Qantas advertised 40% off to join Qantas Club during April and early May. Looked a good deal so paid the $537 including join fee (instead of over $900). Whilst waiting for the kit and new card to arrive (takes 3 weeks) I attained gold membership with Velocity and decided not to go ahead with Qantas Club as the terms and conditions state a full refund if you return the kit and card unused which I did in early May. It is now July and still no refund, after 3 phone calls to the call centre which is now in New Zealand (as pointed out in another thread on this forum).
Not unreasonable to wait this long, but then they told me there is a backlog in the finance dept. and it will be a further 3 MONTHS to be get my cash returned to my credit card.That will be October and 5 months after I paid immediately.
On picking myself up off the floor, I was glad I am with Velocity, and wondered how can a major business such as our national carrier Qantas, who recently announced record profits, hang on to such a little refund cash for that length of time?
Not unreasonable to wait this long, but then they told me there is a backlog in the finance dept. and it will be a further 3 MONTHS to be get my cash returned to my credit card.That will be October and 5 months after I paid immediately.
On picking myself up off the floor, I was glad I am with Velocity, and wondered how can a major business such as our national carrier Qantas, who recently announced record profits, hang on to such a little refund cash for that length of time?