Qantas Price Promise Scam [Hotel Bookings]

Discussion in 'Qantas Frequent Flyer Program' started by anchew, Apr 19, 2014.

Thread Status:
Not open for further replies.
Welcome to Australia's leading independent Frequent Flyer and Travel Resource!
Our site contains tons of information that will improve your travel experience.
Joining AFF is fast, simple & ABSOLUTELY FREE -  join now by clicking on the JOIN NOW button, and take immediate advantage of these great BENEFITS.
Once registered, this box will disappear. And you will see fewer advertisements :)
  1. anchew

    anchew Active Member

    Dec 15, 2009
    501
    76
    Specifically, price promise in relation to hotel bookings.

    Conditions on the QF price promise website:
    Price promise (640x420).jpg

    Price on QF.com:
    QF booking screen (640x327).jpg

    Price on the Mercure website:
    Capture (534x640).jpg

    Response:
    email.jpg

    WTF? The conditions are the same - room only, no cancellations or changes. Have I missed something?

    When I questioned it:
    email 2.JPG

    I think I'm going to make a complaint to the ACCC
     
    • Like Like x 1

  2. kalboy

    kalboy Member

    Mar 27, 2011
    346
    65
    Western Australia
    Martin needs to be drug tested IMO. BTW the 2 bed appartment at this hotel are very nice.
     
    • Like Like x 2
  3. AdMEL

    AdMEL Established Member

    Feb 14, 2010
    2,002
    298
    Melbourne, Australia
    So it seems that QF will not match sale prices! At least not for Accor hotels! Thanks for the heads up. In my experience, price matches aren't worth much, especially as most are not valid unless you've already purchased, which is then too late to go elsewhere!
     
  4. deejo77

    deejo77 Active Member

    Feb 5, 2012
    877
    210
    brisbane
    I checked out of a Qantas booked hotel last week - they gave me a bill $30 less then I had paid via Qantas - they corrected it once I forwarded the confirmation but still disappointing
     
  5. anchew

    anchew Active Member

    Dec 15, 2009
    501
    76
    But no where in the terms and conditions does it say that it will not match sale prices. In fact, isn't that the intent of price matches so you can match a cheaper price? Anyway, I don't think it's good enough on QF/Hooroo.
     
  6. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,548
    BNE & SYD
    Nice thing about SPG, reservation not required for BPG.
     
  7. Mattg

    Mattg Senior Member

    Aug 21, 2011
    7,003
    3,961
    AMS
    Flight Map:
    View my flight map
    I agree, this should be taken to the ACCC. Alternatively, have you sent Red Roo a PM?
     
  8. anchew

    anchew Active Member

    Dec 15, 2009
    501
    76
    I have thought about that but I don't think there's much the Red Roo here can do. I think it needs a more fundamental change at Hooroo and its price promise policy. A similar thing happened to me before but after I pushed, they came through in the end. But I shouldn't have to push because the price promise policy its a clearly misleading and/or deceptive if they advertise it as one thing but don't come good when one meets all the conditions as advertised.
     
    • Like Like x 1
  9. Mattg

    Mattg Senior Member

    Aug 21, 2011
    7,003
    3,961
    AMS
    Flight Map:
    View my flight map
    I'm still trying to figure out on what grounds Hooroo doesn't think the conditions are the same. The best I can think of is that the $209 deals on both sites obviously have the same terms and conditions, but perhaps the 40% off deal on the Mercure site has different conditions? If not, then you should definitely contact the ACCC as this is clearly misleading advertising. And the worst thing is that you have to book and pay for it before you can even make the claim (and find out that for some reason it's not valid).

    Do let us know how you go.
     
  10. anchew

    anchew Active Member

    Dec 15, 2009
    501
    76
    Done! I have submitted a complaint with the ACCC

     
  11. benjy

    benjy Active Member

    Dec 18, 2013
    684
    208
    Melbourne
    Twitter:
    Oops! A bit of a typo. I hope your email stated $131.40, not $313.40, otherwise the ACCC may get a bit confused ;)

    Good luck :)
     
  12. Mattg

    Mattg Senior Member

    Aug 21, 2011
    7,003
    3,961
    AMS
    Flight Map:
    View my flight map
    Good on you, despite the typo which was pointed out by the OP I hope this gets sorted for you and Hooroo is brought to account.
     
  13. Aussie_flyer

    Aussie_flyer Established Member

    Apr 26, 2009
    4,499
    1,690
    Melbourne
    yes, it is disgusting on behalf of this twit at hooroo! I would be saying HOOROO to them in the future and never bothering with their pathetic service again
     
  14. anchew

    anchew Active Member

    Dec 15, 2009
    501
    76
    #14 anchew, Apr 21, 2014
    Last edited: Apr 21, 2014
    Crap! I'm sure they'll know what i mean. I attached screen shots to the complaint so should be ok.
     
  15. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,548
    BNE & SYD
    I would look at doing a chargeback, as they have taken your money under false pretences and you are not getting what was advertised.
     
  16. equus

    equus Active Member

    Jul 22, 2008
    801
    223
    BNE
    Just make sure you have booked direct at the better price before doing the charge back, or you may miss out on the room.

    Having the better price booking that they failed to match makes it certain that your grounds for charge back (failure to deliver on the promise of the better price) is seen to unquestionably be the sole reason for the chargeback.
     
  17. Welsh-Kiwi

    Welsh-Kiwi Member

    Apr 1, 2013
    270
    72
    AKL
    I had the same issue with Hooroo. I submitted a price promise claim via their website. By the following day, I hadn't received a confirmation so sent all the screenshots to them via e-mail. My original claim, Hooroo advised, had not been received and my second claim was turned down as claims must be received the same day as the purchase. I gave up in the end.
     
  18. zainman

    zainman Established Member

    Jan 31, 2012
    1,439
    302
    MEL & KHI
    I've just booked a hotel for the first time using Qantas because they sent me an email with a $40 voucher code. This reduced the price from $133.70 to $93.70. However I found a price of $114.60 on expedia.com.au. I've applied for the BRG because had I not used the coupon, Expedia (and others) would have been cheaper. Do people think it will get approved? I believe the rate to be matched is in essence the $133.70. I have had success previously getting BRG's approved with expedia even though I had used a coupon.

    Let's see what QF has to say..
     
  19. zainman

    zainman Established Member

    Jan 31, 2012
    1,439
    302
    MEL & KHI
    Just received a response to the claim, very quick turnaround I must say:

    Thank you for submitting your fully-completed Price Promise claim form. After careful consideration and validation, we regret to inform you that the Price Promise claim has been unsuccessful.

    Upon checking the competitor travel website URL and screenshot you have provided in comparison to the booking you’ve made, we have confirmed the following details:

    The offer "Limited-Time Offer! Save 40% on This Reservation" you found at the competitor travel website does not match that of the offer your purchased (Early Booking Offer EP Room only breakfast per pax-per night - 27.00 AUD), as it is a price offered under promotion with a third party.

    To qualify for Price Promise, the products on Qantas.com and the competitor travel website must be identical in all regards, and all details must be visible on the screenshot of the competitor's website.

    For more information about the qualifications for a Price Promise claim, please refer to the following link: Transfers Price Promise | Qantas.

    Please don't hesitate to reply to this email if you have further queries, concerns, or clarifications.


    What to do now? Should I PM RedRoo? The price is lower on all other websites!
     
  20. boomy

    boomy Senior Member

    May 10, 2013
    7,151
    6,380
    MEL and BNE
    Not matching sale price? looks a bit like a scam to me. Did anyone actually had a SUCCESSFUL claim?
     
Loading...

Share This Page