I wanted to book a 2 bedroom apartment at Mercure Hotel Mildura for an upcoming trip on 10/11 May 14. When I searched Qantas.com, the price quoted was $209 (attachment 1). But when I checked Mercure.com, there was a 40% off sale for the same room for $131.40 (attachment 2). Then I thought "you beauty!" Qantas has a price promise which I can price match & get 1000 frequent flyer points. I then double checked the price promise conditions (
Transfers Price Promise | Qantas) & it stated it must be the "same booking and cancellation conditions" (attachment 3). As the two quotes were for the room only & no cancellations or changes, I thought, yep, it qualifies. So I made the booking on Qantas.com (attachment 4) & submitted a price promise claim. However, the response from Qantas/Hooroo was that the price promise claim was not successful because "The offer that was on the screenshot that you sent us was not the same with the offer that was on Qantas" (attachment 5)! I then responded asking that they reconsider the claim because the booking conditions were exactly the same (attachment 6) but they responded saying that it was not eligible because it was not the same offer (attachment 7)! If I knew, I would have booked directly on Mercure.com but now I'm stuck paying $209 when I could've paid $313.40. I feel that this is inconsistent with what was advertised on its website & that I have been misled &/or deceived by Qantas/Hooroo regarding price promise.