QF Platinum Recognition on flights

[Vic]

Why do people feel the need to be personally greeted?

Maybe the same reason people tend to misunderstand that airlines have service standard that incoludes individual welcomes for some customers that the airline perceives to be of value.
Why do people feel the need to enter a discussion about experiences with airline determined service standards to make disparging comments?

 

[426dfv]

As a Plat member, I got greetings from CX EVERY single time (rate is 100%). Sometimes it’s the ISM, sometimes it’s the Senior Purser, sometimes both. They also prepared blanket, pillow and a bottle of Evian beforehand. I felt they recognised my QF status more than QF itself. I remember I used to be greeted by crew on QF international flights (50% rate) pre COVID. But i never get that nowadays if I fly Y. For J class, they all greeted by CSM so I don’t know if ur status makes any difference. The only difference is when u board the plane, they will say Mr. xx_XX welcome back. Overall Asian airlines are much better when it comes to providing customer services. CX first class lounge even hv ambassadors chatting with frequent flyers like us. I guess that’s the difference. They try their best to make u feel welcomed whenever u visit their lounge or fly with them and in return we become their loyal customers.

 

[Beano]

As a Plat member, I got greetings from CX EVERY single time (rate is 100%). Sometimes it’s the ISM, sometimes it’s the Senior Purser, sometimes both. They also prepared blanket, pillow and a bottle of Evian beforehand. I felt they recognised my QF status more than QF itself. I remember I used to be greeted by crew on QF international flights (50% rate) pre COVID. But i never get that nowadays if I fly Y. For J class, they all greeted by CSM so I don’t know if ur status makes any difference. The only difference is when u board the plane, they will say Mr. xx_XX welcome back. Overall Asian airlines are much better when it comes to providing customer services. CX first class lounge even hv ambassadors chatting with frequent flyers like us. I guess that’s the difference. They try their best to make u feel welcomed whenever u visit their lounge or fly with them and in return we become their loyal customers.

Well, Graeme at the WLG lounge always greets me with open arms (figuratively), and I stop for a chat, unless there's a queue forming.

 

[Quickstatus]

Maybe the same reason people tend to misunderstand that airlines have service standard that incoludes individual welcomes for some customers that the airline perceives to be of value.

I actually did not disparage the "service standard". Rather I'm asking why people feel the need to be greeted. Different..

However now that you brought up the "service standard". ..If a greeting is a required service standard, it would be IMO difficult to tell if it is sincere or not. Id rather a greeting that was not "required" - these are likely more genuine

 

[jbmemories]

Was WP for Member Year 2023 & 2024, achieving WP thanks to a DSC run to retain gold, then a few trips in the US with cheap 'US first class' (business) flights with AS & AA got me to WP. Got recognition from JAL and AA even with SC on the way to the US, and then, after hitting WP/OWE on a return leg from HNL to LAX, got a personalised greeting and welcome from the AA CSM.

Return from SIN to PER with QF got nothing.

Funnily enough, I sometimes get a welcome from the CSM for a QantasLink flight, which raises eyebrows from some of the people around me, and a few times I've gotten a card thanking me for flying with Qantas.

As others have mentioned here, it seems to get thanked for loyalty with other OW airlines than Qantas (and also BA)!

 

[Beano]

I actually did not disparage the "service standard". Rather I'm asking why people feel the need to be greeted. Different..

However now that you brought up the "service standard". ..If something is a required service standard, IMO that makes it less sincere.

Do you mean to say that it is only sincere if it is not part of their standard operating procedures. How would anyone know to greet a high level frequent flier if they weren't trained to do it. Barring any instruction, why should they? It's called customer service training!

 

[Quickstatus]

Do you mean to say that it is only sincere if it is not part of their standard operating procedures

Suggest a re-read : in the quite - I used the word "less" not "only"
I have also since edited it to be more accurate in my intentions - even there I don't use the word "only"


Also, a Greeting that is not required is likely to be genuine compared to one that is required.

 

[Beano]

Suggest a re-read : in the quite - I used the word "less" not "only"
I have also since edited it to be more accurate in my intentions - even there I don't use the word "only"


Also, a Greeting that is not required is likely to be genuine compared to one that is required.

Acknowledged, apologies but how would they know to do the greeting. It is not a matter of "common courtesy" when half the plane is WP! I think it is sincere enough and usually accompanied by a smile. I will take it at face value.

 

[Quickstatus]

I will take it at face value.

Yes I think this is the easiest way to intepret cabin crew interactions.
Im just more cynical than most.

 

[Vic]

I actually did not disparage the "service standard". Rather I'm asking why people feel the need to be greeted. Different..

However now that you brought up the "service standard". ..If a greeting is a required service standard, it would be IMO difficult to tell if it is sincere or not. Id rather a greeting that was not "required" - these are likely more genuine

I did not say you've disparged the service standard.
I actually wondered why you feel the need to make disparging comments about people sharing experience in this thread.
You seem to have completely misunderstood my post. Not sure if deliberately, interesting that you did not quote the part of my post that was about disparging comments. Perhaps that omission provides some insight into intention.
The sincerity of a greeting is off topic, nice try at distraction - NOT

 

[N860CR]

Now imagine, the pax name is harder to read - like mine the CSM takes a good 5seconds trying to pronounce the name, then another 5 seconds trying to sound the name, then only to ask you "how do I pronounce your name Mr. .... " followed by a long pause (and confused look in the eye) as I pronounce my name in its entirety. And they go "I would have never been able to pronounce that" and I go "yea, I get it" - awkward convo that lasts approx 2 minutes and by this time, the CSM is ready to move on to the next pax on the iPad list. #JoysOfFlying

TBH that’s one thing that really annoys me on QF flights. I’ve got a fairly basic eastern euro name that everyone in the world seems to have no issue pronouncing (including QFs offshore call centres), but their cabin crew can’t seem to get it through their head. Rather than simply switching to “sir” or using my first name, I either get a boarder line racist “I’m not even attempting that” or a good 60 seconds of looking at the iPad.

I find all these greetings to just be awkward and unneeded. They’d be better off putting their effort into accelerating the painfully slow service.

 

[Beano]

TBH that’s one thing that really annoys me on QF flights. I’ve got a fairly basic eastern euro name that everyone in the world seems to have no issue pronouncing (including QFs offshore call centres), but their cabin crew can’t seem to get it through their head. Rather than simply switching to “sir” or using my first name, I either get a boarder line racist “I’m not even attempting that” or a good 60 seconds of looking at the iPad.

I find all these greetings to just be awkward and unneeded. They’d be better off putting their effort into accelerating the painfully slow service.

I must admit to feeling it is awkward sometimes, but then I see someone in front being greeted, then the FA going off and coming back with a glass of something. I think, 'why not me' and 'I'll have the same'!