QANTAS Cyber Incident

[Hadun]

How feasible would it be for them to simply roll everyone over to 6 million new numbers? Had to get a new licence after the optus fiasco but that was reimbursed.

 

[OATEK]

Got the email saying my data was accessed. Had already assumed it was as had a couple of unavoidable interactions with Manilla.

 

[LondonAussie]

"I'm writing to inform you that we believe your personal information was accessed during the cyber incident we recently experienced."

I just got that too

I’ve emailed and called in the last few years about missing partner airline SC/points claims.

 

[dairyfloss]

Generic / open notice received at 6:05PM AEST. Might be some time yet before the impacted customer messaging goes out

Received the personally impacted message at 10:38PM AEST. Not surprising, given I’ve had multiple interactions with Manila over the last couple of years. Oh well - Another day; another breach. I’ve got a device / app Authenticator running for any transactions on QFF, so not really concerned.

 

[aplmac]

I’ve got a device / app Authenticator running for any transactions on QFF, so not really concerned

Likewise.

 

[PineappleSkip]

That could be nice too, but not sure it would mean anything to other OWA carriers?

It would mean more to our perceived self importance

 

[dasheighty]

Received the accessed data email. Unfortunately I have been playing mind games with Manilla in the last few months.
Of interest SWTSIO* also got the accessed email, although she has never used any QF call centre, (doesn' have the patience). Possibly her QFF# is associated with mine as we are often on the same PNR.
* She Who Thinks She Is Obeyed

 

[bussyboy]

Received 10.35pm aest
Not too concerned, I'm sure my personal data is out there and the qff account if hacked, I'd trust would be compensated back

 

[A321]

+1 sucker here - have only ever had the pleasure of being forced to call to use a covid credit

 

[anat0l]

Got the email - I may be impacted in this.

Another day, another idiot falls for it, and then there the door opens forthwith...

 

[oz_mark]

Count me in!

 

[dylarr]

Received the "we believe your personal information was accessed" e-mail at 8:47pm AEST. Hardly surprised to get the notification since I interact with the Manila FFSC multiple times a year.

 

[Ron Calls]

From the page they put up about it:



Fat lot of good any of the above will do when you've outsourced to the cheapest bidder offshore who's targeted by criminals from anywhere in the world...

The exec's who were part of the offshoring craze in the past decades should be brought back and held responsible for these, and all the hefty bonuses they received when they saved so much money for these companies should be used as part of the victim compensation payouts.

We've all been Joyced again. He's the gift that just keeps taking.

 

[VHOEJ]

Yep, another to the list. And there will be no compensation, fallout or any changes as a result of all this.

 

[Zoneboarder]

I've woken up to the 'your personal details were accessed' email. Not unexpected but irritated none the less.

 

[lovestotravel]

Got the 2nd email here too, I haven't dealt with Manilla EVER and haven't flown QF (except for work trips, booked by work) since before COVID...

I do laugh at the "Importantly, your credit card details, financial information, passport details, and Frequent Flyer passwords were not accessed. Your Qantas Points and account remain secure"

I would much rather any/all of these were accessed, as it would take me minutes to update these. Updating the direct debits would be slightly annoying, but once done, it's done.

Now let's see if Qantas come out and offer free credit report monitoring for a year or two. Which should be the minimum they offer..

 

[nancypants]

BTW why green tier? I must admit that I haven't looked too closely at green tier.

I’m being facetious because I emailed a complaint to them about it a couple of days ago. The response was so useless it could have easily come from a hacker. Or Qantas…

I believe it's more of a sarcastic reference to Green Tier being made virtually unobtainable for residents in certain northern territories of Oz.

the lowest form of wit, as they say

 

[bam71]

Received as well this morning. I want to know what data they actually DID get, not an email saying what they DIDN’T. More QF PR shenanigans

 

[OzzRod]

I've got mine too. No significant difference from the original generic email. Emphasis is on customers to be alert for fake emails from other operators using the stolen data. Clicking on the "dedicated webpage" just took me back to the statement issued at 2:22pm yesterday (02 July). Not at all helpful, no mention anywhere yet of the much more serious prospect of other crims assuming my identity. Guess I'll have to try one of the phone support lines - wondering how long that will take ...

 

[Pushka]

Still no general email and still no directed email for our two accounts this morning. As said on the other thread, the fact we didn't get the first one isn't reassuring that we maybe should have received the directed one.