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QF12 business class service fail?

juliusg

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OP, you are lucky, yes, I know, people do have a right to let the company they pay to use the service of, what they expect, but when it comes to an airline, I would be scared of making too much of a scene on the flight.
Things could go pear shaped and you find you have the men and women in blue waiting at the end of the flight.
JQ had pushed me into a bad spot, when they cancelled a flight I really needed, but I didn't kick up any noise when I called their call centre to see what could be done, I didn't kick up a stink either at MEL airport when I found out my flight got cancelled.
I just won't fly with them again.
Don't want the AFP called.
All it takes is for one person to feel a threat, even if you didn't mean it like that, and your whole trip could see you taken away and chatted with.
I always speak up if I think service in J or F, or at a 5 star hotel, is under par and I do it in a polite non aggressive manner. Usually it draws an explanation, sometimes an apology, and in the case of Asiana (where they questioned whether we were 'OK' to have a third glass of wine) it drew a completely patronising lecture from the crew leader. But any whiff of over-reaction from any flight crew and I'm as quiet as a mouse. I understand what you're saying!
 

serfty

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TL;DR = To Long, Didnt Read
It actually has several uses, one is as you indicated, another as a signifier for a summary of an online post (as was the case here) with another being a summary response.
 

Jack3193

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I have flown QF in J a lot recently, and yes, inconsistency is a big issue. The delays in getting anything (e.g. a drink!) after take off can be very frustrating. As others have said, this is not an issue with many other airlines, as they take drink orders before departure and then serve as soon as the seat belt light is off (or even before that sometimes). That said, sometimes the QF service is fantastic - it can be up there with the best out there if you're lucky.

One other thing to bear in mind about the apparent randomness in who gets served first - this can be related to status - i.e. P1s first, then Platinum, then everyone else. So that's not necessarily a sign of incompetence, even if it can add to the general feeling of frustration for those sitting there with nothing.
 
Last edited:

larrymull

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I was actually on the QF 94 on the same night and the OP's experiences reflect my experiences. I always find night flights the service goes down compared to day flights.
 

Jack3193

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I was actually on the QF 94 on the same night and the OP's experiences reflect my experiences. I always find night flights the service goes down compared to day flights.
Funnily enough, I was going to say the opposite! Most of my recent trips with QF have been to Asia, so daytime flights out and overnight back. Service on the daytime flights has often been very slow, but on those flights I'm usually working, well fed in the F lounge pre-departure, and not partaking in booze, it doesn't bother me a great deal. On the way back, the service has almost always been great. I've always put that down to the fact that a lot of people just go straight to sleep on those late night flights, meaning there is in effect a much better staff to pax ratio.
 

Mrmaxwell

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I have flown QF in J a lot recently, and yes, inconsistency is a big issue.
This is the heart of the issue for me.

Where many other airlines seem to have systems and processes in place to ensure they provide good service QF seems to be almost wholly dependant on the crew you get and how 'willing' they are to provide good service.
 

Pleb Status

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I would argue that, unless someone is extremely impatient, a call button should not be required in the premium classes...

Someone should be doing a lap of the cabin every 15 minutes or so throughout the flight.
 

Pushka

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On Qatar from DPS to DOH to CDG last week we were seated in the middle seats. We commented that one side was served consistently faster and better than the other. I didn’t even get the drink I’d asked pre flight take off for pre dinner. MrP did. I waited another 30 minutes and could hear meals being served around me (I’d not ordered a meal) so gave up and went to sleep. It was in a Q Suite service so DOH to CDG where it was really noticeable. We were in the backward facing seats which I don’t like. Crew have to ‘go past you’ to get back to you. I think that was the issue for us. Didn’t say anything to them because they just seemed busy. But it was noticeable.

I don’t think Qantas is any worse than other airlines.
 

Flying_man

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Even United do this. Seriusly..
Qantas do it too sometimes. I have had my drink order taken prior to takeoff on Qantas.

Everyone here seem so ready to complain but never to praise Qantas. Sometime they give very good and excellent service.
 

RichardMEL

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I would argue that, unless someone is extremely impatient, a call button should not be required in the premium classes...

Someone should be doing a lap of the cabin every 15 minutes or so throughout the flight.
Agree, but no drink service in 90min, unless turbulence/SB sign on is ridiculous so yeah you shouldn't HAVE to call, but it's not unreasonable to use it in that situation I would think....
 

Jack3193

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I don’t think Qantas is any worse than other airlines.
Qantas do it too sometimes. I have had my drink order taken prior to takeoff on Qantas.

Everyone here seem so ready to complain but never to praise Qantas. Sometime they give very good and excellent service.
I agree good and bad experiences happen with most airlines, and as I mentioned in my previous post, Qantas can be really excellent sometimes. However, in my experience, Qantas does not usually take drink orders before departure, and they often take a long time after take off to serve drinks. Conversely, most other airlines that I have flown with in J routinely take orders pre departure and serve immediately after take off - that can make quite a big difference, and IMHO, it's something that QF could easily fix.
 

serfty

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Sadly this is often an issue with Westbound transpacific flights, more so than Eastbound.

Some FA's will make the most of their LAX layover and while they are presentable for work may just be that little bit tired which can take the gloss off the service.

I'm not providing excuses here ... it is just what happens, even though it shouldn't.
 

Pushka

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I agree good and bad experiences happen with most airlines, and as I mentioned in my previous post, Qantas can be really excellent sometimes. However, in my experience, Qantas does not usually take drink orders before departure, and they often take a long time after take off to serve drinks. Conversely, most other airlines that I have flown with in J routinely take orders pre departure and serve immediately after take off - that can make quite a big difference, and IMHO, it's something that QF could easily fix.
But what is more annoying? Drinks orders taken before take off and failing to arrive on one side but did for your companion; or a policy of no drinks orders until after take off?
 

Jack3193

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But what is more annoying? Drinks orders taken before take off and failing to arrive on one side but did for your companion; or a policy of no drinks orders until after take off?
Definitely your experience with Qatar would annoy me more. However, I have had similarly annoying things happen to me with pretty much every airline I've ever flown with (including QF). I'm pretty sure this is just human error, and therefore reasonable to assume that this is not something that happens all the time (although I've never flown with Qatar, so maybe I'm wrong about that).

Conversely, the issue with QF seems to be that they have not adopted a policy that seems to otherwise be pretty much industry standard. As I said, I think this could be easily fixed.
 

Ewing

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I'm sad to say that's been norm for QF12 for a number of years now (QF11/12 are my most frequent long hauls, followed by QF73/74).

The longest I've waited... well I don't know, I fell asleep around the 2 hour mark and missed the meal service. The longest I have consciously waited was 2.5 hours.

Once upon a time they used to do a couple of drink runs soon after takeoff, but that seems to have vanished a while back.

These days I usually dine prior to boarding, make sure the bottle of water is in my seat, and then just doze off when I'm ready - without eating.
 

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