QANTAS takes A380s out of circulation [and reduces flights]

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Dr Ralph

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I've just had an email from Qantas telling me that I need to call them to discuss the changes needed.

Great way to waste my time!
Over 2 hours on hold tonight trying to get onto Qantas to sort out the problems that they have created!
 

renatts

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Over 2 hours on hold tonight trying to get onto Qantas to sort out the problems that they have created!

I'm at 3hrs 23 minutes... After never receiving my confirmation call on new flights .. gonna have to give up soon
 

amaroo

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I’m sure you don’t won’t to hear this. But what you’re experiencing is a very clear example that not all points / $ are the same with airlines.

Status counts - as it should!
 

serfty

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Hmmm... this morning I booked a HND-SYD flight (award) on QF in Business (U) for June - it was still a 744.
So I checked just then and my 14A upper deck was now 7A ... and what had been U2 is now U0 - it's also showing M0 with only YBHK left in economy.
 

get me outta here

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If QF thinks that leaving a person on hold for over three hours encourages people to spend more money with them, they have another think coming.
 

Matt_01

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If QF thinks that leaving a person on hold for over three hours encourages people to spend more money with them, they have another think coming.
If you spend enough and have status the wait will not be over three hours. If I have to wait more than a couple of minutes I just hang up and call SST.
 

renatts

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I'm now at over 3 hours. Did you get anywhere @renatts?

Yeah, I got through 5 minutes after posting that.
They couldn’t help, unfortunately. Think I’ll keep trying for the Australian call centre tomorrow.

she offered BA16 sin to lhr but didn’t confirm if it was still in J. I’m not too interested in BA, so said I’d call back tomorrow to see if my Possible EK seats have been released
 
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MrsMac is flying in J from MEL - JFK and then JFK - SYD in August. The SYD leg has had an aircraft change already to the upgraded A380, the MEL leg is not yet changed to 787. Her seating was kept in centre seats next to her companion on the changed aircraft.
 

jase05

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If QF thinks that leaving a person on hold for over three hours encourages people to spend more money with them, they have another think coming.
QF know that people will still fly with them regardless as evidence by many threads and posts on this site alone. It’s the number one complaint I hear yet nothing ever changes.
Unless you have high status you are wasting your time unfortunately
 
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amaroo

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QF know that people will still fly with them regardless as evidence by many threads and posts on this site alone. It’s the number one complaint I hear yet nothing ever changes.
Unless you have high status you are wasting your time unfortunately

It's more like getting in the queue and waiting your turn. There are plenty of people affected - who do you service first? The once a year punter that collects points via CC churn & burn, or the person that flies regularly and often?

It's really a very simple decision. And no doubt yours and the businesses of many others on here are doing the exact same thing.
 
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We have a QF PER-LHR flight 26 April via SIN (only in economy) as couldn't stand the 787. Now it's replacing the A380 in a bit of a quandry as what can be done. Will QAN offer option of another flight? Probably cost too much to cancel and rebook at this late stage.
 

jase05

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It's more like getting in the queue and waiting your turn. There are plenty of people affected - who do you service first? The once a year punter that collects points via CC churn & burn, or the person that flies regularly and often?

It's really a very simple decision. And no doubt yours and the businesses of many others on here are doing the exact same thing.
I totally agree that status people should get first priority but these complaints about the call centre waits aren’t new and has been a source of frustration for years for QFF’s. I understand that these are exceptional circumstances but long before the Coronavirus there has been many complaints on here about 3-4hr waits on the phone. QF has no incentive to fix it though as they know that people will still book with them anyway
 

amaroo

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I totally agree that status people should get first priority but these complaints about the call centre waits aren’t new and has been a source of frustration for years for QFF’s. I understand that these are exceptional circumstances but long before the Coronavirus there has been many complaints on here about 3-4hr waits on the phone. QF has no incentive to fix it though as they know that people will still book with them anyway

It's going to get worse. What do you think the ratio is for front line v back office staff, and the readjustments that will occur for these challenging times?
 

amaroo

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For all the AFF members worrying about re-bookings and wait times ...... are you not more concerned about what your travel insurance isn't going to cover?

TI is the biggest and only concern IMHO.
 

Dr Ralph

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For all the AFF members worrying about re-bookings and wait times ...... are you not more concerned about what your travel insurance isn't going to cover?

TI is the biggest and only concern IMHO.
Not concerned at all.
 
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