- Oct 8, 2010
Twitter @qfcustomercare. They have a link to an separate communications page. I get responses very fast and in under 24hours from the web communication page.
...email frequent_flyer @ qantas.com.au (remove the spaces).
Please note, as with most big companies, we have a dedicated teams for various operational business units. While we do our best to reply as soon as possible, a response may take a little longer if it needs to be forwarded on.
For future reference, the "separate communications page" is a link to Customer Care via this link: https://www.qantas.com.au/travel/airlines/customer-care-form/global/en. This team is able to assist you with post-travel matters such as feedback (good, bad or otherwise), letter for insurance purposes and compensation requests.
Also, [email protected] is the address for our Frequent Flyer Service Centre. This team assist with membership enquires, profile changes, missing points etc. They're available on 13 11 31 7am-7pm Monday-Friday if you prefer calling them.
Should you have any baggage claim queries, you can contact our Baggage Services team via email at [email protected]. However if your query is about a delayed bag or to arrange delivery, it's best to call Baggage Services directly on 1300 306 980.
For assistance with a current or future booking (both commercial and redemption) or any imminent/urgent matters, our Reservations team are available 24/7 on 13 13 13. They're also able to assist with most queries including flight status, baggage allowance or lounge access queries.
We always encourage customers to approach our crew when on board. They may be able to assist you on the spot, or pass on your details to our Customer Care team on the ground as reference.
The best contacts details specific to your query can be found on qantas.com (Contact Us | Qantas). By using the links, you should also receive an automated response to acknowledge receipt of your correspondence.
Hope this helps, however as always I'm happy to assist wherever possible (at least point you in the right direction).