it's just that I tend to call back very quickly - One was an error in gender on a web booking - the other was a flight number issue with a telephone change ( reminder - ALWAYS have the agent read back the flight details and times before I hang up). In the first case actual ticketing had not completed. In the second only one of two tickets had completed.

In both cases the fix has been done very graciously by the telephone agent.

YMMV

Happy wandering
I've had the incorrect gender on a ticket (Mrs instead of Mr) and QF staff told me not to worry about it. I didn't say anything at checkin and either no one noticed or if they did notice they didn't care.
 
Status
Not open for further replies.

Community Statistics

Threads
81,186
Messages
1,871,209
Members
49,015
Latest member
Jamesc571
Top