QF Platinum Recognition on flights

[Vic]

Why do people feel the need to be personally greeted?

Maybe the same reason people tend to misunderstand that airlines have service standard that incoludes individual welcomes for some customers that the airline perceives to be of value.
Why do people feel the need to enter a discussion about experiences with airline determined service standards to make disparging comments?

 

[426dfv]

As a Plat member, I got greetings from CX EVERY single time (rate is 100%). Sometimes it’s the ISM, sometimes it’s the Senior Purser, sometimes both. They also prepared blanket, pillow and a bottle of Evian beforehand. I felt they recognised my QF status more than QF itself. I remember I used to be greeted by crew on QF international flights (50% rate) pre COVID. But i never get that nowadays if I fly Y. For J class, they all greeted by CSM so I don’t know if ur status makes any difference. The only difference is when u board the plane, they will say Mr. xx_XX welcome back. Overall Asian airlines are much better when it comes to providing customer services. CX first class lounge even hv ambassadors chatting with frequent flyers like us. I guess that’s the difference. They try their best to make u feel welcomed whenever u visit their lounge or fly with them and in return we become their loyal customers.

 

[Beano]

As a Plat member, I got greetings from CX EVERY single time (rate is 100%). Sometimes it’s the ISM, sometimes it’s the Senior Purser, sometimes both. They also prepared blanket, pillow and a bottle of Evian beforehand. I felt they recognised my QF status more than QF itself. I remember I used to be greeted by crew on QF international flights (50% rate) pre COVID. But i never get that nowadays if I fly Y. For J class, they all greeted by CSM so I don’t know if ur status makes any difference. The only difference is when u board the plane, they will say Mr. xx_XX welcome back. Overall Asian airlines are much better when it comes to providing customer services. CX first class lounge even hv ambassadors chatting with frequent flyers like us. I guess that’s the difference. They try their best to make u feel welcomed whenever u visit their lounge or fly with them and in return we become their loyal customers.

Well, Graeme at the WLG lounge always greets me with open arms (figuratively), and I stop for a chat, unless there's a queue forming.