Qantas FF False Advertising

DownunderDave

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I'm curious to know if any other Qantas FF members were misled by emails sent to them stating that if they booked a Qantas flight prior to end March, then a portion of their status credits would be rolled over to their next membership year?

Looking at the email again it does state that this would be relevant to any eligible status points earned in the previous membership year.
Since members were unable to book any flights after March 2020 and then Qantas decided to 'roll over' accrued member points my assumption would be that those points were 'earned' during the pandemic.

Therefore, Qantas should honor there email statement & roll over the percentage of points as stated.
Otherwise this would be Qantas' way of punishing its loyal members by deleting all their legitimately accrued points when they were unable to take flights & continue to build their loyalty points.

I did in fact book a qualifying flight prior to 31st March for a business trip, fully expecting that 500 loyalty points would be rolled over.
Interestingly these points were rolled over & then later deleted stating there had been an error?!!

Not the best way to keep your members loyalty!!

Is this just my opinion?
 

muppet

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Is this just my opinion?

Unfortunately, yes.

The terms were confusing but not false advertising.

It was clear to me that status credits earned as part of the status support or boost would not qualify and I think most members on here would have understood that.

The only question I had was if bonus status credits from double status credit promos would be rolled over and I think we have confirmation now that they do.

Qantas has been pretty good in ensuring members get the benefits they earned in 2019, in my experience.
 

ChrisMars

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I think Qantas communicated without too much ambiguity what would rollover, and under what conditions. Thats my opinion, after reading carefully, and multiple time, the announcement. Now, condidering the amount of questions on this topic in this forum, I think many Frequent Flyer got a bit confused, maybe because they read too quickly a lengthly announcement.

The tollover algorithm had a bug, and many if not all frequent flyer with 31 March anniversary, including me, got the max credit rolled over, instead of the correct amount. Qantas fixed that, and sadly it means loosing some sc in many cases.

If you booked your flight after the announcement, prior 31 March, and if you earned SC in your last membership year, excluding support and boost sc, they should rollover.
 
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oz_mark

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Looking at the email again it does state that this would be relevant to any eligible status points earned in the previous membership year.
Since members were unable to book any flights after March 2020 and then Qantas decided to 'roll over' accrued member points my assumption would be that those points were 'earned' during the pandemic.

Therefore, Qantas should honor there email statement & roll over the percentage of points as stated.
Otherwise this would be Qantas' way of punishing its loyal members by deleting all their legitimately accrued points when they were unable to take flights & continue to build their loyalty points.

I did in fact book a qualifying flight prior to 31st March for a business trip, fully expecting that 500 loyalty points would be rolled over.
Interestingly these points were rolled over & then later deleted stating there had been an error?!!

Not the best way to keep your members loyalty!!

Is this just my opinion?

Qantas exclude any Status Credits that were gifted

Only Status Credits earned through flying and on the ground offers are eligible for the rollover. Status Credits earned from any Loyalty Bonus, Platinum Bonus Reward and any gifted Status Credits (including Status Credit Boost and Status Credit Support) are ineligible for the rollover.

So, if you had any through flying, or on the gornd offers, they should have rolled over (if you had booked the flight)
 

sudoer

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This is being discussed here

Disagree - that thread is about the error Qantas made in crediting a full rollover and then rectifying their mistake.

This thread is really just OP letting us know they didn't read the status support announcement in full.

I'd invite them to post exactly which email they received which was 'false advertising'. The email I received (dated 24 Nov, subject line "Important information regarding your status") was pretty clear:

Plus, we’ll give you a headstart on maintaining your status beyond 2022 with the ability to rollover up to 500 eligible Status Credits into your next membership year.

All you need to do is book a Qantas operated flight (with a QF flight number) before your membership year ends, for travel before the end of 2021.*
* Offer is available to eligible Qantas Frequent Flyer members residing in Australia or New Zealand who hold Silver, Gold, Platinum or Platinum One status with a status end date between March 2021 and December 2021. To be eligible, you need to book, pay and have the ticket issued on at least one Qantas operated flight with a QF flight number, or any Qantas Points earning Jetstar international booking with a JQ flight number including Jetstar flights within New Zealand (JQ), Jetstar Japan (GK) and Jetstar Asia (3K) flights. Jetstar domestic flights within Australia are ineligible. The 12 month status extension does not apply to members who retain their status in their own right or move up to a higher tier. Only Status Credits earned through flying and on the ground offers are eligible for the rollover. Status Credits earned from any Loyalty Bonus, Platinum Bonus Reward and any gifted Status Credits (including Status Credit Boost and Status Credit Support) are ineligible for the rollover. The number of Status Credits that can be rolled over is capped and varies by tier. The rollover cap will be based on the member’s status at the end of their membership year in 2021. Any changes to members' status and Status Credits balance will be processed at the end of their membership year in 2021 if they have completed the flight booking requirement. You have received this email because it contains important information about a temporary adjustment to the operation of the Qantas Frequent Flyer program, for eligible tiered members. For more information, terms and conditions, please visit qantas.com/statussupport.
 
Last edited:

RichardMEL

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Sorry OP you're on your own here. It wasn't misleading at all in my view. It was very clear what would not be rolled over.

I also find it a bit much toexpect SC's one got for nothing (ie: boost/support) would be "rolled over" - they were gifred(as noted above) not earned.

So sorry, I do not consider this false advertising at all.
 

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