QF12 business class service fail?

[dajop]

I'

Incidently I've never felt any issue with any of the many nationalities EK have on their flights that I've ever received different levels of service from anyone in particular because of their background, but maybe I just don't notice such things

To be fair, on EK, only ever see the differences in economy for me Once it was so obvious, got a gruff service (practically throwing meals at us, and forgetting something altogether) by FA on the forward end of the trolley, with an eye roll, an apology, and an extra mini bottle of scotch from the FA on the back end of the trolley ....

 

[drron]

I think that's right. But I think most European carriers also have a 'relaxed' service ethic. You're supposed to feel 'at home'.

But maybe this is where Aussie cultre comes in? Just that little bit 'too' relaxed? But the other noticeable difference is that I've never come across pretentious crew on Euro, Asian or US carriers.

The crew on our IB transpac flight were not only pretentious but extremely rude so we have never taken another flight with them.So Euro crews certainly can be pretentious.

 

[juliusg]

I've been thinking about this and I wonder if, without any experience "inside" QF, or asking anyone.. but I wonder if one aspect of QF's service model is to encourage a "relaxed" and less formal experience for pax with the idea of "relaxed" being loosely interpreted by some? I also feel crews tend to take their cues from the CSM on any particular flight.

I find NZ tend to be more consistent with their "relaxed kiwi hospitality" style in that I usually know what to expect and it's service that is warm without being cloying or formally stuff and usually pretty prompt and efficient but also allowing for one to, for example, linger over a mug of tea or dessert.

QF I find, specially international, either way tto speed through service on say a supper flight (which makes some sense) or dawle along at whatever pace.

I agree NZ are consistent - enjoyed six cross-Pacific flights with them over the past 12 months! VA also consistent although I have only had one return to LA this year - another in a few weeks, so I'll know more then! And yes - UA can be all over the shop but despite sometimes surly 'older' crew, they still serve much the same method and rhythm. My original post is mainly about one side of the cabin (the front, 3 row cabin in J on the A380) getting two completely different service timings and methods. Very strange.