- Jul 21, 2006
Am flying Syd-HK on Friday. Now 747 substituted with A330. No Y+ which I had booked.
Now if Y.
No mention of refund etc, so rang and girl had no idea. Said she would go away and ask.
15 mins later the answer was yes but they had not worked it out yet !!!!!!!
what a way to run an airline. Surely it would have been nice to have had a paragraph in the original email stating the amount. It is NOT ROCKET SCIENCE.
I received a phone call from QF, a manager asking about my previous conversation about my booking. When I told him, I felt the standard letter didn't mention about refund for downgrade, he omitted that it was a good point that they would rectify. I suggested it would save them a lot of phonecalls like mine.