I would like it if a crew member would move through the cabin every hour or so, just to check if there was anything I needed. Not to speak to me as such if I was watching a movie etc, but so that I could just stop them and ask for a drink etc. I really don’t like having to use the bell to summons them. If there was an issue re next connection, I’d like them to be on top of any delays etc to mitigate any issues and then to tell me that was the case. I’d like the food to be tasty and not dried out. Or with too much cheese or heaven help, Kale! Salads that had more than lettuce. I’d like to be offered wine with meals etc and not have to ask for it.Thats the problem.
Customers have varied expectations, and sometimes their expectations of F is not met. The airline has financial realities and a market expectations to cater to. Its a juggling act.
Re My expectations for F:
Dont want to be pampered
Dont want Bling
Want a quiet understated and spacious cabin
Stressfree airport experience
I don't want a greeting from captain
I would like service to be personable, but not a lord-servant interaction. Experienced FA
Inflight catering to be mostly restaurant quality - especially if the airline says its curated/designed by some famous celebrity
I understand that experiences can be less than expected - thats the nature of travel even first class travel.
Personal assistance with a concerted effort to mitigate consequences of delays and cancellations