As a Plat member, I got greetings from CX EVERY single time (rate is 100%). Sometimes it’s the ISM, sometimes it’s the Senior Purser, sometimes both. They also prepared blanket, pillow and a bottle of Evian beforehand. I felt they recognised my QF status more than QF itself. I remember I used to be greeted by crew on QF international flights (50% rate) pre COVID. But i never get that nowadays if I fly Y. For J class, they all greeted by CSM so I don’t know if ur status makes any difference. The only difference is when u board the plane, they will say Mr. xx_XX welcome back. Overall Asian airlines are much better when it comes to providing customer services. CX first class lounge even hv ambassadors chatting with frequent flyers like us. I guess that’s the difference. They try their best to make u feel welcomed whenever u visit their lounge or fly with them and in return we become their loyal customers.
