QF J not bookable online domestically, classic awards viewable in Y

[MarcB]

Also appears that you can't book anything but economy trans-tasman on mobile application (iPhone).

 

[Ansett]

Also appears that you can't book anything but economy trans-tasman on mobile application (iPhone).

Gee do they not do any proper offline testing as it seems to me to be way too many issues.

 

[maroonone]

So now when I want to consider whether to book Y or J (noting at sale time J is sometimes cheaper than fully flex) I have to do two searches - wow how convenient.

 

[ashleyn]

Down to limited functionality yet again. How many times this week ?

 

[JessicaTam]

Down to limited functionality yet again. How many times this week ?

I have stopped counting.

 

[MarcB]

Down to limited functionality yet again. How many times this week ?

Probably fixing the issues raised above...

 

[RooFlyer]

Probably fixing the issues raised above...

... and probably creating new ones!

 

[OATEK]

Not only is their site a mess, but when you report an error they are prone to saying they can't repeat it! So I send them screen shots (eg drop down lists in Italian on the /en pages), and they won't even acknowledge them, let alone respond that it has been detected and fixed. It is not a good look!

 

[coyote25]

Down to limited functionality yet again. How many times this week ?

Someone in their IT department will be feeling the pressure you would think.

 

[Ansett]

Someone in their IT department will be feeling the pressure you would think.

Someone in their IT department should be feeling the BOOT

 

[Programme]

It's back online (for now...)

EDIT:
Y classics are visible when logged into QFF and searching for Y fares, irrespective of whether you tick the "Show Classic Awards" box or not, and the same when searching for J fares (J classics show). No J fares of any type shown when searching for Y, though. Haven't looked at the site since this thread started and not sure if this is a change or not?

 

[RooFlyer]

It's back online (for now...)

EDIT:
Y classics are visible when logged into QFF and searching for Y fares, irrespective of whether you tick the "Show Classic Awards" box or not, and the same when searching for J fares (J classics show). No J fares of any type shown when searching for Y, though. Haven't looked at the site since this thread started and not sure if this is a change or not?

After the recent notorious site revamp (MASAs taken away, lay-out changed to suit the kiddies on their phones and tablets) J fares were shunted to a different search result. After a few weeks, J fares were back, shown next to Y ones. Then, 2 weeks ago they put the classic availability on the same page, and this kicked the J column off again, to a separate search result. And for a while it was impossible to book a J fare - it just didn't appear on the web site, except under some particular circumstances (eg multi city).

Now the site is up and down, sometimes on an hourly basis.

Now, I'm not an IT guy - but to those who do know about this stuff - does this sound as if anybody at QF IT knows what the hell they are doing?

 

[OATEK]

Now, I'm not an IT guy - but to those who do know about this stuff - does this sound as if anybody at QF IT knows what the hell they are doing?

No one remotely involved in IT, and I have been heavily involved for 20 years+, would think anything other than that they are in a total mess to have everything up and down like this. Somewhere, heads should be rolling...

 

[Flying mermaid]

After the recent notorious site revamp (MASAs taken away, lay-out changed to suit the kiddies on their phones and tablets) J fares were shunted to a different search result. After a few weeks, J fares were back, shown next to Y ones. Then, 2 weeks ago they put the classic availability on the same page, and this kicked the J column off again, to a separate search result. And for a while it was impossible to book a J fare - it just didn't appear on the web site, except under some particular circumstances (eg multi city).

Now the site is up and down, sometimes on an hourly basis.

Now, I'm not an IT guy - but to those who do know about this stuff - does this sound as if anybody at QF IT knows what the hell they are doing?

The problem is with so much outsourcing when things go wrong not that easy.... Outsourcing can be an excellent way to manage costs and and get a better product - why reinvent the wheel if someone else already has a usable product (Amadeus for e.g.). If you want to look at a real IT disaster --QLD health payroll as produced by IBM would make this look pretty minor. There are a lot of clever contracts around, where the multi Nationals run rings around the people they are providing services to. I've also seen outsourcers bring in real cheapies to do the work and you get commensurate quality. Not saying this is happening here - I have no idea, but I do think as a general principle that quality gets sacrificed to cost, as a result you get the outages we see at airlines, banks etc.

 

[LarryM]

Their PR department has also failed miserably. They proudly announced the new website to Frequent Flyers, but failed to take the front foot, acknowledging the issues and concerns. Signs of senior management that doesn't take responsibility to customers and general public seriously, and an immature PR department - much like Exxon, not like Medtronic.

 

[Steelo]

Well its Monday morning and not much is changed - the Qantas website is down again. This is really becoming a saga and the cost to Qantas must beginning to add up.