Qantas Club - Denied Access [QP member before CX flight]

[Ausbt]

Re: Qantas Club Lounge - Denied Access

When was?

No idea, that's also probably hidden in the T&Cs somewhere.

 

[basso]

Re: Qantas Club Lounge - Denied Access

Nope, just the important ones... like do I get to use the Qantas Club lounge.

The problem is that peoples definition of the 'important ones' is whatever they happened to miss last. Really, you should understand the products that you have bought.

 

[serfty]

Re: Qantas Club Lounge - Denied Access

No idea, that's also probably hidden in the T&Cs somewhere.

FWIW, I first joined the Qantas Club in 1994.

Back then Qantas Club membership would provide same day access to a Qantas lounge, so you could get access to a Qantas lounge upon arrival off a Qantas flight.

By the turn of the century that had changed to departures only.

Of course, there was no oneworld or Jetstar back then. (When Jetstar began, Qantas Club membership would not give access before a JQ flight.)

Qantas Club membership has never been a oneworld related product - Qantas have arranged individual relationships over the years, most notably American, Alaska, British Airways and, more recently Emirates.

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

The problem is that peoples definition of the 'important ones' is whatever they happened to miss last. Really, you should understand the products that you have bought.

I understand that what may be important to me, may not necessarily be important to you.

For example, you might enjoy reading through reams and reams of rules and regulations before buying an airline ticket, whereas, I apparently like living in a fool's paradise in which I assume that the airline selling me a ticket will let me use the club lounge.

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

I totally agree with you njh1964, it's a silly rule that actually reduces the value of a paid QC membership. It's a QC, you are a member, you should be able to get in. There must be one hell of a lot of pedantic lawyers on this site, and many who are failing the 'reasonable person' test on this one IMHO. I'm an ex-SG and a while further back an ex-QC paid member. Oddly enough, Q 'comped' me PS this year. Geeze, thanks. Well, at least I'll use the one comp QC invite when I take a J* flight later this year.

Thanks, Ausbt. I was beginning to think I was writing in a foreign language.

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

FWIW, I first joined the Qantas Club in 1994.

Back then Qantas Club membership would provide same day access to a Qantas lounge, so you could get access to a Qantas lounge upon arrival off a Qantas flight.

By the turn of the century that had changed to departures only.

Of course, there was no oneworld or Jetstar back then. (When Jetstar began, Qantas Club membership would not give access before a JQ flight.)

Qantas Club membership has never been a oneworld related product - Qantas have arranged individual relationships over the years, most notably American, Alaska, British Airways and, more recently Emirates.

I remember the good old days as well... back before you needed a Ph.D in Acronyms in order to talk about catching a plane

 

[RooFlyer]

Re: Qantas Club Lounge - Denied Access

Thanks, Ausbt. I was beginning to think I was writing in a foreign language.

No, I suggest you are writing in a lost cause. There are reams of rules about most things we do in life - driving on the road, earning an income and paying tax, be at work, at school, and belong to the Qantas Club as examples.

Know the rules and you get on OK. Ignore the important ones - like QP membership is not relevant when going on a CX marketed flight - and you will probably end up disappointed. I'd say that's an important rule, in this thread. Qantas was not 'paid' for the CX flight - it collected the fare on behalf of CX, as a convenience to the passenger, same as a travel agent would have done if booked through a TA. Otherwise the OP would have had to separately contacted CX and paid them.

People here have politely pointed out that the OP was not entitled to QP access, unfortunately for them. If it was me, I'd stop digging, as it were.

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

No, you are writing in a lost cause. There are reams of rules about most things we do in life - drive on the road, pay tax, be at work, at school, and belong to the Qantas Club for example.

Know the rules and you get on OK. Ignore the important ones - like QP membership is not relevant when going on a CX marketed flight - and you will probably end up disappointed.

People here have politely pointed it that you were wrong, unfortunately. If it was me, I'd stop digging, as it were.

Ok, one last, forlorn and possibly fruitless attempt to make my point just a little more clearly.

Do I know each and every Qantas Club rule? No… but that is not relevant to the point I have been trying to make.

If I buy a ticket from Qantas to travel from one city to another city, and Qantas decides to "sub out" part of my travel to another carrier, then why won't Qantas still allow me to use the lounge before I get on the "subbed out" flight?

My point is, I think Qantas should consider changing this rule… agree or disagree, it’s up to you.

And finally, just to make things even clearer... if I had purchased my flight from Hong Kong to Manila directly from Cathay Pacific, then I wouldn't expect to be able to use the Qantas Club lounge in Hong Kong.

 

[Dr Ralph]

Re: Qantas Club Lounge - Denied Access

You're complaining because you were treated according to the rules?

 

[RooFlyer]

Re: Qantas Club Lounge - Denied Access

Ok, one last, forlorn and possibly fruitless attempt to make my point just a little more clearly.

Do I know each and every Qantas Club rule? No… but that is not relevant to the point I have been trying to make.

If I buy a ticket from Qantas to travel from one city to another city, and Qantas decides to "sub out" part of my travel to another carrier, then why won't Qantas still allow me to use the lounge before I get on the "subbed out" flight?

My point is, I think Qantas should consider changing this rule… agree or disagree, it’s up to you.

And finally, just to make things even clearer... if I had purchased my flight from Hong Kong to Manila directly from Cathay Pacific, then I wouldn't expect to be able to use the Qantas Club lounge in Hong Kong.

Thank you for allowing me to disagree (ps I edited my post while you were making your prior one). I don't think QF should change the rule.

Qantas did not 'sub out' part of your travel. They were kind enough to offer you a choice of flights between the 2 ports on the day you wanted to travel and you chose a non Qantas one. Qantas collected the fare for CX as a convenience to you. The are an agent in this case, not the carrier and not the marketing airline. Just like if you pay GST to a shop that sells you something. The shop doesn't keep the GST and doesn't have an obligation to use the funds to help educate your kids, for an example. I hope that makes the situation clearer

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

You're complaining because you were treated according to the rules?

No... I'm suggesting that the rule should be changed.

 

[trippin_the_rift]

Re: Qantas Club Lounge - Denied Access

Qantas club member for 22 years and still don't know the access policy?

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

Thank you for allowing me to disagree (ps I edited my post while you were making your prior one). I don't think QF should change the rule.

Qantas did not 'sub out' part of your travel. They were kind enough to offer you a choice of flights between the 2 ports on the day you wanted to travel and you chose a non Qantas one. Qantas collected the fare for CX as a convenience to you. The are an agent in this case, not the carrier and not the marketing airline. Just like if you pay GST to a shop that sells you something. The shop doesn't keep the GST and doesn't have an obligation to use the funds to help educate your kids, for an example. I hope that makes the situation clearer

The situation is already clear, but the above makes your opinion clearer, and that's fine. We will have to agree to disagree, and that's also fine.

Whilst I very much appreciate that Qantas was kind enough to book me on a flight with another carrier, it would have been nice if they had also been kind enough to allow me to use the lounge. I know, very greedy and presumptuous of me... I must be one of those self-entitled frequent flyers we all read so much about .

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

Qantas club member for 22 years and still don't know the access policy?

I've never been refused access to the lounge before, so it was kind of a rude awakening after 22 years of membership.

 

[russ]

Re: Qantas Club Lounge - Denied Access

I think there are way too many rules relating to lounge access. They are so complicated that even the lounge staff don't understand them all, as evidenced by other threads. If lounge staff don't understand the rules, what hopes does a customer have?

I understand that flying is a hobby for many people here. Good for them. However, for other people, they just want to get from A to B with the minimum of hassle and don't want to get stung by the fine print. Perhaps instead of buying the QF Club product, OP would be better off buying page access from an operator like Priority Pass or whatever where you just show your pass and get let in.

 

[RooFlyer]

Re: Qantas Club Lounge - Denied Access

I've never been refused access to the lounge before, so it was kind of a rude awakening after 22 years of membership.

Wow! Lucky, lucky traveller! All those times travelling non Qantas group airlines in whY, and they still let you in? No wonder you are peeved!

[/facetious]

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

I think there are way too many rules relating to lounge access. They are so complicated that even the lounge staff don't understand them all, as evidenced by other threads. If lounge staff don't understand the rules, what hopes does a customer have?

I understand that flying is a hobby for many people here. Good for them. However, for other people, they just want to get from A to B with the minimum of hassle and don't want to get stung by the fine print. Perhaps instead of buying the QF Club product, OP would be better off buying page access from an operator like Priority Pass or whatever where you just show your pass and get let in.

Thanks, russ. That's pretty much my view on things as well.

I've been a "status" Qantas Club member (mostly Gold or Platinum for a couple of years) for most of my 22 years of membership. However, in the last year, due to fewer business trips, my status level has fallen off and I've used points to "buy" Qantas Club membership. That being the case, I might look into Priority Pass as an alternative to Qantas Club. Thanks for the tip.

 

[njh1964]

Re: Qantas Club Lounge - Denied Access

Wow! Lucky, lucky traveller! All those times travelling non Qantas group airlines in whY, and they still let you in? No wonder you are peeved!

[/facetious]

[/rude]... but knock yourself out.

 

[RooFlyer]

Re: Qantas Club Lounge - Denied Access

I think there are way too many rules relating to lounge access. They are so complicated that even the lounge staff don't understand them all, as evidenced by other threads. If lounge staff don't understand the rules, what hopes does a customer have?

I understand that flying is a hobby for many people here. Good for them. However, for other people, they just want to get from A to B with the minimum of hassle and don't want to get stung by the fine print. Perhaps instead of buying the QF Club product, OP would be better off buying page access from an operator like Priority Pass or whatever where you just show your pass and get let in.

I agree about the complexity of lounge access rules .. totally sucks. Which is why so often here you see advice that people take the rules applicable to their situation in hardcopy. If the OP did that .... um ... ahem. However, I think the rule in question here isn't one of the obscure ones, but one of the fundamental ones - QP membership gets you in prior to QF group marketed flights; but opinions do vary on the 'importance' of this of course.

Its not like I don't have some empathy with the OP. I'm about to drop from years at 75K Elite on Air Canada (Star Alliance gold) to lower-than-scum nothing :shock: . I'm looking for a rule change re Maple Leaf lounge access ...

 

[TomVexille]

Re: Qantas Club Lounge - Denied Access

Thanks, russ. That's pretty much my view on things as well.

I've been a "status" Qantas Club member (mostly Gold or Platinum for a couple of years) for most of my 22 years of membership. However, in the last year, due to fewer business trips, my status level has fallen off and I've used points to "buy" Qantas Club membership. That being the case, I might look into Priority Pass as an alternative to Qantas Club. Thanks for the tip.

I see now. When you have Gold or Platinum with QF you "are" a QC member, but with very different access rules from a paid up QC member. Which may have lead to your lack of understanding of the access rules.