Qantas Club Lifetime Membership Benefits Removal

Blackie67

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May 27, 2019
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Hello folks,

I am hoping someone can help me. I purchase a Qantas Club Lifetime Membership around 2001. At the time, the benefits included priority baggage. The last three times I have travelled domestically and internationally I did not get priority baggage. When I contacted the airline about this, I was informed that my membership did not include priority baggage. I tried to have the matter escalated and was met with stony silence of course. I persevered and was eventually told to 'contact frequent flyer'. I have to say the corporate customer is the worst I have ever experienced. I took the matter to the Airline Customer Advocate. They made contact and I received a reply, which was an image on two lines from a document:

'...it's always been a condition of membership that Qantas could change the benefits:
9. Termination
9.1 Qantas expressly reserves the right to terminate or materially alter any Benefits, or any aspect of
the operation, of The Qantas Club at any time, without notice
By using the card and /or PIN members the customer agreed to be bound by these Terms and
Conditions, so we do not agree with her statement that we are 'unable by law to remove or modify
any benefits'.'

Under law of contract, when you take out a lifetime contract and pay for that contract up front, parties to the contract cannot vary that contract without mutual consent. I have never received a single piece of correspondence from Qantas telling me they were removing benefits from my membership. In reading through other comments in this forum, it seems as they no longer offer the Lifetime Club Membership category they simply omitted it from their systems and their database.

I am hoping someone has a copy of the original contract for Lifetime Club Membership or can guide me to a copy of if dated 2001. I remain unconvinced that they have the legal right to remove benefits from the Lifetime category. Have others experienced this? By joining together we may make greater inroads.

Hopeful

Leharna
 
Solution
The benefit was removed in 2007 ... There was some angst then as well.

kpc

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I bought my lifetime QC membership around 2002 for around $2000 on some discounted corporate rate, and tax deducted it over 4-5 years at per my accountant's advice. I thought it was a great deal at the time. I achieved lifetime Qf Gold in 2018, and applied to Qf for a prorata refund...it was denied!...so not such a great deal at all especially as I have been QF Gold or higher since 2005!
 
Last edited:

drron

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I became a LTQC back in the days of the switch from Flight deck to QC occurred.I think it was ~ $1000 for LTQC back the.But members of the RACP got exceptional offers fot LTQC and LT Golen wings.I went with QC LTQC for the princely sum of $450.It was a no brainer.Mrsdrron was joined up with LTGW.Not such a great result.
I still carry around my first LTQC card which is navy blue.I used to have to point out it said lifetime.It also got me admitted into an Alaska lounge as it was not amongst the images of QFF cards they had.They assumed it was a special class of membership possibly due to a couple of hints dropped.
I still credit it as they continue to lengthen my life span when my new digital card appears.
 

Captain Halliday

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The revival of this thread has me wondering if QF might offer LTPS, LTSG or LTWP for sale as a short term cash grab.

I’m not sure if this is even possible under the OW agreement.

But given the balance sheet, I’d be stunned if they hadn’t at least done the modelling.

I’m not suggesting they should, and I’m sure they have plenty of other revenue generating gimmicks they would go to before this one.

Just wondering out loud.
 

ABC

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The revival of this thread has me wondering if QF might offer LTPS, LTSG or LTWP for sale as a short term cash grab.

I’m not sure if this is even possible under the OW agreement.

But given the balance sheet, I’d be stunned if they hadn’t at least done the modelling.

I’m not suggesting they should, and I’m sure they have plenty of other revenue generating gimmicks they would go to before this one.

Just wondering out loud.
I doubt they would get away with being so blatant, as if they did that they would reap the cash benefits whilst other OW airlines could pick up the cost, as the operating airline (rather than the Frequent Flyer scheme) pays for lounge access etc as far as I recall in OW.

QF probably could be a bit more creative though to bring in revenue from those chasing Lifetime Status who are willing to pay for it by perhaps offering Status Credits with direct purchases of Qantas Points. I think Finnair did something similar in their scheme recently where you got Tier Points (their equivalent to Status Credits) when you purchased points.
 

Maca44

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I have had LTQC since 1994, and have had many benefits from doing so. I got the great deal as I was LT with Golden Wings.
The sad part about it is that although QF can't fly me overseas at the moment, they do know when I am going to die.
My digital lifetime card shows that it will expire Nov 2049, so have to make a lot of plans before then :)
 
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