Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

[SYD]

QF has enhanced the app so it only shows flights from their booking system.
It no longer shows flights with other OW airlines.

CRs booked via QF - even without a QF flight - should still show up under MMB.

Otherwise you can’t manage your booking made via QF. Although, there’s usually not a great deal you can do other than “Cancel”. A booking or flight not showing at all is cause for concern and best addressed ASAP as per @serfty ‘s advice above.

 

[esseeeayeenn]

CRs booked via QF - even without a QF flight - should still show up under MMB.

Otherwise you can’t manage your booking made via QF. Although, there’s usually not a great deal you can do other than “Cancel”. A booking or flight not showing at all is cause for concern and best addressed ASAP as per @serfty ‘s advice above.

I believe the OP was talking about the "trips" tab in the mobile application, not about MMB which is where I suggested they go next.
The trips tab is one of the few parts of the app which is not simply a portal to the QF website.

 

[Highway23]

Thanks all for the help - I have emailed escalations as suggested by @serfty.

FWIW the trip is showing the same in the MMB on browser, and whenever I have tried to resend itinerary for the booking via MMB I also get an error.

Fingers crossed and thanks again.

 

[Highway23]

I have a classic reward booking which appears to have processed incorrectly.

In the app “My trips” are currently only showing one leg (LHR-HND with BA), and the connecting flight (the previous day via HEL with AY) is missing. The booking was made four days ago, but I have not received an e-ticket and points and taxes have not been debited from accounts.

I very much want to preserve the LHR-HND booking but just want to ensure the connection is also being processed.

Compounding things, I am overseas and without reliable phone service, so contact with QF so far has been limited to the contact us form on QFF.

Any ideas appreciated!

The issue here was partly me and partly AY system - I had booked a CR which I wanted to hold until I had secured a better routing.
When I booked the new routing, AY’s system detected that I was already booked on that route on the same day and auto-declined the new/“preferred” booking.

All sorted now - unfortunately no more intra-Europe A350 J seat for me, but happy to have it resolved via phone.

 

[I love to travel]

I am having the same issue on a PR flight today, will wait to see whether it resolves itself overnight or email will be sent tomorrow. @Highway23 did the escalation email get responded to?

 

[Highway23]

I am having the same issue on a PR flight today, will wait to see whether it resolves itself overnight or email will be sent tomorrow. @Highway23 did the escalation email get responded to?

It did, very prompt and they nailed the issue.

 

[InfrequentEconomy]

How is this still happening?!?!

I have a rewards booking with CX, AA and QF. Qantas sent me a flight change for one of the AA flights - I accept. Qantas then don't reticket it and I have lost the CX flights. I booked them in January.

They say there is no guarantee they can get them back. The CX was the most important flight of the trip. The flight is now showing as "waitlisted".

 

[shankoz]

How is this still happening?!?!

I have a rewards booking with CX, AA and QF. Qantas sent me a flight change for one of the AA flights - I accept. Qantas then don't reticket it and I have lost the CX flights. I booked them in January.

They say there is no guarantee they can get them back. The CX was the most important flight of the trip. The flight is now showing as "waitlisted".

Sorry this has happened to you! This exact issue happened to me in January, when CX flights dropped off a multi-leg OWA itinerary. I presume you have emailed the Reward Ticketing Escalation team.

They also told me "no guarantees" but I hounded them and got it in writing that they were at fault and that they would find an alternate solution if CX did not restore the flights. After nearly 6 weeks of back and forth, the flights were reinstated. It is extremely stressful and you're right, it's madness that this issue is STILL happening