Qantas site a mess

[cwd]

Maybe I haven't looked for a while, but has anyone else noticed a new seat selection page in MMB? It seems to be a bit broken for a domestic 787 flight I have coming up. See the attached image... The little dots are selectable, with light grey for unavailable, grey for available and green for extra legroom.


It seems to work for a 737 flight I have - showing initials on the relevant seats. It looks like alleged "gaming" of middle seats is prevented by it selecting both passengers at once if there are 2. ie. click on one seat, it brings up a dialog to confirm new seats for both passengers, sitting next to each other, they're not individually selectable as far as I can tell.

 

[danielt25]

Anyone else have problems changing flights online?

Have domestic paid J flight CNS/BNE (full fare business ticket booked February 2018 during DSC promo) attempt to change to a date in August only given options of Red e deals or flexi economy fares, and none of the options are direct! Tried different dates with no luck. Direct flights not sold out in either Y or J.

I would just request a full refund but refunds are a headache in themselves (paid by Poli) with several followup phone calls required.

 

[comforttravel]

Maybe I haven't looked for a while, but has anyone else noticed a new seat selection page in MMB? It seems to be a bit broken for a domestic 787 flight I have coming up. . . .It seems to work for a 737 flight I have

No, it doesn't work for a 737 flight I have coming up this weekend. Tried 3 times and it failed 3 times yesterday and today. Fault seems to be that you can select a change to a vacant seat, and confirm the selection. After the final confirmation it then reverts to an error page (with an error code) and offers a link to 'start again'. Result is that
1) the selection of a different seat doesn't stick in your booking,
2) MMB shows your original seat is still attached,
3) trying to repeat the change now shows that the newly required seat shows as 'unavailable' and can't be selected. I suspect that the newly required seat is stuck as unavailable due to your attempted change rather than someone else grabbing that seat, as it happened 3 times out of 3 attempts,
4) 'start again' is inactive.
This has happened since the new seat selection page became active sometime in the past 2 weeks. I've noticed it over the past 2 days.

 

[danielt25]

Seems to work for upcoming domestic 737 and intl A380 flights

 

[RichardMEL]

What bugs me on top of all th website outages and glitches is the total SILENCE from QF on this. Not an apology.. not an email expressing regret for inconveience (or even bulltish spin about enhancing the experience and whatever)... let alone token points for people affected endlessly due to issues. Now sure, some may think inability to select a seat or put in for an upgrade is no big deal - I disagree!! Time sensitive requirements as much as ability to book a ticket, search awards etc...

Most people can accept that Stuff Happens from time to time.. With QF it happens way too much.. but the insult added to injury is the massive silence from the company on these ongoing issues which is just so poor IMHO.

 

[rogerkambah]

And then you have to call and wait and wait just because the system falls over at the last stage of booking a 2 sector award. The when you get to speak to a CSO they don't take any notice of the name you want to have on your ticket, which you have spelled out for them, and apparently just pull it off your QFF profile which is not my full name.

What bugs me on top of all th website outages and glitches is the total SILENCE from QF on this. Not an apology.. not an email expressing regret for inconveience (or even bulltish spin about enhancing the experience and whatever)... let alone token points for people affected endlessly due to issues. Now sure, some may think inability to select a seat or put in for an upgrade is no big deal - I disagree!! Time sensitive requirements as much as ability to book a ticket, search awards etc...

Most people can accept that Stuff Happens from time to time.. With QF it happens way too much.. but the insult added to injury is the massive silence from the company on these ongoing issues which is just so poor IMHO.

 

[Natalie's Dad]

It seems there is still a problem with the multi city tool. If transit is within the same day (before midnight) the flights will be charged as one, but if under 24 hours and a overnight transit the flights will be charged separately.

This is not how points were charged before the May bug/update.

Can anyone shed some light on this?

 

[rock86]

It seems there is still a problem with the multi city tool. If transit is within the same day (before midnight) the flights will be charged as one, but if under 24 hours and a overnight transit the flights will be charged separately.

This is not how points were charged before the May bug/update.

Can anyone shed some light on this?

Are the legs both on the same airline?

 

[Natalie's Dad]

Are the legs both on the same airline?

Yes

Any flight selection of SYD/MEL in economy past midnight will produce the increase.

 

[rock86]

Yes

Any flight selection of SYD/MEL in economy past midnight will produce the increase.

Is the whole trip your looking at purely domestic, or contain international travel also?

 

[Natalie's Dad]

Is the whole trip your looking at purely domestic, or contain international travel also?

Sorry I meant to write CFS - SYD - MEL So purely domestic

 

[eastwest101]

Sorry I meant to write CFS - SYD - MEL So purely domestic

Wow that is bad, reminiscent of the CBA IT Dept "forgetting" to put in legal anti money laundering software into its ATMs and computer software.

That's breaking the law by an act or omission/negligence, they won't be able to claim ignorance if someone takes them to court over that.

 

[rock86]

Sorry I meant to write CFS - SYD - MEL So purely domestic

Ah ok, unfortunately then how they are pricing this is correct. For purely domestic travel connections have to be same calendar day, otherwise it is classed as a stopover (per the T&C below).

'Stopover' in relation to:

(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival;

 

[NZflygirl]

The site has decided I've had too many attempts to insert a pin #. I don't remember that at all but I've been locked out. The back up system of it texting a pin to my mobile didn't work at all. The Q&A isn't working either. I'll have to call up to see if they can sort it.

As an aside there's a J sale fare Perth to Auckland that says it earns 100 sc but this has always been 160 sc - I'm hoping that's just a glitch?

 

[RooFlyer]

Its rooted again. First won't let me into MMB, but I can get in via entering PNR and name. Trying to change seat on a QFi sector, leads me all the way through, then 'has a problem' at confirm stage.

Plat phone line has 'lengthy waits'. I wonder why .

Edit: Got through, and the seat choice I wanted, which showed as available on the web site, now unavailable. (I wonder because 'I' am in it !!)

 

[RooFlyer]

Just how many errors can it generate on one page? And from here, there is no-where to go except to close the tab and start again.

 

[Matt_01]

On the website this morning, a most helpful banner if you are wanting to make a reward booking, especially when the rewards are discounted.

 

[Ansett]

The 25% off sale for classic rewards must be in high demand and swamped the site LOL

 

[amaroo]

PITA effort over the weekend attempting to purchase additional luggage and transferring comp lounge passes. Only saving grace was my little whinge at check-in managed to garner sufficient sympathy to get lounge access for a few mates without having to burn the complimentary passes.

 

[ads]

Yes. Many times. However, you may need to firmly and politely remind them that the phone charge should be waived when you can’t book it yourself online.

Hi,
I'm also getting the common "Select ‘Start over’ and choose alternative flights. (Error 15079 - 421)" message with my awards booking.
If I book this flight over the phone (and only if the phone charge fee is waived), how long does it take to appear on my online account under "manage bookings"?
(ie. for seat selection which I rather do online instead of over the phone with the agent)

Thankyou.