QANTAS takes A380s out of circulation [and reduces flights]

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ausfox

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Our flight SIN MEL 09 April now showing as a 789 from 388. Reasonable seats allocated in J.
 

serfty

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she also told me that at the moment, all replacement flights and routing are subject to the same fare class availability. When I pointed out that I booked this trip 9+ months ago when there was plenty of availability, and it’s unreasonable to expect the same options now, she just said there’s nothing they can do, and I’d have to wait for award availability to show.
So - if I inderstand this correctly - I have a J award BNE-SFO in August. BNE-SYD-SFO is showing no U availability for the same date. So when they get around to reviewing my flight, I wont be rebooked onto a flight that has no award availabiliity??
Yeah, that’s what she told me. I don’t suspect that will actually be the case when it gets to my booking being changed (still shows QF1 sin to lhr) but at the moment they’re not authorised to do anything other than find other identical fare classes, except for on Qantas metal at managers discretion.
This is rubbish and contrary to Qantas published policy!
(There are no caveats for award flights)
Where possible, customers will be reaccommodated to an alternative Qantas and/or partner airline option.
Where there has been an aircraft change which includes a change of cabin (e.g. First class not offered on the new aircraft type), customers will be reaccommodated to the highest available cabin on the same flight and offered a partial refund.
Customers who are not satisfied with the reaccommodated flights, please refer to Qantas Schedule Change Policy for alternative options.
Process for Qantas Tickets (081)
Reaccommodating your Customer

Follow this policy if the Qantas schedule change causes a misconnection or is unacceptable for your customer.
The steps below need to be applied in the following order:
  1. Qantas (QF) flights can be rebooked to an alternative QF flight or connecting QF flights.
    Example: MEL QF LAX changed to MEL QF SYD QF LAX
  2. If the QF schedule change causes a misconnection, the connecting flight on another airline can be rebooked to an alternative connecting flight on the same airline
  3. If the connecting flight is not available on the original airline you can rebook to an alternative connecting flight operated by a oneworld airline as per the oneworld airline table below
  4. If none of the above steps are acceptable, you can reroute your customer in accordance with the ticketed fare rules and route map.
    Example: SYD QF DFW changed to SYD QF LAX AA DFW
New Flights Must:
  • Be on the same day or a day either side of the ticketed flights
  • Be in the same class as originally ticketed EXCEPT Qantas, Emirates and oneworld airline flights which can be rebooked to the lowest available class in the same cabin IF the original ticketed class is not available
 

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  • Qantas and Other Airline Schedule Change Policy.pdf
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cvmceg

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Has anyone had any success making a new booking or seeing in the system a re routed QF1 via PER?

Hoping to snag a reward seat when it opens up...
QF call centre (auckland) told me they cant see the reroute via PER in the system yet.
 

lynnk

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has anyone received an email about flights to LHR yet? Only seen comments about other flights as yet.
 

jase05

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has anyone received an email about flights to LHR yet? Only seen comments about other flights as yet.
I would guess QF are still working on it. If you search for LHR flights they are still listed as going via SIN
 

renatts

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This is rubbish and contrary to Qantas published policy!
(There are no caveats for award flights)
Thank you SO MUCH for this. The original email didn’t mention class, so I was obviously worried about then trying to downgrade us and claiming it was unavoidable. I’ll be keeping this on hand when they call me back.

so far I’ve been waiting 6 hours and 50 minutes for a call back...
 

lynnk

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I would guess QF are still working on it. If you search for LHR flights they are still listed as going via SIN
Mine certainly is. Almost reconciled to flying J rather than F (especially given it's an award flight... though I have been very spoilt in the last few years) and given most businesses will forbid international travel at this time (my husband's has at least, and I'm sure they aren't alone), business is likely to be quite empty anyway I think.
 

lynnk

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I proactively contacted them about my LHR trip via SIN that got cancelled.
was yours an award or paid flight, if you don't mind me asking? and how did it get resolved? I did ring, but they didn't yet have the new flights in the system so not much could be done at that time.
 

flychrisfly

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Mine certainly is. Almost reconciled to flying J rather than F (especially given it's an award flight... though I have been very spoilt in the last few years) and given most businesses will forbid international travel at this time (my husband's has at least, and I'm sure they aren't alone), business is likely to be quite empty anyway I think.
My TA is waiting for Qantas to release me from the now non-existent F bookings on QF1 and QF2 in mid-May so she can reassign me to EK F. As it stands now, I still have confirmed F seats on QF1 and QF2 to/from LHR and via SIN...
 

lynnk

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My TA is waiting for Qantas to release me from the now non-existent F bookings on QF1 and QF2 in mid-May so she can reassign me to EK F. As it stands now, I still have confirmed F seats on QF1 and QF2 to/from LHR and via SIN...
We are in late may, and like you my bookings still show confirmed F seats via singapore.
 

jakeseven7

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was yours an award or paid flight, if you don't mind me asking? and how did it get resolved? I did ring, but they didn't yet have the new flights in the system so not much could be done at that time.

Mine was an award flight and I gave them three suitable options to be for rebooking. First attempt they tried but system wouldn't allow them, said I'd get a call in 2 days time. I contacted them after 2 days and tried again and was succesful getting them to rebook me on PER service.

Now, whether I actually go or not is another question entirely but will make that call closer to the time as I suspect London will be completely over run and don't want to serve a quarantine period coming back....
 

DC3

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… she also told me that at the moment, all replacement flights and routing are subject to the same fare class availability. When I pointed out that I booked this trip 9+ months ago when there was plenty of availability, and it’s unreasonable to expect the same options now, she just said there’s nothing they can do, and I’d have to wait for award availability to show ...
Are these CSOs making this up as they go?

Award availability will most likely never open up on many flights.

They can book us into J availability in such circumstances. If forward bookings are so bad, then what happens to all that J (revenue) availability.

Edit: Please tell me that this was from Manila or Cape Town, and not Hobart or Auckland.
 
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jase05

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Curiosity has the better of me and for people who are in the know just what are the costs involved in an airline moving passengers over to another carrier?
In the examples above I see people travelling QF F being potentially moved to EK F, is this just part of the partnership agreement, does QF get charged and if so does anyone have an idea how much?
Im just thinking with all these cancellations that potentially QF could cop a double hit and be a fair bit out of pocket or am I analysing this wrong?
 

jakeseven7

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Are these CSOs making this up as they go?

Award availability will most likely never open up on many flights.

They can book us into J availability in such circumstances. If forward bookings are so bad, then what happens to all that J (revenue) availability.

They aren't making it up, why would they - but I honestly think their systems and options and avails are changing LITERALLY in front of their eyes as they try and rebook. They couldn't do request for award releases the first time I called, but apparently could the second.

I really feel for them.
 

DC3

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They aren't making it up, why would they - but I honestly think their systems and options and avails are changing LITERALLY in front of their eyes as they try and rebook ..
Why would they? Laziness, incompetence, …..?

I have had enough conversations with Manila and Cape Town to realise that a lot is made up.
 

jakeseven7

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Why would they? Laziness, incompetence, …..?

I have had enough conversations with Manila and Cape Town to realise that a lot is made up.

Sorry that has been your experience.

I do always seem get AU staff though so maybe I'm getting the best!
 

DC3

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… I do always seem get AU staff though so maybe I'm getting the best!
Yes, Couldn't agree more. Oz and NZ seem to know what they are doing for sure. The others can be very frustrating. HUACA unfortunately.
 
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