Qantas status - help please!

[bad]

I am getting the popcorn out this is interesting

 

[Rebekkap]

Qantas FF program has only been running 30 years this year. The other side of the table if she's been a FF member for this long then she knows the rules.

She just got her "30 year boarding pass" souvenir in the mail. And I think it's a little ridiculous to assume that because someone's been a member of something for a long time they're read a 100+ page booklet full of detailed terms and conditions. I've been a member more than 20 years and I never have.

 

[Pushka]

She just got her "30 year boarding pass" souvenir in the mail. And I think it's a little ridiculous to assume that because someone's been a member of something for a long time they're read a 100+ page booklet full of detailed terms and conditions. I've been a member more than 20 years and I never have.

Of course. People don’t read the T&C’s. But it’s what the company uses in tricky situations.

I think it might be one of those moments in life when you look back and ask ‘why didn’t I just book a Qantas flight’. It’s kind of rolling the dice a bit with this one. Buy the cheapest fare that doesn’t earn points or status credits, with an airline that isn’t strictly the same as the FF membership - it’s playing with fire. Yes I know she called twice but none of us know the strict detail of the conversation on either side and we all know that what is asked and answered is not what is heard. And people make mistakes. That may not be able to be proven. If the calls were recorded then hopefullly that will help.

Maybe it’s worth calling up and asking the same question and see what you are told? It won’t provide any evidence for your aunt but you might get a sense of whether it’s worth pursuing?

 

[Daver6]

I would have thought calling up and requesting they listen to the recordings and advice given. Any company should stand by the advice given, regardless of whether it was erroneous or not.

 

[Pushka]

I would have thought calling up and requesting they listen to the recordings and advice given. Any company should stand by the advice given, regardless of whether it was erroneous or not.

Agree. But the issue is proving that when it isn’t in writing.

 

[Daver6]

Agree. But the issue is proving that when it isn’t in writing.

Surely an audio recording is sufficient evidence?

 

[Princess Fiona]

I’m very curious as to why the OP’s Aunt didn’t seek her advice after booking but before taking the flights? Seems that the OP was giving sensible advice to start with, not sure why two calls to QF would have been thought to be more accurate.

IMHO asking for transcripts of telephone calls will lead nowhere here. I would draft a polite, succinct email outlining the error made by the Aunt after the call centre advice to Jayne Hrdlicka and let it drift down to the relevant minion.

 

[UP4014]

She just got her "30 year boarding pass" souvenir in the mail. And I think it's a little ridiculous to assume that because someone's been a member of something for a long time they're read a 100+ page booklet full of detailed terms and conditions. I've been a member more than 20 years and I never have.

I don't know, 30 years to read 100 pages. Doesn't sound that that unreasonable if I was the business giving out the rules. Of course the rules then and now will have some major variations.

The thread is going in circles and hearing the recording may very well not give a clear answer your way, it may give a clear answer against you if the call centre followed a script on the subject.

They only way is I think write a letter saying you tried to check via phone with dates, times and names, show you bought two tickets on an affiliated airline based on this and beg forgiveness for not reading the rules more carefully.

Matt

 

[Pushka]

Surely an audio recording is sufficient evidence?

Of course it is. But does it exist?

 

[serfty]

Of course it is. But does it exist?

Almost certainly they exist.

Unless the caller specifically asks for a call not to be recorded it will be as a matter of policy.

Calls are indexed by several parameters where relevant including agent, time, date, FFer number, PNR etc..

 

[Pushka]

Almost certainly they exist.

Unless the caller specifically asks for a call not to be recorded it will be as a matter of policy.

Calls are indexed by several parameters where relevant including agent, time, date, FFer number, PNR etc..

So that solves the issue then.

 

[liamsal]

In the past when I had a dispute with Telstra with false claims made over the phone by the call centre staff, I raised a complaint with the ombudsman and asked why the audio recordings couldn't be listened to. IIRC the ombudsman said they often only kept specific recordings for training purposes and that the rest were never kept (they are recorded but overwritten).

Not sure if it was just specific to Telstra or not but thought I'd mention it anyway.

 

[juddles]

.....

IMHO asking for transcripts of telephone calls will lead nowhere here. I would draft a polite, succinct email outlining the error made by the Aunt after the call centre advice to Jayne Hrdlicka and let it drift down to the relevant minion.

Completely agree - and I would also add that the specific information as to the four flights eligibility is unable to be found or interpreted in the QF website even by us very experienced fliers........

 

[amaroo]

The old ~ rule .... A few years ago I had three of us sitting on 1360SC without a ~ to be seen. Live and learn!

 

[AustraliaPoochie]

Umm OP, did your Aunt buy the Bundle deal?
FlexiBiz does not earn QFF points/QF SC or the squiggle.
Cheaper fares without paying for the Bundle does not earn QFF points/QF SC and therefor no "squggle", eh?
Have to pay extra Aud$45 for Plus and Max to earn.

 

[Hvr]

Actually on my current activity page there are no ~s (tilde) despite there being many qualifying flights. Apparently the only way to know now is to see if the four plane silhouettes are filled in.


Maybe a little ironical that in mathematics the ~ symbol means 'an approximate number', whereas in Qantas it is a means of identifying a definitive number, i.e. the four required qualifying flights.

 

[AustraliaPoochie]

Actually on my current activity page there are no ~s (tilde) despite there being many qualifying flights. Apparently the only way to know now is to see if the four plane silhouettes are filled in.

Ooh, thats scary,

 

[Pushka]

Umm OP, did your Aunt buy the Bundle deal?
FlexiBiz does not earn QFF points/QF SC or the squiggle.
Cheaper fares without paying for the Bundle does not earn QFF points/QF SC and therefor no "squggle", eh?
Have to pay extra Aud$45 for Plus and Max to earn.

Yep. That’s already been well covered Poochie. The issue is where does it state that these are therefore not considered a sector on Qantas for the purpose of retaining credit.

 

[mannej]

I’m very curious as to why the OP’s Aunt didn’t seek her advice after booking but before taking the flights? Seems that the OP was giving sensible advice to start with, not sure why two calls to QF would have been thought to be more accurate.

IMHO asking for transcripts of telephone calls will lead nowhere here. I would draft a polite, succinct email outlining the error made by the Aunt after the call centre advice to Jayne Hrdlicka and let it drift down to the relevant minion.

I can see that as being a stumbling block here, as the OP's Aunt purchased the JQ flight prior to contacting QFF.

I am not sure if things have changed but one was never able to add a bundle to a JQ ticket after the booking was made.

 

[eminere]

Actually on my current activity page there are no ~s (tilde) despite there being many qualifying flights. Apparently the only way to know now is to see if the four plane silhouettes are filled in.

That must be a recent enhancement.