Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

[Warragul]

QF has enhanced the app so it only shows flights from their booking system.
It no longer shows flights with other OW airlines.
In theory your flight should still be showing but I think it's worth checking to see if the problem is this simple.
Can you try using a browser instead of the app and on the QF website go to "manage booking"?
Also, it may be worth looking it up on the AY website.

Incidentally, QF's twitter/X account told me this change was introduced to make "My Trips" load faster.
I facetiously asked how many people had complained that it was too slow.
Crickets.

I think that applies when there is no QF fights on the booking not completely sure though.

Whether this booking has any QF flights on the booking we don't know, but I agree that it looks like a ticketing issue.

 

[SYD]

QF has enhanced the app so it only shows flights from their booking system.
It no longer shows flights with other OW airlines.

CRs booked via QF - even without a QF flight - should still show up under MMB.

Otherwise you can’t manage your booking made via QF. Although, there’s usually not a great deal you can do other than “Cancel”. A booking or flight not showing at all is cause for concern and best addressed ASAP as per @serfty ‘s advice above.

 

[esseeeayeenn]

CRs booked via QF - even without a QF flight - should still show up under MMB.

Otherwise you can’t manage your booking made via QF. Although, there’s usually not a great deal you can do other than “Cancel”. A booking or flight not showing at all is cause for concern and best addressed ASAP as per @serfty ‘s advice above.

I believe the OP was talking about the "trips" tab in the mobile application, not about MMB which is where I suggested they go next.
The trips tab is one of the few parts of the app which is not simply a portal to the QF website.

 

[Highway23]

Thanks all for the help - I have emailed escalations as suggested by @serfty.

FWIW the trip is showing the same in the MMB on browser, and whenever I have tried to resend itinerary for the booking via MMB I also get an error.

Fingers crossed and thanks again.

 

[SYD]

I believe the OP was talking about the "trips" tab in the mobile application, not about MMB which is where I suggested they go next.
The trips tab is one of the few parts of the app which is not simply a portal to the QF website.

Same, same. All “trips” booked via QF (with 081- ticket stock) should show there so you can click through to MMB in the app.