I managed to get through to someone at the QFF service centre who actually was quite articulate in explaining the reasons behind some of the issues being experienced at present.
I must say i did have to probe the operator and be rather firm with my questioning, but at least I can shed some light on the issues relating to the non existent points being credited at the moment.
Qantas Mall:
Once you log onto the QF Mall and then get transferred to the Partners Website (ie David Jones or Woolies), the monitoring of the transaction between QFF mall and the partner website drops out within minutes. In other words, within Just a few minutes, without the user knowing, the transaction monitoring or tagging of payment drops off from the Qantas Mall and the partners website. Subsequently the transaction is not traced and no points awarded.
Jetstar:
Apparently Jetstar does forward on all eligible plus & max bundle flight itineraries over to the QFF service centre, with the passenger and flight details, but the Qantas Frequent Flyer number of the eligible passenger has not been forwarded onto the QFF service centre.
Sounds ridiculous right ?
So All Qantas Mall missing points need to be raised via email to
[email protected] with all the details of the transaction, including date, time, and transaction or confirmation numbers from the partners website.
The Jetstar flights need to be raised the usual method through the QF website , and apparently they should be credited with 14 days.
I did tell the operator that it is completely unacceptable to have to waste time completing all the admin on behalf of the QFF service centre, but they did acknowlege that it will be sometime until IT get on top of this.