QF crew in J cabin - how appropriate?

[wxxnxs]

I never feel Qantas cabin service is good, maybe just a little bit better than Amercian airlines, however far worse than Asian airlines.

 

[dajop]

I never feel Qantas cabin service is good, maybe just a little bit better than Amercian airlines, however far worse than Asian airlines.

That's a big call to use the N (ever) word with QF. On occassions they excel and some crew really go out of their way to provide outstanding service, their inconsistency is what is the biggest complaint.

Also need to compare apples with apples. IMHO QF, for example does not stack up so well on long haul Y against some Asian carriers. On short haul they do pretty well, on the ultra short haul flights they excel! Compare SQ on SIN-KUL and QF on SYD-CBR, QF wins hands down.

 

[medhead]

I never feel Qantas cabin service is good, maybe just a little bit better than Amercian airlines, however far worse than Asian airlines.

Maybe I'm sheltered, but 'I still don't get what could be different with cabin service, epsecially in Y. They go down the aircraft and hand stuff out. Suits me fine. Do it with a smile and I'm even more happy.

 

[wxxnxs]

That's a big call to use the N (ever) word with QF. On occassions they excel and some crew really go out of their way to provide outstanding service, their inconsistency is what is the biggest complaint.

Also need to compare apples with apples. IMHO QF, for example does not stack up so well on long haul Y against some Asian carriers. On short haul they do pretty well, on the ultra short haul flights they excel! Compare SQ on SIN-KUL and QF on SYD-CBR, QF wins hands down.

Maybe you are right, QF probably is better in short haul lines but I never catched it before, so my opinion could be wrong. But for long haul, Y cabin service is really terrible, especially Asian lines.

 

[straitman]

An interesting question/thread asked by a new poster who does not accept any answer on any thread that does not go along with his preconceived thoughts. :evil:

There has been a lot of good reliable information posted that is simply not accepted, only looked at from a negative perspective and without any real attempt to offer any suitable alternative.

 

[milehighclub]

An interesting discussion

A couple of things I'd like to clarify or explain

- J class is on a space available only basis. Cabin crew are booked into Y and only upgraded after all commercial upgrades. Deadheading crew though will take priority over a Y class customer if the flight is full (although extremely rare)

- We are allowed to deadhead in uniform or business atire - as 737 mentioned it is easier to do so in uniform as we usually operate straight away

- We are supposed to be served last if choices are low. Natuarlly if there is plenty of choice we can be served.

 

[Austman]

An interesting discussion

A couple of things I'd like to clarify or explain

- J class is on a space available only basis. Cabin crew are booked into Y and only upgraded after all commercial upgrades. Deadheading crew though will take priority over a Y class customer if the flight is full (although extremely rare)

Then why - and I've seen it a few times - can cabin crew be in J when status pax (platinum in my case) that have tried to upgrade with points be refused? Example: I flew HKG-BNE-MEL a few months ago in upgradeable Y class. Got the HKG-BNE upgrade but even in the BNE J-class lounge, I could not upgrade BNE-MEL (despite lots of availabiliy 24 hours before). I was surprised, as were many of the deadheading HKG-BNE crew on board (they had just served me), when they saw me and chatted to me at the gate, that they got to sit in J and I was back in Y!

 

[anat0l]

Then why - and I've seen it a few times - can cabin crew be in J when status pax (platinum in my case) that have tried to upgrade with points be refused? Example: I flew HKG-BNE-MEL a few months ago in upgradeable Y class. Got the HKG-BNE upgrade but even in the BNE J-class lounge, I could not upgrade BNE-MEL (despite lots of availabiliy 24 hours before). I was surprised, as were many of the deadheading HKG-BNE crew on board (they had just served me), when they saw me and chatted to me at the gate, that they got to sit in J and I was back in Y!

Were they out of U inventory by chance?

If they were out of upgrade inventory then you wouldn't get an upgrade even if there were no crew present.

 

[garyjohn951]

An interesting discussion


- We are supposed to be served last if choices are low. Natuarlly if there is plenty of choice we can be served.

So we get an idea, how often do you get served after paying pax. percentage will do.

 

[milehighclub]

When I have been paxing I have always been served last except where the crew know there is ample catering

Likewise when I have been the operating crew member I always take their order last

Internationally I take two choices from the crew member in case the first one is not available due to paying passenger demand

 

[Austman]

Were they out of U inventory by chance?

If they were out of upgrade inventory then you wouldn't get an upgrade even if there were no crew present.

Probably. But what happens when the request is done the QP? Are those from U as well? Or are those upgrades cleared if the fare class allows it and there are seats available? Either way it seems that deadheading crew can get preference over upgrade requests, at least for domestic flights.

 

[garyjohn951]

When I have been paxing I have always been served last except where the crew know there is ample catering

Likewise when I have been the operating crew member I always take their order last

Internationally I take two choices from the crew member in case the first one is not available due to paying passenger demand

What an excellent polly or union answer. O know no more than I did before about how often what happened to me with the staff member indicating to serve the PAX first. All I can say she was a rare breed indeed.

 

[Max Samuels]

An interesting question/thread asked by a new poster who does not accept any answer on any thread that does not go along with his preconceived thoughts. :evil:

There has been a lot of good reliable information posted that is simply not accepted, only looked at from a negative perspective and without any real attempt to offer any suitable alternative.

Well, perhaps in your book there is an excuse for poor customer service. In my book there is no excuse. I am quite surprised the number of people that "defend" Qantas' poor behaviour.... "oh, they're tired... they are people too... it's in their contract... I bet you were rude to them... did you smile and say thank you?... they work long hours..." etc etc.

The reality of the situation is this: I paid $525 for that ticket. I am the paying passenger. My needs come first. Anything else is not acceptable.

I don't see the need for debate

 

[Max Samuels]

.... I cannot comment on particular instances as I was not there but I know I definitely try to ensure our passengers have a pleasant journey and if I am unable to deliver on that for whatever reason, I hope to be able to make up for it next time.

Hope all of that makes sense

737

Thanks for the note ;-)

 

[straitman]

Well, perhaps in your book there is an excuse for poor customer service. In my book there is no excuse. I am quite surprised the number of people that "defend" Qantas' poor behaviour.... "oh, they're tired... they are people too... it's in their contract... I bet you were rude to them... did you smile and say thank you?... they work long hours..." etc etc.

Did I make any excuses or defend anyone (incl Qantas) here :?: NO I did not. Have people put forward factual information here that you do not refute but still refuse to accept :?: I believe so.

The reality of the situation is this: I paid $525 for that ticket. I am the paying passenger. My needs come first. Anything else is not acceptable.

I don't see the need for debate

So you are saying that anyone who spends $524 or less is less important than you. They are not :!: Deadhead crew are on paid tickets and so are entitled to their seats as much as the next person though they should have lower priority to meals and the like than others. If they did not wear uniforms you would not have any idea who they were just as you have no idea if the person sitting next to you is on a $50 or $500 dollar ticket or even if they are on an ID ticket.

There is no debate simply facts and reality. This is more a discussion of warm and fuzzy theory versus practicalities.

How do you propose that crew get to the next location so that they may 'serve you' on your next flight :?:

 

[Harry G]

Well, perhaps in your book there is an excuse for poor customer service. In my book there is no excuse. I am quite surprised the number of people that "defend" Qantas' poor behaviour.... "oh, they're tired... they are people too... it's in their contract... I bet you were rude to them... did you smile and say thank you?... they work long hours..." etc etc.

The reality of the situation is this: I paid $525 for that ticket. I am the paying passenger. My needs come first. Anything else is not acceptable.

I don't see the need for debate

Exactly that..........you don't see the need for a debate so why in the hell did you raise your concern on a web site forum........?? if you where so agrieved with the service, or lack off and you are right, there is no reason for poor customer service, why did you not front the crew or cabin manager and express your disapointment in ot getting your drinks/food on time??? the forum is that.. they are like politicians...........
ever heard of the phrase....... "I asked you the time not how your watch works'!!

got your answer.......no....... next time - nip it in the bud and speak up!

and while I think of it....... - a copy and paste from "you"
There are harder jobs out there than a domestic FA. Which have longer hours. And just as "dangerous".


again, your opinion.............. probably are, but perhaps there are some people who are the reason behind flight attendants ignoring the pax!!!!!!!!!

 

[milehighclub]

So you are saying that anyone who spends $524 or less is less important than you. They are not :!: Deadhead crew are on paid tickets and so are entitled to their seats as much as the next person though they should have lower priority to meals and the like than others. If they did not wear uniforms you would not have any idea who they were just as you have no idea if the person sitting next to you is on a $50 or $500 dollar ticket or even if they are on an ID ticket.

Crew are not on paid J tickets though - they are confirmed in Y only with an upgrade to J if there are spare seats even if there is no catering. Crew should not be offering crew before paying passengers unless they know no paying passenger will miss out.

As I mentioned I have missed out on catering or if there is food I have been served last whenever I have deadheaded.

There are other systems in place for crew not getting feed or upgrades

I'm not here to judge my fellow colleagues - But it's a pretty simple rule: Paying passengers before staff

 

[Flashback]

Crew are not on paid J tickets though - they are confirmed in Y only with an upgrade to J if there are spare seats even if there is no catering. Crew should not be offering crew before paying passengers unless they know no paying passenger will miss out.

As I mentioned I have missed out on catering or if there is food I have been served last whenever I have deadheaded.

There are other systems in place for crew not getting feed or upgrades

I'm not here to judge my fellow colleagues - But it's a pretty simple rule: Paying passengers before staff

In a perfect world.. but unfortunately is not always followed. I have missed out on my choice of meal twice now when deadheading crew have been served before me.

 

[rwatts]

In a perfect world.. but unfortunately is not always followed. I have missed out on my choice of meal twice now when deadheading crew have been served before me.

At least I've had the experience of a deadheading crew in J insist to the FA that they finish serving the other passengers first. I had suspected from their luggage they were QF personnel but they later explained the requirement. It dosnt seem to happen too often however.

Richard.

 

[straitman]

Crew are not on paid J tickets though - they are confirmed in Y only with an upgrade to J if there are spare seats even if there is no catering. Crew should not be offering crew before paying passengers unless they know no paying passenger will miss out.

Does the same then apply for anyone else that gets an upgrade :?: I am not disagreeing with you just trying to follow your logic pattern.

As I mentioned I have missed out on catering or if there is food I have been served last whenever I have deadheaded.

There are other systems in place for crew not getting feed or upgrades

I'm not here to judge my fellow colleagues - But it's a pretty simple rule: Paying passengers before staff

... and no one here, that I can see, disagrees with that concept :!: