QANTAS FF Site down (17 Mar 06)

Discussion in 'Qantas Frequent Flyer Program' started by coyote25, Mar 18, 2006.

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  1. coyote25

    coyote25 Established Member

    Aug 14, 2004
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    Well ever since around 10 pm last night (17/3/06) I've been unable to get into my FF account. Still down now 20 hours later. Anyone else having the same problem?
     

  2. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Was working earlier today, and I just tried it now and no problems for me.
     
  3. Maca44

    Maca44 Established Member

    Sep 2, 2005
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    Yes, I have the same problem unable to access the Qantas, and have had a problem opening a couple of other sites after I updated microsoft windows yesterday. I think I might restore to my previous setting.

    EDIT: As soon as I write the above post, QF site opens up for me. That's computers for you.
     
  4. coyote25

    coyote25 Established Member

    Aug 14, 2004
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    Damn I wonder why it is still not working for me. I haven't update Window IE and I've tried logging in with Firefox as well and still no go.

    A big pain. I might even have to ring them at some stage as I actually did want to check out a new booking I made late yesterday. :x
     
  5. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    No problems for me last night or today!
     
  6. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
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    I don't mean to sound rude, but is it really necessary to post everytime the QF website has a problem?
     
  7. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    Geez odoherty, you are so rude!

    Nah! Just kidding. :)

    I made the same comment the other day and I was told that it is quite relevant to report on AFF everytime FT or QF websites are down. :? I would have thought that it would be better, and more productive, to ring QF and tell them of the problems accessing their website.
     
  8. coyote25

    coyote25 Established Member

    Aug 14, 2004
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    Fair comments odoherty & JohnK I actually have spoken to QANTAS a lot about this issue. First they said it was a widespread temp problem, then I pointed out I knew people who could still access (thanks Macca)

    I was then informed it was working for everyone (including me) at which point they tried to log in to my account from their end and got the same problem. I was promised this would be quickly fixed. Well that was Saturday and after another call and a few e-mails still no access.

    I'm about to go on a very long overseas trip so I'd like to have access via the internet, anyway we'll see how long it takes to get fixed, I just wish I would get a straight answer and not a guess from the Premiun Desk.

    Thanks to those who replied at least I knew that way it wasn't widespread and related to my account only :?
     
  9. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
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    I agree that there is no point posting it every time. So the website goes down for a while; whoop de do ; it happens, webservers go down for whatever reason. It will come back again ( unless the reason it goes down is that QF goes out of business ) in which case I am sure that there would be a few posts about that anyway :) . It isn't as if the loss of the site for a few hours is that major a loss; things can be done on other sites/by phone if necessary

    Dave
     
  10. serfty

    Moderator

    Nov 16, 2004
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    No, it's not related to your account only.

    I am having similar problems, and through this site I can share my solution for any other with similar issues.

    www.qantas.com , qantas.com & www.qantas.com.au have not been working for me where previously they had been ok.

    However, I have been able to get around it by using the Frequent Flyer Link: http://www.qantas.com.au/fflyer/dyn/program/welcome .
     
  11. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    I have used the frequent flyer link saved in my favourites from the day I joined.

    That may explain why I haven't had any problems logging in.
     
  12. QF WP

    Moderator

    Jun 20, 2002
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    Well Dave, you might have to accept not everybody sees it your way either :roll: - we can't please everybody.

    I have tended to post when it is down, so others can know that they aren't the only ones that have a problem if they check AFF...at least then they will be more accepting of th problem.

    Some people would prefer not to wait in a telephone queue even if QF are paying the bill (don't forget not everyone here is Plat), particularly when they know that others who have the similar "web down" problem will be doing exactly the same thing - getting on the phone to QF!!

    Of course, if you are concerned with us posting these things here Dave - you don't have to read this thread :D :wink: :oops:

     
  13. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Now for my 2c :)

    While the inability to get to a website may be due to the site being down, sometimes you may find that the outage is for whatever reason restricted to some specific group of users (for example, Hilton was recently unavailable in Aust and was ok from the rest of the world). If there is an extended outage, my view is that it is worth trying to find if it is a problem restricted to you, your ISP, or if the server is in fact down.
     
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