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QFF Joining and claiming for flights

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alien

Member
Joined
Nov 6, 2002
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281
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Hi All,

Easy question I guess. I was wondering if it's possible to join QFF then claim for the flights just taken whilst not a member?

I have a firned how will be flying back from the UK tomorrow after a holiday and they didn't join QFF before they left (silly bugger) and wanted me to find out if they could join then claim.

Cheers
Alien
 

jakob

Intern
Joined
Mar 12, 2007
Messages
78
Yes as said above it is a 30 day window in the FF T&C's....

Frequent Flyer - About the Program - Terms & Conditions
9.1.2 A Member may earn Points only in relation to:
(a) Eligible Flights taken after the Member's enrolment date and up to 30 days prior to that date; and
(b) eligible transactions (acquisition of goods or other transactions) entered into after the Member's enrolment date.

jakob.
 

Danger

Senior Member
Joined
Jun 19, 2006
Messages
6,507
I was fortunate enough to get an op-up Perth to Sydney a few days ago. As a result of the evacuation at the international terminal in Perth an inbound Tokyo flight was unable to disembark passengers. The aircraft was scheduled to operate a PER-SYD flight (the one prior to the one I was booked on) so a number of passengers were moved to the same flight as myself. No FF points have posted. I know I'm only entitled to the Y points (and I assume they haven't posted because of some issue with the op-up) but has anyone been successful in claiming J points in such a situation? From memory when claiming missing points the website asks for the class of travel. I'd prefer to fax in a copy of my boarding pass. It's not so much the points as the SCs I'm after!
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
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18,533
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On my last op-up it took 4 days for the flight to post, and that was on the same flight, and they did post as discount economy with upgrade references and all.

Not sure that anyone recently has reported swinging business class SC's in these cases.
 

bambbbam2

Active Member
Joined
Feb 13, 2005
Messages
857
I had a flight cancelled recently and didn't receive points - I had to chase them up.
 

Evan

Established Member
Joined
Dec 26, 2006
Messages
3,185
On my last op-up it took 4 days for the flight to post, and that was on the same flight, and they did post as discount economy with upgrade references and all.

Not sure that anyone recently has reported swinging business class SC's in these cases.
Same, mine posted fine with the upgrade reference... no chance of W or J SC's i am afraid :(
E
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
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43,096
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I'd wait three days, then put in the online claim then wait up to another 5 working days for the points to post.

If no joy, I'd then firstly call QFF and see what they say (they'll either fix it on the spot or ask you to FAX a copy of the BP). With the fax option, these days I send an email with an attached image of the BP.
 
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Evan

Established Member
Joined
Dec 26, 2006
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3,185
They've now posted - and only for Y! Oh well. The op-up was great luck in itself.
I think QF have a very good handle on how op-ups are treated (you may have more luck with an op-up from another airline crediting as the higher class) so no more SC's than they want you to have. Still an Op-up is worth a lot more than that to me on international flights.
E
 

irwin8417

Junior Member
Joined
Jul 17, 2007
Messages
35
I got one segment QF staff put my CX account.
But I prefer go with QF.

Still discuss with them right now.
 
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